Seibertron.com Energon Pub Forums

[robofreak]

I've been watching all of my funds like a hawk since Seibertron first alerted us to the issue, and found out this evening that I too am now another victim of the security breach. Keep close tabs on your funds everyone - the card in question (which has now been cancelled) was only used once when I went to my first/only BotCon in 2010

Wait, are you sure that card was only used for Botcon 2010? If that's the case, then the breach in security has been going longer than just this incident.

[TransBat]

My apologies, I just went back and reviewed my records, and the cancelled card in question was actually used twice at the TransFormers Collectors Club, once for BotCon 2010, and then late April 2011 for 4 deluxe Generations figures that were on sale at the time. I believe it was mentioned (or was it surmised?) that the hackers potentially had access to all previous records, hence the recommendations to cancel any card used with the Club in general.

[Seibertron]

Food for thought. When Hasbro pulled the license from 3H FunPub was already in the picture since they were doing JoeCon. There isn't anyone in the picture now to take over for FunPub and more importantly, who would want to?

CybertronCon is looking pretty good to me right about now. The people that are running that have been great to work with. They treat us with respect, present us with interview, photo, and press opportunities, get us into events as media, and seem to be doing what they should be doing with sites like Seibertron.com. You know ... actual public relations. Hopefully Hasbro is taking note.

[Burn]

When FunPub got the licence, their tech was most likely up to date.

They just neglected to move with the times.

[Seibertron]

When FunPub got the licence, their tech was most likely up to date.

They just neglected to move with the times.

You mean when they got the G.I. Joe license?

[Burn]

Yeah well that's probably more accurate considering for the first five years when I was a member they had to process my credit card manually every time because their check out system had trouble with some foreign cards.

[Oilspill]

My bank just detected fraudulent activity on my card last night, so be warned that if you thought the fraudsters hadn't got a hold of your card details, they probably have, they just may not have tried it yet.

I've regularly used this card all over the net for 5 years and never had a problem, then join TFCC a couple of months back and now it has been compromised.

I won't be rejoining unless they offer a more secure payment method like paypal.

[chuckdawg1999]

My check has cleared so I'm officially a member for 2012. Depending how things go this really might be my last year.

[autobot_goldbug]

I won't be rejoining unless they offer a more secure payment method like paypal.

That isn't more secure though. I had someone from Australia pay me for some Transformers. However my payment ended up in Malaysia instead.

I hope everyone that gets fraudulent charges does contact Fun Pub and Hasbro.
Also it wouldn't hurt to file a complaint with the BBB.org.

[Seibertron]

Do any of the following complaints though actually depict what has happened to us as consumers? Or rather ... which complaint best summarizes what has been your experience?

• ---- Please Select the Nature of your Complaint --
• Advertising Issues - An advertisement misrepresenting a product
• Advertising Issues - An advertisement misrepresenting a service
• Advertising Issues - A bait & switch advertisement
• Advertising Issues - An advertising price the seller will not honor
• Advertising Issues - An advertising term the seller will not honor
• Advertising Issues - An advertisement that failed to disclose all conditions required to take advantage of an offer
• Advertising Issues - An advertisement of a product that is not available
• Advertising Issues - An advertisement of a service that is not available
• Advertising Issues - An advertisement with unrealistic/unsubstantiated claims
• Billing or Collection Issues - The company has failed to correct billing errors
• Billing or Collection Issues - The company has processed an unauthorized credit card charges
• Billing or Collection Issues - The company has processed an unauthorized bank debit
• Billing or Collection Issues - The company has failed to provide itemized billing
• Billing or Collection Issues - The company has failed to provide an explanation of charges
• Billing or Collection Issues - The company has unethical collection practices
• Contract Issues - The authenticity or validity of a contract is in question
• Contract Issues - Work performed was outside the terms of the contract or agreement
• Contract Issues - A failure to honor a contract or agreement
• Contract Issues - Unauthorized changes to the contract or agreement
• Customer Service Issues - Customer service failed to provide assistance
• Customer Service Issues - The failure to respond to phone calls or written requests for assistance or support
• Customer Service Issues - The inappropriate behavior by customer service personnel
• Delivery Issues - The late delivery of products
• Delivery Issues - The late delivery of services
• Delivery Issues - The non-delivery of products
• Delivery Issues - The non-delivery of services
• Delivery Issues - A delivery regarding receipt of unordered products
• Delivery Issues - A delivery regarding receipt of unordered services
• Guarantee Or Warranty Issues - A failure to honor money-back guarantees
• Guarantee Or Warranty Issues - A failure to honor service under the terms of warranties
• Guarantee Or Warranty Issues - A dispute regarding the warranty coverage and/or terms
• Guarantee Or Warranty Issues - The failure to provide a promised written warranty or guarantee
• Product Issues - The product I purchased was defective
• Refund / Exchange Issues - The company failed to honor their policy regarding refund, exchange or credit
• Refund / Exchange Issues - The company failed to honor a verbal commitment to provide refunds, exchanges, or credit
• Repair Issues - An improper or inferior repair
• Repair Issues - An unreasonable or excessive delay in completing a repair
• Repair Issues - An unauthorized repair
• Repair Issues - The repairs resulted in additional damage
• Repair Issues - The failure to provide an invoice or estimate for repair upon request
• Repair Issues - The failure to honor a repair estimate or agreement
• Repair Issues - The failure to honor an advaced request to return the parts
• Sales Issues - A sales presentation that misrepresents the product
• Sales Issues - A sales presentation that misrepresents the service
• Sales Issues - A sales presentation with unethical sales practices
• Sales Issues - A sales presentation with high pressure sales
• Sales Issues - A sales presentation that had a verbal representation not consistent with the written agreement
• Sales Issues - A sales presentation not consistent with the advertisement
• Sales Issues - A sales presentation that failed to disclose key conditions of the offer
• Sales Issues - A sales presentation that did not disclose complete pricing information
• Service Issues - An improper or inferior service
• Service Issues - An unreasonable or excessive delay in completing service
• Service Issues - An unauthorized service
• Service Issues - The services provided resulted in additional damage
• Service Issues - The failure to provide an invoice or written estimate for service upon request
• Service Issues - The failure to honor a service estimate or agreement