We are currently offering you two options to resolve the matter – 1) returning the product for a full refund or 2) returning the product for a replacement at no cost to you (to be delivered in 2023, exact date to be confirmed). Details for both options are outlined below:
Process to Return for a Full Refund
1) Reply to this email expressing your request for a refund with photos containing the following:
• Your HasLab Transformers Victory Saber, including all accessories (.jpeg or .gif)
• As well as a note containing your Hasbro Pulse order number and Consumer Care incident number
• Your complete mailing address & phone number
2) Once this information has been received and verified, our team will issue a pre-paid Postal Service shipping label to return the Victory Saber. The item, including ALL accessories, is required to process your refund:
• 8.5-inch VStar Figure
• 5-inch Saber figure
• 1-inch Brainmaster figure
• Victory Leo figure
• Holi figure
• Fire Figure
• All accessories (weapons, stands, etc.)
Process to Return for a Product Replacement
If you wish to proceed with a full replacement product, please reply to this email confirming that decision.
In the coming months, we will reach out to you to provide the estimated shipping date of this HasLab Transformers Victory Saber replacement product, and the next steps on returning your HasLab Transformers Victory Saber.
Hasbro Responding to HasLab Victory Saber Backers with a Couple Options to Resolve Issues
Posted by william-james88
Jan 3, 2023 at 2:10pm CST
97,128 views
View Discussion
Sign in
or
Join
to reply
More Bots. More News. More Awesome.
Re: Hasbro Responding to HasLab Victory Saber Backers with a Couple Options to Resolve Issues
(view post)
Comment by GrangerPerry
Jan 3, 2023
There’s 26,211 Victory Sabers right now. If less than 15% backers replace their figure there will be 30,000 Victory Sabers. If these were a regular release in stores I doubt people would be as sensitive to issues. That would be funny if they end up with more victory sabers made then say the ark or something like it
Re: Hasbro Responding to HasLab Victory Saber Backers with a Couple Options to Resolve Issues
(view post)
Comment by cloudballoon
Jan 3, 2023
I got the same email. I wonder where the shipping destination will be? The email is from the US, but I live in Canada. They might have me shipped to Montreal, Quebec.
It's still a shitty decision to go for the replacement (instead of Hasbro shipping me the missing V-Lock Cannon handle). Guess I'll reopen my Victory Saber & Deathsaurus at the same time...
It's still a shitty decision to go for the replacement (instead of Hasbro shipping me the missing V-Lock Cannon handle). Guess I'll reopen my Victory Saber & Deathsaurus at the same time...
Re: Hasbro Responding to HasLab Victory Saber Backers with a Couple Options to Resolve Issues
(view post)
I asked this when they started the campaign. No one that I saw had official production numbers but the estimate for Titans was north of 50k.
But I am in agreement that they probably could have pulled this off as a Titan at the higher production run and solved a lot of the issues involving expectation. They would have been hit with the "but it's not one huge dude, it's Teo smaller dudes with a bunch of stuff" that the Leader Class gets but I think it would have worked. And maybe the additional profit margin would ha e gotten them better protection for chrome parts in shipping.
Comment by Flashwave
Jan 3, 2023
GrangerPerry wrote:There’s 26,211 Victory Sabers right now. If less than 15% backers replace their figure there will be 30,000 Victory Sabers. If these were a regular release in stores I doubt people would be as sensitive to issues. That would be funny if they end up with more victory sabers made then say the ark or something like it
I asked this when they started the campaign. No one that I saw had official production numbers but the estimate for Titans was north of 50k.
But I am in agreement that they probably could have pulled this off as a Titan at the higher production run and solved a lot of the issues involving expectation. They would have been hit with the "but it's not one huge dude, it's Teo smaller dudes with a bunch of stuff" that the Leader Class gets but I think it would have worked. And maybe the additional profit margin would ha e gotten them better protection for chrome parts in shipping.
Re: Hasbro Responding to HasLab Victory Saber Backers with a Couple Options to Resolve Issues
(view post)
I think the fact that it hit 25k means they would classify it as flop if only that many sold out of a 50k run, which would bode badly for Deathsaurus. There's also the matter of which corners would have been cut to make it a retail product.
Comment by ZeroWolf
Jan 3, 2023
Flashwave wrote:GrangerPerry wrote:There’s 26,211 Victory Sabers right now. If less than 15% backers replace their figure there will be 30,000 Victory Sabers. If these were a regular release in stores I doubt people would be as sensitive to issues. That would be funny if they end up with more victory sabers made then say the ark or something like it
I asked this when they started the campaign. No one that I saw had official production numbers but the estimate for Titans was north of 50k.
