MMC support for their products - Issue with my Hexatron

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MMC support for their products - Issue with my Hexatron

Postby Jinnai » Sat Jul 30, 2016 8:37 am

Hi all,

has anyone ever heard how the support from Master Mind Creations is or ever had any dealings with them.

Long story short - I purchased Hexatron Reformatted Continuum a few months back, and have never gotten around to transform him. He went straight into the Cabinet with my other Decepticons.

Today I decided to take him for a spin and try and the other modes out only to find, the upper right arm tank track is missing - Noooooo! From the looks of it, it's never been fitted as there is no glue stains from where it could have been fitted on the arm.

Is this something MMC may be able to help with getting the replacement part, I'd be willing to pay for the part and shipping as he's just not complete now :(

Is it worth me contacting them or is this just one of those things that happens.

Any help would be great :)
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Re: MMC support for their products - Issue with my Hexatron

Postby Agamemnon » Mon Aug 01, 2016 6:05 pm

Motto: ""I'd be the President of the procrastinator's club if I ever got around to submitting my application.""
Weapon: Null-Ray Rifle
Did you get him directly from MMC?
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Re: MMC support for their products - Issue with my Hexatron

Postby Jinnai » Mon Aug 01, 2016 11:37 pm

No sadly,

I purchased him from a UK Retailer. I can't believe I never noticed the part missing. I'm half tempted to by the KO figure of Hexatron just to take this part off lol!
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Re: MMC support for their products - Issue with my Hexatron

Postby Andrius » Tue Aug 02, 2016 12:06 pm

I had an issue with something years ago and they were incredibly helpful in correcting it. I think they're known to be one of the better companies in terms of customer service. But, that's an older item you have and the company may have changed.

Couldn't hurt to try though, right?
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Re: MMC support for their products - Issue with my Hexatron

Postby necr0blivion » Wed Aug 03, 2016 9:58 pm

Weapon: Null-Ray Rifle
Jinnai wrote:I purchased him from a UK Retailer.

Contact your retailer first with an explanation of your missing part. If they are unable to help you, then you can try http://www.mastermind-creations.com/support.html. While there may be stories of how helpful the company is, you'll never know unless you try yourself.
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Re: MMC support for their products - Issue with my Hexatron

Postby Jinnai » Sat Aug 27, 2016 5:37 am

Just a quick update,

MMC Rock!!!! They were super helpful after I emailed them and now I have my replacement part for Hexatron. At last he is complete :)

Can not recommend them enough :)
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Re: MMC support for their products - Issue with my Hexatron

Postby Agamemnon » Sat Aug 27, 2016 8:42 am

Motto: ""I'd be the President of the procrastinator's club if I ever got around to submitting my application.""
Weapon: Null-Ray Rifle
:APPLAUSE: I love hearing stories like this! Indeed, MMC is up there as one of my favorite 3P companies.
william-james88 wrote:Also be weary of hope in this hobby. Hope is just undiscovered disappointment.
My nephew wrote:Bacon is meat candy.
Agamemnon, barebacked rider of flying robo-dragon, and not often constipated either...
(I answer to Ag or Ags. Agamemnon is too long to type. Plus, there is something elemental about calling me Ag. :-D )
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Skill: 8


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