The Energon Pub

by **Andrius** » Fri Apr 20, 2012 11:50 pm

I still haven't received my Rager and Spray, which supposedly shipped months ago. All emails through the site, except my first, have gone unanswered. Not too thrilled with the service at this point, but want to get things straightened out. Anyone have a good contact there or had similar issues in the past?

News Credits: 767 · by **Dead Metal** » Sat Apr 21, 2012 12:49 am

If you've got Facebook you could try there.
http://www.facebook.com/igear.toys

by **Andrius** » Sat Apr 21, 2012 10:10 am

I friend-requested them a while ago, but have not been accepted yet. I sent them the following message through their site three weeks ago:

According to my account page, Rager and Spray have shipped. I have never received these items. Can you please check your records?
I have received the other orders I have placed in the past.

And their prompt response:

We need to know your order number first, thanks.

Thanks!

I responded immediately with the number and have tried once or twice a week since then, both through the site and in response to the email, with no success. Can't tell if they're avoiding me (which seems foolish over such a small order) or if their customer service is just terrible. Anyone else have a similar experience?

News Credits: 1 · by **Gauntlet101010** » Sat Apr 21, 2012 12:17 pm

Generally my experience with cheap shipping from China (from anybody) is that it's slow as molasses! My own Rager took a long while to get to me too.

by **Andrius** » Sat Apr 21, 2012 12:25 pm

I've experienced that too, but I think this is something else. My order shipped LAST YEAR. So either it got stopped by customs, or misdirected, or something, but I don't think it's in transit at this point. Maybe it was returned to iGear, but I can't determine anything until I establish communication with them.

News Credits: 1 · by **Gauntlet101010** » Sat Apr 21, 2012 2:23 pm

Andrius wrote:I've experienced that too, but I think this is something else. My order shipped LAST YEAR. So either it got stopped by customs, or misdirected, or something, but I don't think it's in transit at this point. Maybe it was returned to iGear, but I can't determine anything until I establish communication with them.

Yikes!

Well, that's a bigger problem, then. Sorry, I don't know anyhting that can help you out.