The Energon Pub

[dinogeist]

The,I tried it,didn't like it,so I returned it back to the store for a refund thread.

Stores in america encourage returns if you are not happy nor satisfied with your purchase. regardless of what you bought. how you opened it,how you played with it & so forth. it's not illegial to return stuff as long as you have receipt or credit card or a drivers liscense.

Please don't turn this thread into mocking others who return stuff they don't like back at stores for a refund. please lets not judge those who return stuff as it's legal & within their rights to do so. as stores in america encourage returns & post huge signs saying: "we accept return if you are not satified with the item for whatever reason."

I recently bought the Target store exclusive $29.99 human allegiance Leadfoot toy. I noticed right away something wasn't right,when the car mode felt so light for a voyager sized TF toy.

I transformed the toy from car mode into robot mode. Wow what a awful
robot mode. for starters it's a deluxe sized robot mode. Second,it's
got almost no tabs/slots for the parts to lock into,I chaulk this up
to bad engineering & design sculpt. the waist clip doesn't lock into
the chest slot. the arms literally just hang their with no locking in
slots what so ever. The toy has the most ugliest head sculpt I have
ever seen.

IMHO,The only thing postive on this toy,is the robotic dog that
transforms into a targetmaster. even then it's not that great. I'm
just a really big targetmaster toy fan & I like almost any new mold
targetmasters.

About the only thing I can say positive about the actual leadfoot toy.
is the toy has a easy transformation process. it's not a hard toy to
transform by any means. transforming back & forth is quite easy.

Personally I think the best mode is the car for leadfoot. once you
start transforming it then it starts to go downhill. I did like the
push up & down side doot windows.

I did notice the robotic dog/targetmaster did have a few molded engine
parts on it's body. So like hasbro said at botcon 2011,they were going
to make the robotic dog transform into a engine but it was too big.
looks like they kept some of the engine parts designs into the robotic
dog/targetmaster thing.

I did like the fold down/up sun glasses the leadfoot robot mode had.
it just had a MP-09 Rodimus & HA $29.99 Jazz visor up/down vibe to
it.

[Lapse Of Reason]

I've yet to open mine but I hope it is not as bad as it sounds.

As far as returns go, then I agree with you that a customer has the right to do so (as outlined by store policies). It is a way to speak with your $$$. If Hasbro gets a lot of returns of a figure, then I would imagine at least somehow the word would get back to the right department at Hasbro.

Shoddy product = a mislead customer experience = not good for business.

[Treetop Maximus]

I don't do that. I think it's a pretty lame thing to do. I do return them when they break and it wasn't 100% me being stupid that broke them. Or when they start malfunctioning (Cybertron Galvatron's missile launcher. Replacement one acts wonky too.).

[gavinfuzzy]

Dont even make me start "My store don't accept exchanges/refund thread"

[Mykltron]

There's an English law that says if the consumer doesn't feel they've paid a reasonable price or they don't feel they're getting value for money they can return the item within a reasonable period. The sellers is responsible for refunding the full cost. Based on this I've returned a Star Wars TF that felt really flimsy and couldn't stand up and the Clocker/Someone-else Universe re-release because they both felt like cheap pieces of crap.

[Flux Convoy]

Never mind trying to make informed decisions and making the store eat the cost of a purchase you somehow justified returning. I don't quite grasp why people feel that satisfaction is owed to them. Look at what you're buying. Do research if necessary. If it sucks, guess what? Tough luck, that's on you. Returning undamaged goods shows a lack of responsibility and basic morality.

[Jelze Bunnycat]

Never mind trying to make informed decisions and making the store eat the cost of a purchase you somehow justified returning. I don't quite grasp why people feel that satisfaction is owed to them. Look at what you're buying. Do research if necessary. If it sucks, guess what? Tough luck, that's on you. Returning undamaged goods shows a lack of responsibility and basic morality.

There's only so much research can do, but the toy itself itself is still in the package, and you wouldn't be able to fully grasp the experience unless you opened it and handled it (or have a friend nearby who owns one, which I don't see happening very often). Besides, ever heard of impulse buys? And to reiterate:

Please don't turn this thread into mocking others who return stuff they don't like back at stores for a refund. please lets not judge those who return stuff as it's legal & within their rights to do so. as stores in america encourage returns & post huge signs saying: "we accept return if you are not satified with the item for whatever reason."

Back on track, I've never returned figures solely based on not liking them after all despite having the greatest of feelings about them. Maybe it's because despite a figure's (many) flaws I can still see past them to what's good about the figure, and remind myself why I wanted it in the first place. Same goes for impulse or priority buys, which I plan ahead for a rainy day.

To be frank, I view American store return policies as a relief compared to the ones in the Netherlands, where you can only return either unopened or faulty goods, emphasis on "unopened".

