Fanboy wrote:You need to see the figure, feel the figure , lick the figure , be the figure,
And only then can you love mp 01 the way I have.
GuyIncognito wrote:You say they were sitting in your POL for the past year? I thought BBTS automatically shipped your POL after 90 days or something like that.
BBTS may have screwed up, but I think you should accept a little of the blame. You probably shouldn't have left stuff in your POL for that long if you really wanted it.
Fanboy wrote:You need to see the figure, feel the figure , lick the figure , be the figure,
And only then can you love mp 01 the way I have.
njb902 wrote:BBTS only holds stuff in your POL for 180 days before it ships. Did you cancel and then reorder it or was there a computer problem on their end?
Fanboy wrote:You need to see the figure, feel the figure , lick the figure , be the figure,
And only then can you love mp 01 the way I have.
Bowspearer wrote:njb902 wrote:BBTS only holds stuff in your POL for 180 days before it ships. Did you cancel and then reorder it or was there a computer problem on their end?
All I did was preorder it, at which point, when it came in a month later, my card was charged and it's been supposedly sitting in my POL ever since - supposedly, because it's clear now that it wasn't, despite what my account has been saying. The first that I was aware that there was even a problem was about 20 mins before I typed out the OP - now that my order is being automaticaly shipped after my POL was flagged for shipping a few days ago on their end.
GuyIncognito wrote:Something about your story just doesn't add up. Can you clarify the timeline? When did you preorder, and when did they tell you the items had arrived and had been added to your POL?
ScottyP wrote:I agree this sucks, but their refunding you your money is all they should be expected to do. The fact that they gave you at least a little something on top of that is pretty nice. Most retailers would tell you to take a walk if you asked for any more than what you paid.
njb902 wrote:Bowspearer wrote:njb902 wrote:BBTS only holds stuff in your POL for 180 days before it ships. Did you cancel and then reorder it or was there a computer problem on their end?
All I did was preorder it, at which point, when it came in a month later, my card was charged and it's been supposedly sitting in my POL ever since - supposedly, because it's clear now that it wasn't, despite what my account has been saying. The first that I was aware that there was even a problem was about 20 mins before I typed out the OP - now that my order is being automaticaly shipped after my POL was flagged for shipping a few days ago on their end.
It sounds like you have more problems than just the merchandise issues. It sounds like there may be an issue with their automated shipping, and if so I may be rethinking my use of it. I hope you bring that issue up with customer service and let us know what they say.
Good afternoon Andrew,
Thank you for your feedback and I will be happy to explain some further details regarding this matter. When a shipment arrives, we count the items by hand to ensure the quantity we receive matches the quantity we stock on our website.
When a shipment arrives, we count the items by hand to ensure the quantity we receive matches the quantity we stock on our website. Occasionally we find the count is incorrect due to human error, case miss-pack, or unaccounted for damaged product later found. This becomes obvious when a customer releases their Pile of Loot or order to ship. The items for the order are pulled from locations and gathered together at the time your Pile of Loot is released. It is at this time inventory errors are found and a thorough search is performed. This results in a list of all other orders containing the item to be generated. We then send out an email notice like the one you received to all the affected customers. We do not anticipate such inventory errors to occur and given the thousands of different products we offer, the amount of inventory errors we do experience is very limited. Unfortunately when it happens with an item that may no longer be available or has been discontinued, the affects become more apparent. When a product becomes inflated in other markets, that is something that is beyond our control and we cannot view those price hikes or take them into consideration when that particular item is not available. What we can do is provide a refund for the purchase and offer additional compensation accordingly based on the original purchase price of the product. I do apologize that the compensation provided did not meet your expectations.
Unfortunately older Pile of Loot orders are more likely to be affected by these inventory errors because the items in the order are not put together until the order is released to ship. We are working on improving this system to try to eliminate this type of error from occurring in the future. We are currently in the process of creating a system update to implement more user friendly options into our Pile of Loot feature. This feature should allow customers to ship portions or certain items of their Loot when ready. We also will be firm on our 180 day holding period as well when using the Pile of Loot feature, so that orders will not be on hold in our warehouse for a more lengthy period of time.
Once again I do apologize for this matter and I am hopeful that these errors will not occur in the future. At this time I have issued an additional $15.00 BBTS Store Credit for the inconvenience this has caused you. Please let me know if I can be of any further assistance, or if you have any other questions or concerns I would be happy to address them for you.
