Transformers and More @ The Seibertron Store
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chuckdawg1999 wrote:Seibertron wrote:chuckdawg1999 wrote:Delicon wrote:Usually at BotCon the cash line moves more quickly for the exclusives although there could be a serious change in that this year.
Keep in mind that at the conventions they swipe your card then and there at the POS. It's not like it's going through a web site.
It's still going through a payment processor, if there's a problem on the payment processor end (which is highly unlikely). If there ever is a problem on the payment processor end, especially with a large company like Authorize.net who the Club is now using according to their website and some tweets or somewhere else that I saw it, it'd affect a far larger portion of credit/debit card users than just Transformers fans ... and would affect users on hundreds/thousands of websites.
That's on the web site. The POS terminals run through a different system no?
Seibertron wrote:chuckdawg1999 wrote:Seibertron wrote:chuckdawg1999 wrote:Delicon wrote:Usually at BotCon the cash line moves more quickly for the exclusives although there could be a serious change in that this year.
Keep in mind that at the conventions they swipe your card then and there at the POS. It's not like it's going through a web site.
It's still going through a payment processor, if there's a problem on the payment processor end (which is highly unlikely). If there ever is a problem on the payment processor end, especially with a large company like Authorize.net who the Club is now using according to their website and some tweets or somewhere else that I saw it, it'd affect a far larger portion of credit/debit card users than just Transformers fans ... and would affect users on hundreds/thousands of websites.
That's onto the web site. The POS terminals run through a different system no?
Depends, I don't think they do ... but maybe someone who has more experience with credit card processing at events or in person can explain the process. I'm pretty sure all of the payments ultimately go through payment processors. Or maybe they go through your local bank's payment processors?
http://vsales.chasepaymentech.com
LOST Cybertronian wrote:Got hit today, luckily my bank recognized the fraud and put a stop on my card. Only got $350 from some pc game website.
Counterpunch wrote:FP sure does provide some F'd up head.
Seibertron wrote:Thanks to LiKwid's reminder, I canceled my 2nd debit card and my 2nd credit card. I canceled my primary ones last week, got new cards and numbers this week, so this will complete the process for me. I've escaped being hit with credit card fraud yet again! Hopefully my vigilance to cancel my cards as soon as I hear about problems or on an annual basis will continue to pay off. Fingers crossed!
SoundStang wrote:I'm sorry, but I refuse to cancel my cards just because some third rate company can't get their sh*t in order... This just might be the final nail in the coffin that ends my Transformer collecting.. I've made plenty of online purchases at other stores and haven't had any problems...
chuckdawg1999 wrote:Seibertron wrote:chuckdawg1999 wrote:Seibertron wrote:chuckdawg1999 wrote:Delicon wrote:Usually at BotCon the cash line moves more quickly for the exclusives although there could be a serious change in that this year.
Keep in mind that at the conventions they swipe your card then and there at the POS. It's not like it's going through a web site.
It's still going through a payment processor, if there's a problem on the payment processor end (which is highly unlikely). If there ever is a problem on the payment processor end, especially with a large company like Authorize.net who the Club is now using according to their website and some tweets or somewhere else that I saw it, it'd affect a far larger portion of credit/debit card users than just Transformers fans ... and would affect users on hundreds/thousands of websites.
That's onto the web site. The POS terminals run through a different system no?
Depends, I don't think they do ... but maybe someone who has more experience with credit card processing at events or in person can explain the process. I'm pretty sure all of the payments ultimately go through payment processors. Or maybe they go through your local bank's payment processors?
http://vsales.chasepaymentech.com
In my store the credit card reader is linked to a bank who handles all the processing like Chase. They then send us the money after taking out fees and such.
SoundStang wrote:What I'm saying is I shouldn't have to cancel my cards on a routine basis just because of this issue... I've had the same cards for years, AND I regularly shop online at various other retail outlets... Perhaps I've just been fortunate... I haven't made a purchase from FunPub since last February when I renewed my club membership... It's due to expire in March... I don't see myself renewing it this year...
Yes, now that I think about it, they probably would be unrelated. I used to handle credit cards at my deli through a reader/POS system. Still, I think it may be a psychological thing with people. Btw, have I missed the e-mail or post where the Club actually confesses that all these funky charges may have SOMETHING to do with purchases from their site? I just saw a FB post where they said the store was down but the rest of the site was up and you could still renew your membership.
Kinda brazen, if you ask
Counterpunch wrote:FP sure does provide some F'd up head.
LiKwid wrote:Yes, now that I think about it, they probably would be unrelated. I used to handle credit cards at my deli through a reader/POS system. Still, I think it may be a psychological thing with people. Btw, have I missed the e-mail or post where the Club actually confesses that all these funky charges may have SOMETHING to do with purchases from their site? I just saw a FB post where they said the store was down but the rest of the site was up and you could still renew your membership.
Kinda brazen, if you ask
I saw that as well.. A part of me just wants to move on from this whole ordeal but another part of me thinks that this was a inside job..Which is stupid but it just seems to me like someone was looking the other way..
