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Igear poor packaging and customer service

Do you love your new Hercules set? Can't get enough of FansProject's items? Upset that you bought a knock off when you thought you were getting an original? Use this forum to tell everyone your thoughts about unlicensed and knock off TF products.

Igear poor packaging and customer service

Postby Megatron2005 » Wed Sep 04, 2013 8:34 am

I recently purchased the items - Cogz/Gears and Bushwhacker/Outback from Igear. The items were received in inadequate packaging (only a jiffy bag) and the boxes of both were badly damaged. When I emailed the company to complain I received an email stating - ''We are so sorry about everything, but the shipping cost decided we can't use big and strong box to ship, sorry.''

As you can imagine this was infuriating and I subsequently sent another two emails in hope of a better response - both of which were ignored. :BANG_HEAD:

My advice to everyone on here would be to avoid dealing with Igear in any way shape or form. If you really like their products I would highly suggest doing so through ebay or a source other than the company themselves.
Megatron2005
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