But I am in agreement that they probably could have pulled this off as a Titan at the higher production run and solved a lot of the issues involving expectation. They would have been hit with the "but it's not one huge dude, it's Teo smaller dudes with a bunch of stuff" that the Leader Class gets but I think it would have worked. And maybe the additional profit margin would ha e gotten them better protection for chrome parts in shipping.
I think the fact that it hit 25k means they would classify it as flop if only that many sold out of a 50k run, which would bode badly for Deathsaurus. There's also the matter of which corners would have been cut to make it a retail product.
Re: Hasbro Responding to HasLab Victory Saber Backers with a Couple Options to Resolve Issues
(view post)
Comment by blackeyedprime
Jan 3, 2023
Interesting, someone on farcebook said they had only offered them a % off their next purchase on hasbro pulse but they supposedly didnt get all of the accessories with it. Good to see Hasbro offering this, shame the factories arent still in china so they didnt crank out a few extra thousand KOs.
Re: Hasbro Responding to HasLab Victory Saber Backers with a Couple Options to Resolve Issues
(view post)
Comment by Immortal Starscream
Jan 3, 2023
Yup got the same email. I'm leary about sending it back for a replacement, since part of the issue with mine is how it was butchered by fedex.
Re: Hasbro Responding to HasLab Victory Saber Backers with a Couple Options to Resolve Issues
(view post)
1) they absolutely would cut corners to make it a retail product anyway just because they can
2) they absolutely would not have given us the trays and reversible packaging for the box.
3) in a perfect world it’s already sold at retail prices for a Titan (one can argue the cost and value of the size of the figures and number of accessories that it’s probably not worth Titan priceso they shouldn’t have to cut costs. And with the higher production run and the liability of sales on the stores, not Hasbro, that means a lower production cost per unit
That also means higher logistical costs and overhead from the shelves so it might be a wash, though
4) On the one hand, yes 26k is only half the product run but that is 50% of the sale in preorders. That actually seems like a significant chunk based on what little I know. Impulse purchases, sales, and Junior going “look mommy at the cool lion space ship thing!” Might add up the rest of the sales, or to whatever the threshold is for success and right off
Comment by Flashwave
Jan 3, 2023
ZeroWolf wrote:Flashwave wrote:GrangerPerry wrote:There’s 26,211 Victory Sabers right now. If less than 15% backers replace their figure there will be 30,000 Victory Sabers. If these were a regular release in stores I doubt people would be as sensitive to issues. That would be funny if they end up with more victory sabers made then say the ark or something like it
I asked this when they started the campaign. No one that I saw had official production numbers but the estimate for Titans was north of 50k.
But I am in agreement that they probably could have pulled this off as a Titan at the higher production run and solved a lot of the issues involving expectation. They would have been hit with the "but it's not one huge dude, it's Teo smaller dudes with a bunch of stuff" that the Leader Class gets but I think it would have worked. And maybe the additional profit margin would ha e gotten them better protection for chrome parts in shipping.
I think the fact that it hit 25k means they would classify it as flop if only that many sold out of a 50k run, which would bode badly for Deathsaurus. There's also the matter of which corners would have been cut to make it a retail product.
1) they absolutely would cut corners to make it a retail product anyway just because they can
2) they absolutely would not have given us the trays and reversible packaging for the box.
3) in a perfect world it’s already sold at retail prices for a Titan (one can argue the cost and value of the size of the figures and number of accessories that it’s probably not worth Titan priceso they shouldn’t have to cut costs. And with the higher production run and the liability of sales on the stores, not Hasbro, that means a lower production cost per unit
That also means higher logistical costs and overhead from the shelves so it might be a wash, though
4) On the one hand, yes 26k is only half the product run but that is 50% of the sale in preorders. That actually seems like a significant chunk based on what little I know. Impulse purchases, sales, and Junior going “look mommy at the cool lion space ship thing!” Might add up the rest of the sales, or to whatever the threshold is for success and right off
Re: Hasbro Responding to HasLab Victory Saber Backers with a Couple Options to Resolve Issues
(view post)
Comment by Grahf_
Jan 3, 2023
No thanks. I'll keep my broken piece on Victory Leo's thigh port. I've already worked around it by tightening up the transformation hinge on the hip cannon. Not to mention that I already put the fillers into his cannons and it's going to be a bitch to get those back out. And I've already tightened up the rest of the joints to my liking as well.
