Toysrus Cancelling Orders for Transformers Titans Return Arcee

Was TRU the only way of gettings this apart from Hascon?

Well, I don't mean to ba a nanny-nanny-boo-boo-I-got-mine, but I was doing some routine online banking and saw a charge from TRU for the amount of the Arcee pre-order dated for tomorrow.

Looks like they may have over sold their quantities.

o.supreme wrote:

Cobotron wrote:Well, I don't mean to ba a nanny-nanny-boo-boo-I-got-mine, but I was doing some routine online banking and saw a charge from TRU for the amount of the Arcee pre-order dated for tomorrow.

Looks like they may have over sold their quantities.

When did you submit your Pre-order? If it was after October 7th, then you are probably within the 30 day window.

I placed my order Oct 5th. So....

This happened to me when I placed my order for Trypticon from them back in August. I bought him and Fortress Maximus as part of their Buy One, get one 40% off promo. They quickly shipped me Fort Max, but never shipped me Trypticon and after about 30 days my order got canceled. I called them and said I did not want the order cancelled, that I was willing to wait for him to come back in stock, but they said that is what they do, and all I could do was to sign up to be notified when it was back in stock. So I did that, but needless to say I was not happy as I felt like I was going to miss out on getting him for a pretty good price (less than $150.00 anyway). Then I got an email from TRU last week saying he was back in stock. I called them, explained to them what had happened, and they wound shipping me Trypticon not for 40% off, but for 50% off, $74.99 plus tax. I received him yesterday -- I haven't opened him yet!

I doubt they'll get Arcee back in stock since she was a HASCON exclusive, but you never know. If they do, it's worth calling them. But as far as cancelling the order, they said that is what they do when they don't get it back in stock, even if you request to keep the order open. In fact, any item I've ever ordered from TRU that has been backordered has been cancelled by them after 30 days or so. I guess if they haven't actually charged you for the item until they ship it, they feel there's no need to keep an order open beyond 30 days. It's a bad policy in my opinion -- I ORDERED the item because I WANT the item, even if it's back ordered. I'm willing to wait. But they don't see it that way, which is why I don't make a habit of buying things from Toys R Us anymore.

Too bad for that Arcee. Oh well.

JelZe GoldRabbit wrote:Looks like TRU has ordered a single shipment, and they've all but gone at an unexpected pace. We can't blame this on scalping this time around, as a limit has been set to 2 per household.

You would have thought that based on the pre-orders they would have ordered more.
But if they only ordered a single shipment, then surely they should have cut the pre-orders off.

Perhaps they intended to order more, then the bankruptcy issue occurred and they scaled back their order AFTER the pre-orders ended.

Hey, that's okay. Toys R Us also cancelled their budget!

chuckdawg1999 wrote:And right now $150 doesn't look that bad for Grotusque. Yes it does.

I found an Australian dealer that could do Grotesque for $80AUD.

I balked at that.

JelZe GoldRabbit wrote:Looks like TRU has ordered a single shipment, and they've all but gone at an unexpected pace. We can't blame this on scalping this time around, as a limit has been set to 2 per household.

Things don't look good for Grotusque...

It cant be an ordering issue since its a TRU exclusive at this point. Its like when people worried about Wallgreens not ordering enough of Brainstorm or the upcoming clones, it all goes to one retailer. So you arent ordering how much you want of something you are option for selling that particular product and stocking it. Hasbro cant have any left, everything will go to the retailer.

It could be that instead, this is all thats left, that would make more sense. Especially since there were a few goes at this figure and Toysrus ends up being the second retailer to get this.

And it wouldnt be about bankruptcy since the Toysrus doesnt pay upfront on orders and its more the sellers who were iffy about supplying TRU with Product, not TRU being iffy about ordering (TRU has nothing to lose at this point, their sellers do). And Hasbro had confirmed that they were doing business as usual so it wouldnt be that.

The fact that any american can stil currently preorder her right now at TRU (and that some who got this message did do this) points to this being simply a digital logistics issue with payment methods and nothing more.

Stuartmaximus wrote:

IMG_20171105_214543.png

Oh hey, a screenshot!

With nothing to actually back it up. Could you perhaps provide a bit more information Stuart? The News Crew would then be able to update the article and keep everyone informed.