[Flux Convoy]

There's only so much research can do, but the toy itself itself is still in the package, and you wouldn't be able to fully grasp the experience unless you opened it and handled it (or have a friend nearby who owns one, which I don't see happening very often). Besides, ever heard of impulse buys?

I call it like I see and it's shady. I've bought things I don't dig before and that's on me. As an American I feel pretty ashamed that we are allowed to do a lot of the stuff we're allowed and encouraged to do. The last I'll say on the matter is that people should simply face up to their consequences and deal with them. Otherwise you just become, lazy, complacent and irresponsible. The world does not owe us anything. Especially satisfaction or happiness. I know you and I don't have any beef. This issue simply gets under my skin.

[dirk2243]

Never mind trying to make informed decisions and making the store eat the cost of a purchase you somehow justified returning. I don't quite grasp why people feel that satisfaction is owed to them. Look at what you're buying. Do research if necessary. If it sucks, guess what? Tough luck, that's on you. Returning undamaged goods shows a lack of responsibility and basic morality.

There's only so much research can do, but the toy itself itself is still in the package, and you wouldn't be able to fully grasp the experience unless you opened it and handled it (or have a friend nearby who owns one, which I don't see happening very often). Besides, ever heard of impulse buys?

I agree w/ JelZe here. When opened it is rare that 2 Transformers are of the same perfect quality anyways. Example: one has a loose left arm, the other has 2 left tailfins (like my movie ramjet) another has a problem with tab A fitting into slot A. If I pay for a service or product and it doesn't perform like it should or claim, why shouldn't I be able to return it?

I returned my first DOTM sideswipe cause he couldn't stay together in car mode at all short of using rubber bands. I returned it for another Sideswipe and the new one is great.

[Jelze Bunnycat]

There's only so much research can do, but the toy itself itself is still in the package, and you wouldn't be able to fully grasp the experience unless you opened it and handled it (or have a friend nearby who owns one, which I don't see happening very often). Besides, ever heard of impulse buys?

I call it like I see and it's shady. I've bought things I don't dig before and that's on me. As an American I feel pretty ashamed that we are allowed to do a lot of the stuff we're allowed and encouraged to do. The last I'll say on the matter is that people should simply face up to their consequences and deal with them. Otherwise you just become, lazy, complacent and irresponsible. The world does not owe us anything. Especially satisfaction or happiness. I know you and I don't have any beef. This issue simply gets under my skin.

Let's save that for another thread

[Flux Convoy]

Never mind trying to make informed decisions and making the store eat the cost of a purchase you somehow justified returning. I don't quite grasp why people feel that satisfaction is owed to them. Look at what you're buying. Do research if necessary. If it sucks, guess what? Tough luck, that's on you. Returning undamaged goods shows a lack of responsibility and basic morality.

There's only so much research can do, but the toy itself itself is still in the package, and you wouldn't be able to fully grasp the experience unless you opened it and handled it (or have a friend nearby who owns one, which I don't see happening very often). Besides, ever heard of impulse buys?

I agree w/ JelZe here. When opened it is rare that 2 Transformers are of the same perfect quality anyways. Example: one has a loose left arm, the other has 2 left tailfins (like my movie ramjet) another has a problem with tab A fitting into slot A. If I pay for a service or product and it doesn't perform like it should or claim, why shouldn't I be able to return it?

I returned my first DOTM sideswipe cause he couldn't stay together in car mode at all short of using rubber bands. I returned it for another Sideswipe and the new one is great.

That's a defective product. That isn't what's being discussed. Returning something because you simply don't like it, that's what we're talking about.

[Autobot032]

There's only so much research can do, but the toy itself itself is still in the package, and you wouldn't be able to fully grasp the experience unless you opened it and handled it (or have a friend nearby who owns one, which I don't see happening very often). Besides, ever heard of impulse buys?

I call it like I see and it's shady. I've bought things I don't dig before and that's on me. As an American I feel pretty ashamed that we are allowed to do a lot of the stuff we're allowed and encouraged to do. The last I'll say on the matter is that people should simply face up to their consequences and deal with them. Otherwise you just become, lazy, complacent and irresponsible. The world does not owe us anything. Especially satisfaction or happiness. I know you and I don't have any beef. This issue simply gets under my skin.

Let's save that for another thread

Yes, another thread. Apparently he can't honor the OPs wishes.

I hate it when people sit high and mighty on their horse and believe their way is the right way and everyone should be like them. That's not for the bettering of mankind, that's to help bolster one's ego and desire to be part of what they consider a master race. We all know how that went, eh?

As for the topic itself, yes, I have returned items that didn't pass the test with me. It's few and far between, however.