The last time I sent them something back to be replaced, back when they were actually doing that, the replacement needed to be replaced as well. One of my three Reflectors had two left arms. I sent the three pack back only for a different one of the three to be missing the front pelvis plate. This all took over three months to accomplish even though I shipped out immediately. Had they just worked these things like Amazon where they send you the replacement first, then when you confirm the replacement is satisfactory, you send back the item with the problem. At least that way I could've just swapped the arm I needed and sent back the one set that would now have had two problems instead of two sets with one problem each. At the very least they did let me keep the second problem set when sending out the third set. I just wish it was the first set as two left arms is better than a missing front pelvis.
However if someone in the SW Florida area that needs to send their set back for another reason would like to swap the problem piece on my Victory Leo with the one they're sending back that would be awesome. It's the figure's right hip piece on the backside. So when looking at the figure's back, it's the one also on your right. Just need to unscrew two screws and that white piece that comes off first is the piece I need replaced. Mine caved in on the port when the leg was snapped into place before it was packaged.
Maybe others could get together to try and swap other defects before sending back a set. Try to get as many problems onto a single set before shipping the set back. I'm sure there's people with hair under their chrome who would like that. Assuming that's not a problem they're addressing.
The last time I sent them something back to be replaced, back when they were actually doing that, the replacement needed to be replaced as well. One of my three Reflectors had two left arms. I sent the three pack back only for a different one of the three to be missing the front pelvis plate. This all took over three months to accomplish even though I shipped out immediately. Had they just worked these things like Amazon where they send you the replacement first, then when you confirm the replacement is satisfactory, you send back the item with the problem. At least that way I could've just swapped the arm I needed and sent back the one set that would now have had two problems instead of two sets with one problem each. At the very least they did let me keep the second problem set when sending out the third set. I just wish it was the first set as two left arms is better than a missing front pelvis.
However if someone in the SW Florida area that needs to send their set back for another reason would like to swap the problem piece on my Victory Leo with the one they're sending back that would be awesome. It's the figure's right hip piece on the backside. So when looking at the figure's back, it's the one also on your right. Just need to unscrew two screws and that white piece that comes off first is the piece I need replaced. Mine caved in on the port when the leg was snapped into place before it was packaged.
Maybe others could get together to try and swap other defects before sending back a set. Try to get as many problems onto a single set before shipping the set back. I'm sure there's people with hair under their chrome who would like that. Assuming that's not a problem they're addressing.
Re: Hasbro Responding to HasLab Victory Saber Backers with a Couple Options to Resolve Issues
(view post)
Comment by chuckdawg1999
Jan 3, 2023
I really need to get on the ball and contact Hasbro.
Re: Hasbro Responding to HasLab Victory Saber Backers with a Couple Options to Resolve Issues
(view post)
This poopy decision is part of their standard approach to create an extra obstacle to deter people from taking action. Same way people make it harder to unsuscribe from stuff or get insurance money.
Comment by william-james88
Jan 3, 2023
cloudballoon wrote:I got the same email. I wonder where the shipping destination will be? The email is from the US, but I live in Canada. They might have me shipped to Montreal, Quebec.
It's still a poopy decision to go for the replacement (instead of Hasbro shipping me the missing V-Lock Cannon handle). Guess I'll reopen my Victory Saber & Deathsaurus at the same time...
This poopy decision is part of their standard approach to create an extra obstacle to deter people from taking action. Same way people make it harder to unsuscribe from stuff or get insurance money.
Re: Hasbro Responding to HasLab Victory Saber Backers with a Couple Options to Resolve Issues
(view post)
Comment by D-Maximal_Primal
Jan 3, 2023
Bummer, I really just needed a new Saber only
Re: Hasbro Responding to HasLab Victory Saber Backers with a Couple Options to Resolve Issues
(view post)
Comment by CircuitBreaker
Jan 3, 2023
Wow. This whole release has been a crazy wreck. I'm thankful mine arrived and seems to be intact other than the seemingly common faceplate scratch and victory leo's face cover being SCARY tight at first. Paint apps seem to be fairly good and other than the non-ratcheted part of the elbows, joints are nice and tight.
Re: Hasbro Responding to HasLab Victory Saber Backers with a Couple Options to Resolve Issues
(view post)
That is my issue as well. The rest of the figure is great and I really don't want to end up with a figure that has a different issue. And the issue with my Saber is only really present in his robot mode (one of the shin panels snapped the literal first time I transformed him). The larger robot body and Victory Leo are 100% perfect.
Comment by Crosscheck
Jan 3, 2023
D-Maximal_Primal wrote:Bummer, I really just needed a new Saber only
That is my issue as well. The rest of the figure is great and I really don't want to end up with a figure that has a different issue. And the issue with my Saber is only really present in his robot mode (one of the shin panels snapped the literal first time I transformed him). The larger robot body and Victory Leo are 100% perfect.
