GuyIncognito wrote:Something about your story just doesn't add up. Can you clarify the timeline? When did you preorder, and when did they tell you the items had arrived and had been added to your POL?
The preorder (and I set the items to go on POL for shipping) confirmation email was received Sept 28, 2012 at 1:01PM AEST.
I got the "preordered products now available" email notification (payment went through on the card automatically) on Oct 10, 2012 at 6.46am AEST (might have been AEDST- can't remember when Daylight Savings time kicked in last year off the top of my head), from which point it was showing in my POL.
I received an email from CS 2 days ago at 10.20am saying that my POL had flagged for being shipped out.
ScottyP wrote:I agree this sucks, but their refunding you your money is all they should be expected to do. The fact that they gave you at least a little something on top of that is pretty nice. Most retailers would tell you to take a walk if you asked for any more than what you paid.
Except that this is technically a break of contract on their part. In this case, a service that was offered as a part of the sale and is technically a term of that sale, is for them to hold onto goods after the point of sale. In this case it's a breach of the terms of sale on their part which has resulted in a financial loss on my part. After the joke of an email response I got from them, it;s clear that their POL system is a complete joke and that they're system reeks of negligence.
njb902 wrote: Bowspearer wrote:
njb902 wrote:BBTS only holds stuff in your POL for 180 days before it ships. Did you cancel and then reorder it or was there a computer problem on their end?
All I did was preorder it, at which point, when it came in a month later, my card was charged and it's been supposedly sitting in my POL ever since - supposedly, because it's clear now that it wasn't, despite what my account has been saying. The first that I was aware that there was even a problem was about 20 mins before I typed out the OP - now that my order is being automaticaly shipped after my POL was flagged for shipping a few days ago on their end.
It sounds like you have more problems than just the merchandise issues. It sounds like there may be an issue with their automated shipping, and if so I may be rethinking my use of it. I hope you bring that issue up with customer service and let us know what they say.
Well your post certainly proved prophetic with this absolute joke of an email I got:
Good afternoon Andrew,
Thank you for your feedback and I will be happy to explain some further details regarding this matter. When a shipment arrives, we count the items by hand to ensure the quantity we receive matches the quantity we stock on our website.
When a shipment arrives, we count the items by hand to ensure the quantity we receive matches the quantity we stock on our website. Occasionally we find the count is incorrect due to human error, case miss-pack, or unaccounted for damaged product later found. This becomes obvious when a customer releases their Pile of Loot or order to ship. The items for the order are pulled from locations and gathered together at the time your Pile of Loot is released. It is at this time inventory errors are found and a thorough search is performed. This results in a list of all other orders containing the item to be generated. We then send out an email notice like the one you received to all the affected customers. We do not anticipate such inventory errors to occur and given the thousands of different products we offer, the amount of inventory errors we do experience is very limited. Unfortunately when it happens with an item that may no longer be available or has been discontinued, the affects become more apparent. When a product becomes inflated in other markets, that is something that is beyond our control and we cannot view those price hikes or take them into consideration when that particular item is not available. What we can do is provide a refund for the purchase and offer additional compensation accordingly based on the original purchase price of the product. I do apologize that the compensation provided did not meet your expectations.
Unfortunately older Pile of Loot orders are more likely to be affected by these inventory errors because the items in the order are not put together until the order is released to ship. We are working on improving this system to try to eliminate this type of error from occurring in the future. We are currently in the process of creating a system update to implement more user friendly options into our Pile of Loot feature. This feature should allow customers to ship portions or certain items of their Loot when ready. We also will be firm on our 180 day holding period as well when using the Pile of Loot feature, so that orders will not be on hold in our warehouse for a more lengthy period of time.
Once again I do apologize for this matter and I am hopeful that these errors will not occur in the future. At this time I have issued an additional $15.00 BBTS Store Credit for the inconvenience this has caused you. Please let me know if I can be of any further assistance, or if you have any other questions or concerns I would be happy to address them for you.
Yeah an additional $15 that doesn't even come close to the $200+ I'm out of pocket to fix this now as well as a glorified response of "not our problem; stiff $#!+".
I'll be rethinking more than just my usage of their pile of loot from now on, considering they're not even trying to fix the problem of their causing (and no tokenistic gestures are not fixing the problem).