Some figures I buy, if I don't like 'em, I'll either sell them to another board member, or trade them in for credit with BBTS.

Some figures are just so exceptionally bad, such a waste of plastic (imo), that I can't having them in my collection. Usually they're $10.00 or less.

Ultimate Optimus was an exceptional case of returning to the store. Not only was he unpleasant for the most part, but he was incredibly expensive for that level of sucktitude. At $65.00, I'm not going to be unhappy. No. Sorry. I will return it, I will get my money back and I will use the store policy that's offered to me.

That doesn't make me a bad person, that doesn't make me a lesser person, that makes me a collector who know what he likes and doesn't like and wasn't pleased. There's a difference between returning an item with dickish intent and returning it for legitimate reasons.

Another legitimate reason: Bought a figure when I had the money (a Monday), car broke down and needed repairs and parts asap (a Thursday), had to return the figure for funding to make ends meet while the vehicle was being repaired. I had every intention of keeping the figure, I had money when I bought it and since I'm not psychic, I couldn't foresee that I'd be going broke that week and the car would be down for the count. I did end up going back to rebuy the figure once I had the funding to do so, but when in a pinch, you have to do what you have to do. Keep a toy or pay a bill? Gee. I'm gonna go pay the bill.

I can't see this thread lasting a long time. If the OPs desires have already been ignored this soon into the thread, I can see it's only going to get worse. I hate it when this topic comes up because it's polarizing and no one is willing to see the other side's pov, at all. It just causes fights and a general uneasiness.

[Flux Convoy]

I hate it when people sit high and mighty on their horse and believe their way is the right way and everyone should be like them. That's not for the bettering of mankind, that's to help bolster one's ego and desire to be part of what they consider a master race. We all know how that went, eh?

You can address me directly, I'm watching/reading. Last I checked I didn't insult you or liken you to Hitler. How that even comes into play, I can't understand. I don't need to sit and bolster my ego, I've got better things to do. I won't sit idly while someone calls me out and compares me the third reich though. That's unacceptable in any society.

[LiKwid]

Baaaaaaack on topic


I have had moments where I wanted to take a figure back, I won't lie, then I got into customizing and I figured out that no matter how bad a figure is,or how much I want to kick myself for buying it, it can still serve a purpose for me

[Kibble]

I agree with Flux that it's poor form to return a figure where there's no defect, but it is within the stores regulations to do so, so I guess you can't come down too hard on anyone that does so. The problem is those figures typically get put back on the shelf to rot because no one is gonna buy a used figure for full price.

[Autobot032]

I agree with Flux that it's poor form to return a figure where there's no defect, but it is within the stores regulations to do so, so I guess you can't come down too hard on anyone that does so. The problem is those figures typically get put back on the shelf to rot because no one is gonna buy a used figure for full price.

O_o...I'm not sure what stores you go to, but opened figures go for full price around here. No ifs, ands, or buts. The only time they'll cut the price is if the package is damaged (if unopened, something a collector would rightfully complain about), or there's a missing accessory. If the paintjob is messed up or something along those lines, then no, it's still going to be full price.

And I've seen opened figures sell. Hell, I've bought some. As long as they were complete, who cares? At least I got what I came to the store for.

I mean, if we're willing to buy used from BBTS and eBay, why not from retail?

[Kibble]

I mean, if we're willing to buy used from BBTS and eBay, why not from retail?

Most people don't pay full price for something used when it's still available for the same price new. The used stuff that sells for full price or more on the sites you mentioned is no longer readily available.

[Autobot032]

I mean, if we're willing to buy used from BBTS and eBay, why not from retail?

Most people don't pay full price for something used when it's still available for the same price new. The used stuff that sells for full price or more on the sites you mentioned is no longer readily available.

Well, that depends on your location. If you're in a location such as mine, where one or two shipments come and go in the blink of an eye, you take what you can get. If you're in a bigger city with more options, I can see where you're coming from. Around here, however, if it's resale fodder, they'll tape it all nice and pretty like and throw it on the pegs or shelves for it's full price.

Heck, the Ultimate Optimus I returned? Bought. Full price. And there are two sealed ones that just came in a few days ago.

Where I live, we're pretty easy going about that kind of stuff. Do I want brand new? Sure, who doesn't? But I'll take used if necessary. If they won't cut the price, I have to weigh it out in my mind...do I want it and have it over with, or do I want to haggle or go elsewhere and spend more or not find it at all? I'm going to take the first option. Get it now and get it over with.