Fanboy wrote:You need to see the figure, feel the figure , lick the figure , be the figure,
And only then can you love mp 01 the way I have.
GuyIncognito wrote:You bear some of the responsibility for leaving items sitting in your POL for an entire year.
GuyIncognito wrote:Your suggestion that they should give you an extra $200 so you can pay inflated scalper prices is silly.
Fanboy wrote:You need to see the figure, feel the figure , lick the figure , be the figure,
And only then can you love mp 01 the way I have.
Bowspearer wrote:Therefore at least ethically, they are responsible for rectifying any losses resulting from failing to deliver on that service on their part.
Bowspearer wrote:Legally speaking, there's a case there too as technically this is a breach of contract on their part.
ScottyP wrote:Bowspearer wrote:Legally speaking, there's a case there too as technically this is a breach of contract on their part.
I think this part is just you being mad. There's a long and winding gap from a case of poor service/execution and actual legal responsibility. I've never gotten a signed POL contract, have you? Do they have that? Contracts involve mutually agreed upon terms and mutually agreed upon courses of action if the contract is breached. If they have a terms of service that you ever checked off on being ok with, then you mutually agreed on something they already put in place if this were to happen.
Learn more about the Pile of Loot shipping system:
We designed the Pile of Loot shipping system to better serve you! With the Pile of Loot feature turned 'on', all items will be held in a virtual storage bin until you tell us to ship. Pile of Loot items can be shipped immediately, or be held up to 6 months, the time frame is up to you. This system will work particularily well with preorder customers, international customers, and frequent customers. The flexibility of adding in-stock items to your preorder shipments allows you to improve your collection without much added shipping expense.
Pile of Loot Rules
To use the Pile of Loot, a credit card is required for all orders.
All items added to the Pile of Loot must be paid within 10 days, or they will be cancelled.
You may cancel unwanted items from your Pile of Loot within 15 days of purchase. Store credit will automatically be given.
Pile of Loot orders may be held for up to 180 days. After 180 days, your order will be shipped automatically, we will email you with a reminder before we ship.
Pile of Loot turned 'Off'
Your order will ship immediately after payment is received.
Preorder items will ship immediately upon arrival to our warehouse.
Preorder items are not charged until items arrive to us.
Choose 'Off' if you'd like orders to ship traditionally.
Pile of Loot turned 'On'
Combine and Hold orders & preorders in our virtual storage bin to save money!
Add In-Stock items to your recently arrived Preorders and ship it all together.
We'll ship your Pile of Loot when you press the 'Ship My Loot Now!' Button
Preorder items are not charged until items arrive to us.
Non-preorder items will be charged to your card as they are added to the P.o.L.
Choose 'On' if you sometimes want to hold or combine orders.
Fanboy wrote:You need to see the figure, feel the figure , lick the figure , be the figure,
And only then can you love mp 01 the way I have.
Bowspearer wrote:negligent embezzlement and a criminal offence on their part
Bowspearer wrote:(not to mention the fact that this is negligent embezzlement and a criminal offence on their part).
ScottyP wrote:Bowspearer wrote:negligent embezzlement and a criminal offence on their part
Yep, you're just mad. BBTS messing up your order is not criminal - it's just bad service, it happens to every business from time to time, and they gave you your money back and then some.
Fanboy wrote:You need to see the figure, feel the figure , lick the figure , be the figure,
And only then can you love mp 01 the way I have.
GuyIncognito wrote:Where did you get your law degree?
Fanboy wrote:You need to see the figure, feel the figure , lick the figure , be the figure,
And only then can you love mp 01 the way I have.
Bowspearer wrote: It's common knowledge that embezzlement is taking someone's money under false pretenses.
GuyIncognito wrote:Bowspearer wrote: It's common knowledge that embezzlement is taking someone's money under false pretenses.
OMG, this just gets funnier every time you post. Thank you for entertaining us. Please go on!
Fanboy wrote:You need to see the figure, feel the figure , lick the figure , be the figure,
And only then can you love mp 01 the way I have.
njb902 wrote:4) the
defendant must have an intent to defraud the owner at the time of the conversion. [/b]
It sounds like an accident to me, so I'm not sure it counts as embezzlement.
Fanboy wrote:You need to see the figure, feel the figure , lick the figure , be the figure,
And only then can you love mp 01 the way I have.
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