Re: Hasbro Responding to HasLab Victory Saber Backers with a Couple Options to Resolve Issues
(view post)
Comment by VictoryRicko
Jan 3, 2023
So what happens to people like me who bought him on ebay and have an issue? We won't have Hasbro Pulse invoices to submit.
Re: Hasbro Responding to HasLab Victory Saber Backers with a Couple Options to Resolve Issues
(view post)
Contact them and see what they offer you
Comment by william-james88
Jan 3, 2023
VictoryRicko wrote:So what happens to people like me who bought him on ebay and have an issue? We won't have Hasbro Pulse invoices to submit.
Contact them and see what they offer you
Re: Hasbro Responding to HasLab Victory Saber Backers with a Couple Options to Resolve Issues
(view post)
My issue is the whole V-lock Cannon's handle is missing on my copy. But on TFW2005's forum I know someone in Australia 3D designed a substitute piece. The designer sells the design, but he's willing to print & mail it at cost to people like me (that doesn't have a 3D printer). I wonder if I can contact Hasbro again to issue me a Hasbro Pulse credit or something (equivalent to the cost of me getting the 3D printed version) rather than a refund/replacement. As other people already mentioned, there's no guarantee the replacement is QC perfect...
Comment by cloudballoon
Jan 4, 2023
william-james88 wrote:cloudballoon wrote:I got the same email. I wonder where the shipping destination will be? The email is from the US, but I live in Canada. They might have me shipped to Montreal, Quebec.
It's still a poopy decision to go for the replacement (instead of Hasbro shipping me the missing V-Lock Cannon handle). Guess I'll reopen my Victory Saber & Deathsaurus at the same time...
This poopy decision is part of their standard approach to create an extra obstacle to deter people from taking action. Same way people make it harder to unsuscribe from stuff or get insurance money.
My issue is the whole V-lock Cannon's handle is missing on my copy. But on TFW2005's forum I know someone in Australia 3D designed a substitute piece. The designer sells the design, but he's willing to print & mail it at cost to people like me (that doesn't have a 3D printer). I wonder if I can contact Hasbro again to issue me a Hasbro Pulse credit or something (equivalent to the cost of me getting the 3D printed version) rather than a refund/replacement. As other people already mentioned, there's no guarantee the replacement is QC perfect...
Re: Hasbro Responding to HasLab Victory Saber Backers with a Couple Options to Resolve Issues
(view post)
Pointless.
At best, they'll ask you to send back the whole thing so they can send something of "equal value" like a Rescue Bots playset.
Comment by -Kanrabat-
Jan 4, 2023
william-james88 wrote:VictoryRicko wrote:So what happens to people like me who bought him on ebay and have an issue? We won't have Hasbro Pulse invoices to submit.
Contact them and see what they offer you
Pointless.
At best, they'll ask you to send back the whole thing so they can send something of "equal value" like a Rescue Bots playset.
Re: Hasbro Responding to HasLab Victory Saber Backers with a Couple Options to Resolve Issues
(view post)
Comment by DeathReviews
Jan 4, 2023
And of course, ALL of this could have been avoided if Hasbro had just paid a little more attention to quality control at the factory BEFORE sending these things out.
Measure twice, reap ONCE.
Are there any chances the defective versions will become MORE valuable over time, like old tyme stamps printed upside-down?
Measure twice, reap ONCE.
Are there any chances the defective versions will become MORE valuable over time, like old tyme stamps printed upside-down?
Re: Hasbro Responding to HasLab Victory Saber Backers with a Couple Options to Resolve Issues
(view post)
No
Comment by william-james88
Jan 4, 2023
DeathReviews wrote:Are there any chances the defective versions will become MORE valuable over time, like old tyme stamps printed upside-down?
No
Re: Hasbro Responding to HasLab Victory Saber Backers with a Couple Options to Resolve Issues
(view post)
Effectively.
In all of TF History, defective units never, ever gained any value. Some tries their luck on eBay by selling a "highly valuable" defective toy and each times, the shame gets on display for weeks or months.
Comment by -Kanrabat-
Jan 4, 2023
william-james88 wrote:DeathReviews wrote:Are there any chances the defective versions will become MORE valuable over time, like old tyme stamps printed upside-down?
No
Effectively.
In all of TF History, defective units never, ever gained any value. Some tries their luck on eBay by selling a "highly valuable" defective toy and each times, the shame gets on display for weeks or months.