[dirk2243]

I bought that chicken looking thing called Laserbeak. I have never opened it. I was waiting on seeing what the human alliance laserbeak looked like before I decided if I was going to open it or not. (I was going to buy soundwave reguarless, but wasn't sure about the Laserbeak scale and what not)

Saw it on here and think it's a better quality. so....I will return this un-opened laserbeak to lessen the price of the HA Soundwave. I am holding on to it though in case I never see it cause that has definatly happened before to me. Is it shady..... I don't think so since I've never opened it and he ( deluxe laserbeak) is rare to find anyways. He will be put back on the shelves and go within hours probably cause he was never touched outside of the package.

[Optimus1138]

There was one time when I was in seventh or eighth grade that I returned a SW X-Wing TF, after discovering not only that it was a terrible figure, but that the plastic connecting its feet to its legs was extremely weak, and could break easily. I also returned Animated Lockdown to a store after being disappointed by him.

[joesaysso]

Yeah, I'm not a fan of taking things back to the store simply because I didn't like them. I think its a terrible excuse. I think we take things too far. The store's "satisfaction guarantee" only extends to the experience of shopping at the store, not all of the products in the store. And as far as Hasbro is concerned, no where on their boxes does it say "satisfaction guaranteed". The cynist in people can always find something wrong with any given product. I've never been comfortable with just returning things for any reason other than a product didn't work as advertised, missing pieces, broken, QC issues etc. Also, the "impulse buy" excuse that was brought up, I don't think thats a very good reason. If you do anything in life on an impulse, whether its buying something or going somewhere or doing something, you are setting yourself up for problems and/or disappointment. Casinos promise a good time and satisfaction but you can't ask for your money back because gambling and losing ruined the experience. This is just my opinion and I couldn't comment without leaving it.

As far as the topic is concerned: If I did return things simply because I thought they stunk, 1st edition of Ultimate Bumblebee would probably have gone back. I like his car mode and the electronics in car mode but robot mode is simply awful. Its ugly, bulky, not at all accurate, and only has one hand. Plus his cannon arm makes it look like a gimp arm compared to the other one.

Since it was mentioned, Animated Lockdown really angered me. I enjoyed the on-screen character. The figure was ok except for the hand that stays bent in at a 90 degree angle. I can't figure out what purpose it serves but it looks ridiculous. Plus, as I was transforming my sons one day, I didn't know thats how far the hand was supposed to go. I was handling jit just like I handle all of my figures. I tried to extend the hand out all the way and it quite literally shattered while I was handling it. I never even felt any resistance as I was doing it. A little friction that would have keyed me to "whats with this hand?" No the hand just broke into two pieces. I had to get my son another Lockdown since I broke his toy. And it wasn't until I got the new figure that I figured out why the old one broke. It was a stupid and pointless design. Funny, in a thread where I say I would take it back if I could, in reality, I actually bought two of them.

2007 movie Megatron would go back too. It should be illegal to see a toy that ugly and inaccurate. No articulation and a stupid amount of kibble, tts good for collecting dust and uglying up your display. Thats about it.

[gavinfuzzy]

Heck, the Ultimate Optimus I returned? Bought. Full price. And there are two sealed ones that just came in a few days ago.

Where I live, we're pretty easy going about that kind of stuff. Do I want brand new? Sure, who doesn't? But I'll take used if necessary. If they won't cut the price, I have to weigh it out in my mind...do I want it and have it over with, or do I want to haggle or go elsewhere and spend more or not find it at all? I'm going to take the first option. Get it now and get it over with.

Hmm... but i doubt they can re-sell opened dexues... the ripped bottom card would be too obvious.

[Autobot032]

Heck, the Ultimate Optimus I returned? Bought. Full price. And there are two sealed ones that just came in a few days ago.

Where I live, we're pretty easy going about that kind of stuff. Do I want brand new? Sure, who doesn't? But I'll take used if necessary. If they won't cut the price, I have to weigh it out in my mind...do I want it and have it over with, or do I want to haggle or go elsewhere and spend more or not find it at all? I'm going to take the first option. Get it now and get it over with.

Hmm... but i doubt they can re-sell opened dexues... the ripped bottom card would be too obvious.

They do. They just use a stapler to reclose the bubble. No, I'm not kidding. They do it with toys, electronics, etc.

[gavinfuzzy]

They do. They just use a stapler to reclose the bubble. No, I'm not kidding. They do it with toys, electronics, etc.

I seriously pity the people who buys opened products and dont realise it (Actually, i thought of buying recon ironhide, strip him of all weapons and return it... Never got around to doing it after i realized my TRU dosent accept returns)

[Autobot032]

They do. They just use a stapler to reclose the bubble. No, I'm not kidding. They do it with toys, electronics, etc.

I seriously pity the people who buys opened products and dont realise it (Actually, i thought of buying recon ironhide, strip him of all weapons and return it... Never got around to doing it after i realized my TRU dosent accept returns)

Oh no no, you can tell it's been opened. They don't make it deceptive. Your method...no comment.