by Razorclaw0000 » Wed Apr 20, 2011 11:32 am
- Motto: "Know that I am Razorclaw, that my reality is not yours, and while I share Tigerhawk's dual Spark and Vok heritage...
I am NOT he!"
- Weapon: Ion Particle Blaster
OK, let's clear up some misconceptions about HasbroToyShop.
1) They *are* a middleman. There is not some magical Oompa Loompa powered conveyor belt pushing product from the Hasbro factories in Asia to HTS's warehouse. They have order and receive their product just like Toys'R'Us, Target, Wal-Mart, etc. If they don't order enough, they can't sell it. This is 100% not a Hasbro Factory store. They're a retailer, affiliated with Hasbro - yes, but they've got to go through the same hoops and hurdles as the other guys. They may get special treatment with early access but they deal with the same absurd case distributions and all that other retails see.
2) Trickle stock. This comes from "preorders" that get cancelled or can't pay. Just like BBTS, HTS does not actually take your money until they ship the item, even going so far as to split the cost of shipping over each shipment. If you can't pay then, or if you cancel, the inventory doesn't immediately release. Once per day, the re-available inventory pushes into normal stock and can show up on the site. This information came directly from an HTS supervisor when I was trying to combine two preorders. If you cancel a preorder, the stock does not immediately become available for sale again. I'll say that once more because it's extremely important:
Newly available physical inventory from cancellations/returns/etc does not become available to order immediately. You must wait for the system to decide it's orderable again, and that happens in batches.
There is no human involved; in fact, I was lead to believe that they can't even override it. They can't create orders with these limbo items either. They have to wait for the system to allow them.
Hopefully, this clears up some major confusion and prevents even more butthurt over HTS.