The Energon Pub

Tue Oct 30, 2012 11:30 pm

Need some "expert" advice. I recently ordered FE Cliffjumper from TRU. Rec'd Terrorcon Cliffjumper instead. After explaining the error using the different UPC numbers, cust scv told me they will send the correct item and to keep the Tcon Cjumper, no cost. Which should i open when my original order arrives? In other words, which is most likely going to be worth more misb? Please feel free to move this post to the proper forum if this is not it.

News Credits: 15 · Wed Oct 31, 2012 1:36 am

The original Cliffjumper would be worth more. That one's not being re-released and didn't make it to the U.S. Terrorcon Cliffjumper has already been re-released, henceforth more common.

News Credits: 1452 · Wed Oct 31, 2012 4:05 am

Wrong forum -> Moved.

News Credits: 4 · Wed Oct 31, 2012 5:57 am

Umm, actually I feel both would be worth about the same after a while, because after some time later, FE Terrorcon would be rare too..

But I would advise you to open both.. don't think any of these 2 returns will be great in MOSC..

Wed Oct 31, 2012 7:25 am

Thanks for the reply. If the rerelease is Terrorcon, I wonder if TRU made a mistake by listing an item they will never have in stock. Perhaps they will send another Terrorcon lol.

News Credits: 36 · Thu Nov 01, 2012 6:48 am

SpaceKaseJase wrote:Thanks for the reply. If the rerelease is Terrorcon, I wonder if TRU made a mistake by listing an item they will never have in stock. Perhaps they will send another Terrorcon lol.

I think this, the original FE wasn't supposed to be getting a re-release.

Thu Nov 01, 2012 7:22 am

Yeah, that kinda sucks. Not a big fan of Terrorcon's deco. I wonder how TRU is going to rectify this considering it false advertising.

News Credits: 12 · Thu Nov 01, 2012 12:13 pm

SpaceKaseJase wrote:Yeah, that kinda sucks. Not a big fan of Terrorcon's deco. I wonder how TRU is going to rectify this considering it false advertising.

It's probably a simple mistake, and an understandable one considering all the confusion Hasbro has caused with the Prime line. It's not "false advertising" unless they're deliberately misleading people.

Thu Nov 01, 2012 2:24 pm

True--I was not referring to "false advertising" in a legal sense, but rather in a literal sense. It obviously was not intentional. However, I did technically pay for an item I did not receive, which means I was mislead. The website displayed FE Cliffjumper (the one without the goofy zombie look), and the packing slip had the correct UPC for it--though Terrorcon is what I rec'd. I'm not upset at TRU--quite the contrary: they told me to keep Terrorcon, and they will send FE Cliffjumper at no extra cost. That's good cust svc. Unfortunately, based on what I read in this thread retail FE Cliffjumper may no longer exist (although TRU is supposed to send it to me in a few days). Just wondering how this will turn out. Thanks for your reply.

News Credits: 12 · Thu Nov 01, 2012 2:33 pm

If you still want a FE CJ, you might want to try to get the Generations (GDO) version. I know some people don't like the head sculpt, but I don't mind it.

Thu Nov 01, 2012 2:37 pm

Yeah, I thought about it. Not a fan of the head sculpt. I am usually a mold guy, so repaints/retools usually don't bother me. this time's different, for some reason...

News Credits: 2 · Fri Nov 02, 2012 12:45 pm

I would be very interested to see how TRU handles this. They don't have an FE Cliff to replace Terrorcon Cliff with

Thu Nov 08, 2012 1:21 pm

As an update, I have spoken to another TRU representative about the status of my replacement FE CJ. She assured me it has been shipped and verified the item number as 10873210. This is the exact item number listed on their website, and I have confirmed it is NOT Terrorcon CJ. Will LYK when it arrives (hopefully in a couple of days).

News Credits: 15 · Thu Nov 08, 2012 1:35 pm

SpaceKaseJase wrote:and I have confirmed it is NOT Terrorcon CJ.

Wow. Surprising. Yes, please let us know when it arrives.

News Credits: 2 · Thu Nov 08, 2012 1:40 pm

I hope you get FE Cliff...but I got a feeling you're gonna get another Terrorcon cliff. This is what was posted on TFW2005 regarding the same item #

Originally Posted by agentofprime
I got in the FE Cliff I ordered and it is the Terrorcon Cliffjumper.
http://i280.photobucket.com/albums/k.../TerrCliff.jpg

Quote:
Originally Posted by agentofprime
This is the link for the Terrorcon Cliffjumper that I used.
Transformers Prime Deluxe Action Figures - Cliff Jumper - Hasbro - Toys "R" Us
http://www.toysrus.com/product/index.js ... d=11896434

Thu Nov 08, 2012 2:02 pm

Yup. Saw that too. Crossing my fingers. If it's the Generations Asia Exclusive one I'd be happy. If it's another Terrorcon...

Thu Nov 15, 2012 2:04 pm

Update: no CJ yet. Called TRU for status update. Was told it wasn't shipped yet (?????), and the order is still open. was also told there are no more CJs in stock, whereas before there were about 130. Spoke to a supervisor who told me to call the number for online orders (the original person who helped me was from the regular cust svc number--not the online one). Called the online number and was immediately put on hold for 8 min or so before I hung up(runaround?). Called regular TRU cust svc number again. This time was told that another request to send the correct item (FE CJ) will be made (wasn't it made already?). I asked how that was possible when there are no more in stock, and was told the request will be honored since it is still part of the original order, and will receive an email when it ships. Of course, my question was never answered. Guess I'll have to make more phone calls and give u guys updates (if ur still interested).

News Credits: 1 · Thu Nov 15, 2012 3:24 pm

I ordered the same figure thinking it might be a FE Cliffjumper, and it was a FE Terrorcon Cliff. There is no regular FE Cliff available on TRU at this time. I confirmed this with some inquiries at the local TRU stores.

I figured either way, I won. The extra FE Cliff could be sold online. The extra Terrorcon Cliff would become part of my zombie armada.

Sat Nov 17, 2012 2:00 am

I just want TRU to stand by their word. When a cust svc rep says to keep the one I have and they'll send me the one I ordered i expect just that. Even if it doesnt exist I expect TRU to compensate for not giving me what my money paid for. Will hound them until they make good. Hopefully they will check what they advertise online next time and ensure they even have that product.

Mon Nov 19, 2012 8:29 pm

Update: called again and the cust svc rep needed me to explain the situation (who's taking notes here?). Once goin thru the song/dance, i convinced her to refund the value of FE CJ if TRU can't make good. She mentioned that another item is expected to ship in a couple of days (tho she's pretty sure it's not the FE CJ i originally ordered). She said to hold off for bout 8 business days and see if the item arrives. She said i will get my refund it it doesn't come or if it is still the wrong item. Got a reference number this time.

Fri Nov 30, 2012 7:45 pm

Issue finally got resolved, tho i dd not ultimately get what i wanted. After a plethora of phone calls and run-arounds, TRU could not obtain the FE CJ. They therefore offered a full refund plus 10% off next online purchase. I also convinced them to refund the shipping as well since i could've gotten terrorcon CJ at local store. Good news is i got to keep TCJ and got $23 refunded back to me.

New question: should i use that $ to get RID CJ as well? I really dig the paint scheme more than TCJ.