F Prime wrote:LiKwid wrote:Yes, now that I think about it, they probably would be unrelated. I used to handle credit cards at my deli through a reader/POS system. Still, I think it may be a psychological thing with people. Btw, have I missed the e-mail or post where the Club actually confesses that all these funky charges may have SOMETHING to do with purchases from their site? I just saw a FB post where they said the store was down but the rest of the site was up and you could still renew your membership.
Kinda brazen, if you ask
I saw that as well.. A part of me just wants to move on from this whole ordeal but another part of me thinks that this was a inside job..Which is stupid but it just seems to me like someone was looking the other way..
I have a hard time believing it was an inside job, but that is just me.
Earlier in this thread I posted several (well, maybe just two?) comments from TFCC that appeared on their FB page where they discuss this. They certainly don't admit responsibility (which may be a smart legal move) but they do admit something is going on and admit that they believe their system was compromised.
As an FYI, I finally got hit with fraudulent charges this morning. I had two 1.99$ charges and one for 80$. It was easily dealt with and only "cost" me the use of one of my credit cards for 10 days, but still sucks.
Delicon wrote:Do me a favor and tell me exactly what you mean, because I think the best they've done is say how internet security is very important and how we should always protect ourselves. I've yet to see anything that even remotely looks like them admitting their own site was compromised, which is abysmal.
F Prime wrote: They know something is wrong but they are being obtuse about it saying "While we have nothing to suggest that there was or is an issue with the TCC, we look into every concern that is sent to us"....which is not very helpful.
They are a little more open about it on their Facebook page (trusting that the Transformers Collector's Club (Official) is actually them). Essentially, they say they are confused about what is happening, that they are trying to figure out how to proceed, and that they welcome comments.
The most they said about the delayed contacting of members was this on February 10: " Brian Savage has been out of office for the past two days dealing with the estate of his late parents, both of whom passed away in 2011. Brian is the person who sends the mass emails from the Club. We are addressing this today now that he is back in the office. This situation has only existed for a few days and we have been trying to address it without making too many missteps due to a lack of information. This is a difficult time and we appreciate your patience. We highly value our members and hope that over the years we have built up enough trust, that when there is a potential problem, you will stand with us while we weather the storm."
And as for "taking the blame" they had this to say: "Yes, at the heart of this, someone out there is stealing from good people and casting aspersions on the Club. The members are not to blame and the Club is not to blame. There is a culprit SOMEWHERE who is making all our lives difficult. We REALLY appreciate your help as we try to help this situation come to a conclusion as soon as possible. The reason we are asking for fraud details is to look for anything common that might indicate or dismiss a possible problem. So far, we have found nothing that shows where any card information could have been compromised, but we are still investigating. This is a process and we take this situation VERY seriously. Together, we can beat this. Thank you."
*Again, this is assuming that this FB page is really from the TFCC......
F Prime wrote:So far, we have found nothing that shows where any card information could have been compromised, but we are still investigating. This is a process and we take this situation VERY seriously. Together, we can beat this. Thank you."
Delicon wrote:F Prime wrote:So far, we have found nothing that shows where any card information could have been compromised, but we are still investigating. This is a process and we take this situation VERY seriously. Together, we can beat this. Thank you."
It seems to me that this just contradicted anything that was said above that. Shady at best. Just come out and say "We don't know how this started and don't think it was anything any of our staff did, but this problem is real"
In other words, grow a set and take care of the customers the way you should.
joevill wrote:Check your email, Brian just sent out an email saying they were at fault.
This is going out to all members:
Fun Publications wants to take this opportunity to apologize to all of our members.
After many days of analysis, Fun Publications has determined that there is a security issue with our e-commerce systems. We appreciate all of you who have sent in your details. Your help has allowed us to ferret out several different patterns of fraudulent charges that have appeared on some members' cards (any that have been used over the last year with both the club store and our event registration system).
We have several different internet/networking companies looking into the matter. Unfortunately, as of yet, we have not been able to identify any forcible entry either into our internet service provider's servers or network. This is like chasing a ghost through the wires, as unfortunately, the perpetrator did not leave a trail, foot prints or finger prints.
For those of you who have been affected, we apologize for all of your time this has wasted and any inconvenience it has caused you. We understand your frustration as this same type of fraud has happened to everyone in our office on our personal credit cards at some point in the past. Our merchant services provider wants us to remind everyone that even though this can be a huge annoyance for you, the customer, your issuing bank will not hold you responsible for any fraudulent charges that might be placed on your card(s).
We know that this issue has been a huge topic of discussion on all of the boards for the past few weeks. However, we are required to investigate to determine and confirm a security issue thoroughly before making any public statements. This is why we put out a general alert statement two weeks ago.
Until the analysis is finished (can take several weeks) we don't know if the shut down by our former (Jan 31st) e-commerce provider caused the security issue or not. We do know that it has not been limited to those who have purchased before the change to our new provider.
Please, watch your cards closely as this type of security issue appears to be on the increase across the net. No site is 100% safe. You may want to consider having any cards you have used with Fun Publications in the last year replaced.
At this time, we do not know how long our e-commerce site will be offline for both the store and registrations. We will get back to you once we have a solution for this security issue.
Thanks for your support - Brian
NebulanFree wrote:"Sorry about your luck to those who got screwed, but after weeks of super-sleuthing, we at FunPubs still have no clue about any of this mess.
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