The Energon Pub

gdriley42 wrote:WARNING!! I got my "War for Cybertron Soundwave" today, which turned out to be a Tuner Mudflap...

Man that sucks. Sorry dude. Do you already have Mudflap? If you do you can always sell/return it.

I am glad I resisted temptation however.

Tyrannotaur wrote:

gdriley42 wrote:WARNING!! I got my "War for Cybertron Soundwave" today, which turned out to be a Tuner Mudflap...

Man that sucks. Sorry dude. Do you already have Mudflap? If you do you can always sell/return it.

I am glad I resisted temptation however.

So are we able to return the items to the store and get a refund for the shipping since it's their error?

gdriley42 wrote:WARNING!! I got my "War for Cybertron Soundwave" today, which turned out to be a Tuner Mudflap...

Wow! Kmart.com really needs to revamp how their website works. I can't imagine any other websites getting away with this. Worst website EVAH!

Seibertron wrote:

Tyrannotaur wrote:

gdriley42 wrote:WARNING!! I got my "War for Cybertron Soundwave" today, which turned out to be a Tuner Mudflap...

Man that sucks. Sorry dude. Do you already have Mudflap? If you do you can always sell/return it.

I am glad I resisted temptation however.

So are we able to return the items to the store and get a refund for the shipping since it's their error?

I'm pretty sure you can return it no problem, but I don't know about the shipping refund. I'm sure you can dispute it however.

http://www.kmart.com/shc/s/nb_10151_101 ... ?adCell=W4 This should help.

My order for WFC Soundwave was canceled just TODAY, and I ordered over a week ago. FUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUU-

Has anyone received anything from Kmart concerning the figures that you've ordered?? I placed my order over a week ago on August 12th and I gave them a call on August 18th to follow up on my order. The representative that I spoke with at Sears/Kmart told me that my order was almost ready to ship, her next statement that she said I found awkward, she stated that they were trying to find my figures in different Kmart locations which is why it is taking longer than it should. I was like "are you serious??". Does Kmart actually go scrambling around at different Kmart locations calling and locating the products you order online???

I haven't received any cancellation notices as of today but I noticed the amount that I was charged on my credit card was reflecting as pending on my bank account and not posted. I checked my account to see if the amount was posted and is no longer their. I ordered Tomahawk and Terradive for $32 and some change. I have feeling that the amount hasn't posted due to their lack of products. We'll see if I get anything or if I end up with a bunch of Tuner Mudflaps....I hate that figure now!!! Every dang that I hit, I see more of these hanging on their shelves than anything else. Makes me sick!!!

You pretty much nailed it. We ordered some legos from Kmart.com recently, and got a call from a store somewhere in Northern New York state saying that they didn't have it, while the item was still "in stock" on line. On a whim we repeated the order a week later and got the same call from the same store.

I will NEVER order from them again, period.

I will never order from Kmart again. I've never ordered from them in the past which is why I gave it a shot, but after this experience, I rather pay double the prices from ebay sellers but at least know that I will get the product and that it is in stock.. I'll post a reply once I get something from Kmart, cancellation or shipped product. We'll see...

Ugh Reordered, and it got recanceled. There is a specific layer of The Pit for these fools.

Has anyone received anything from Kmart recently (today is August 24th)?? I'm still waiting for my fudgin order!!! I have not received any cancellation notices and my still awaits to be shipped. This is a bunch of bullpoop! Let me know..

I noticed nobody posted anything current about their Kmart order but here goes my update...

I called Kmart to get a status on my order, stated to customer service that its been 2 weeks since I ordered and I have not received anything as of today August 25th. The rep stated to me that he apologizes and that he has no clue as to why my order still hasn't shipped, stated that all he could do is send an email to their warehouse department and find out what seems to be the hold up on my order. Stated to me that he apologizes greatly and that in return he would be refunding me back my S&H costs, I was like ok great. Put me on hold for a little bit while he did the process request and also send the email to Kmart's warehouse to get a status on it. Rep told me it should take about 48hrs to respond and that I should expect a response email from them or I can always call back in 48hrs which would be Friday August 27th.

Well guess what you guys????.......MY ORDER GOT CANCELLED!!! FU, FUDGE!!!! Here's the email I got from customer service at Kmart..

All I say is, we're just going to have to sit back and wait for them to hit shelves in Sept/Oct...UGH!!! I hate waiting!!

Dear ,XXXXX

Thank you for shopping at Kmart.

Unfortunately, demand for the ® Deluxe Class - TERRADIVE/® Deluxe Class - TOMAHAWK™ that you ordered was so great, we do not have any more in stock. Consequently, we have cancelled your order for the item(s). Your form of payment was not charged for this item. We apologize for any inconvenience.

If you have any questions or concerns, please e-mail us at Help@customerservice.kmart.com or call us at 1-800-733-7249

Look for great bargains throughout the store and find Kmart exclusive brands like Thalia Sodi, Joe Boxer, Route 66 and Jaclyn Smith.

Thank you,
Kyung
Kmart Customer Care
help@customerservice.kmart.com
1-800-733-7249