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IGEAR SHOP

Do you love your new Hercules set? Can't get enough of FansProject's items? Upset that you bought a knock off when you thought you were getting an original? Use this forum to tell everyone your thoughts about TF Knock Offs and 3rd party toys.

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Re: IGEAR SHOP

Postby LOST Cybertronian » Sat Aug 25, 2012 1:13 pm

Motto: "Little bit o' bg, not enough to do you any harm"
Weapon: Double-Barreled, Armor-Piercing Particle Beam Cann...
I have never had to contact them for customer service as I have never had a problem with them. Everything showed up and was exactly as it was supposed to be. I have ordered the second run of Faith Leader, Arcee, Kup heads, MP Sunstorm, Rager, Spray, Bee, Ratchet and Ironhide. I do have the MP coneheads but ordered them from TFSource as it was $80 cheaper.

However it seems not everybody has had the same luck with them as me. Here's hoping Hench and UFO continue that luck.
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Re: IGEAR SHOP

Postby DJrasmo » Wed Aug 29, 2012 11:32 am

Weapon: Indepentently Targetable Particle Beam Cannons
I just recieved my PP05M and PP05W, and Weapons Specialist was in good condition...BUT my Medical Specialist was missing both of the black plastic wheels on the passenger side.

Contacted igear through both email and FB, no reply yet but its only been 2 days...kind of worried from what I have read on here so far but will keep my fingers crossed and post my results here...dont really want to end up with a Ratchet permanently missing two wheels.

Other than that the Ironhide is a totally awesome fig and I would recommend this set to anyone (but order from BBTS/TFsource or beware!)
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Re: IGEAR SHOP

Postby Kibble » Wed Aug 29, 2012 12:32 pm

Motto: "Shut up and take my SQUEE!"
Weapon: No Weapon
So far I've had good luck with them as I've received everything I've ordered and free of QC issues. That said, I will NEVER pre-order anything through them again as it sounds like you're screwed if something is wrong with your order and you're beyond your Paypal coverage. If it's in stock and you're covered by Paypal it's less of a gamble, but make sure any issue is resolved before that coverage elapses as it sounds like they try to screw people over by stringing them along beyond the 45 or 60 days, whatever it is. Or just order from a reputable site and don't worry about it...
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Re: IGEAR SHOP

Postby DJrasmo » Thu Aug 30, 2012 12:57 pm

Weapon: Indepentently Targetable Particle Beam Cannons
UPDATE: today recieved an email from iGear (two and a half days after emailing them) and some customer service rep said they would send my missing wheels to the address of my original order.

seems to be going okay so far...but since it took the actual bots 2 weeks to get here, wont know for a while...
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Re: IGEAR SHOP

Postby Trikeboy » Thu Aug 30, 2012 6:46 pm

iGear does have a live chat option for contacting them through msn. why not use that?
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Re: IGEAR SHOP

Postby mooncake623 » Tue Sep 04, 2012 3:01 pm

Weapon: Concussion Rifle
hmmm.. been 11 days since i ordered my weapons set. and still haven't arrived yet. no Idea they ship out of HK. at least they gave me tracking... they are quite slow compared to robotkingdom.
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Re: IGEAR SHOP

Postby rpetras » Tue Sep 04, 2012 7:16 pm

Motto: "Know your enemy, then crush them."
Weapon: Gatling Cannon
mooncake623 wrote:hmmm.. been 11 days since i ordered my weapons set. and still haven't arrived yet. no Idea they ship out of HK. at least they gave me tracking... they are quite slow compared to robotkingdom.


If you have a tracking # you should be good to go.

It takes a bit, their free shipping seems a bit on the slow side, but it keeps me coming back to them.
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Re: IGEAR SHOP

Postby DJrasmo » Fri Sep 28, 2012 7:59 pm

Weapon: Indepentently Targetable Particle Beam Cannons
FINAL update:

just today in the mail I received the replacement plastic wheels for my Medical Specialist.

So, looking at the dates of my last posts, 28 days since I first contacted their customer service about my missing wheels in the first place.

Not to bad considering they shipped from Hong Kong, and if I remember correctly, this is about the same amount of time I waited for the actual bots to get here after I got my first shipment confirmation email.
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Re: IGEAR SHOP

Postby iguanabytes » Sun Nov 04, 2012 11:25 pm

Weapon: Energon Crossbow
I bought PP05W from them and aside from the long delay in getting the product, they delivered and it was excellent. the few times I did contact them, I received an update within a couple of days; I believe them to be non-native english speakers, so there may be some problems in translation. I kept my messages short, concise and courteous and got good responses in turn
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Re: IGEAR SHOP

Postby warzon3 » Tue Nov 06, 2012 11:56 pm

Come on Igear, where is that Cogz preorder!!!???
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