We have been working diligently to get a replacement store online for you. This is still in progress. However, we are ANTICIPATING that a temporary solution will be available later today. This is a totallly new website, with totally new software, at a totallly new provider. This commercial software has hundreds of stores and is fully PCI and PCI DSS complient. Their facility has been described to me as a military grade security facility.
Do not go to the old store site. I will provide you with the new url for this system in a later email and we will change the links at that time.
In addition, we have figured out a way to extend this month's deadline for a few days (because of the new software). We are extending the deadliine date to Wednesday, March 21st, at 5pm central time in order for all of the mail that is enroute to arrive.
However, this will effect EVERYONE'S monthly magazine. The April issues will be approximately 7-10 days late.
Also, we will not be able to reinburse anyone who spent money on expediting renewals to us.
We again apologize to everyone for all of the issues we have been having. We think that you will be very pleased with the new features this store will offer you.
Brian
Transformers Collectors' Club Update: New Store on the Way and Subscription Deadline Extended
Posted by El Duque
Mar 16, 2012 at 1:13pm CDT
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Re: Transformers Collectors' Club Update: New Store on the Way and Subscription Deadline Extended
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Comment by AutobotMR2
Mar 16, 2012
Good to know that AFTER the fact they give two flips about site security. Just a little too late guys....may kremzeek give you endless worries!!!!




Re: Transformers Collectors' Club Update: New Store on the Way and Subscription Deadline Extended
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There's an M in there guys... Thanks again for the extra $12 Fedex charge FOR NOTHING YOU DICKS!
I'm embarrassed to admit I renewed after the epic FAILURE of Overrun, which I got and is the only reason I renewed.
Never again.
Comment by GetRightRobot
Mar 16, 2012
Also, we will not be able to reimburse anyone who spent money on expediting renewals to us.
There's an M in there guys... Thanks again for the extra $12 Fedex charge FOR NOTHING YOU DICKS!
I'm embarrassed to admit I renewed after the epic FAILURE of Overrun, which I got and is the only reason I renewed.
Never again.
Re: Transformers Collectors' Club Update: New Store on the Way and Subscription Deadline Extended
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Comment by mattwhite924
Mar 16, 2012
At this point I don't care what they do. Once my subscription expires I won't be renewing it. This whole thing has been an exercise in frustration. I don't care what next year's toys are, it's just not worth it.
Re: Transformers Collectors' Club Update: New Store on the Way and Subscription Deadline Extended
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Risk vs Reward. IF the club toys next year are worth getting, I'll be shopping at BBTS and Ebay. After the cost of the "Club" membership and the risks of some sort of inevitable failure, it will balance out.
Comment by GetRightRobot
Mar 16, 2012
mattwhite924 wrote:At this point I don't care what they do. Once my subscription expires I won't be renewing it. This whole thing has been an exercise in frustration. I don't care what next year's toys are, it's just not worth it.
Risk vs Reward. IF the club toys next year are worth getting, I'll be shopping at BBTS and Ebay. After the cost of the "Club" membership and the risks of some sort of inevitable failure, it will balance out.
Re: Transformers Collectors' Club Update: New Store on the Way and Subscription Deadline Extended
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Comment by Banjo-Tron
Mar 16, 2012
Interested to see what they have come up with... 

Re: Transformers Collectors' Club Update: New Store on the Way and Subscription Deadline Extended
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DITTO!
TFCC...fool me once, shame on you. Fool me twice, shame on ME!
I'll take my chances on the secondary market regarding any future figure promotions. Sorry Savage, you screwed the pooch on allowing this situation to play out the way it did in the first place. Too little too late with just a dab of sugar. The way I see it...we members of the Seibertron forums ARE ALREADY the collectors club.
:p
Comment by G1 Legacy
Mar 16, 2012
...may kremzeek give you endless worries!!!!![]()
![]()
![]()
DITTO!
TFCC...fool me once, shame on you. Fool me twice, shame on ME!
I'll take my chances on the secondary market regarding any future figure promotions. Sorry Savage, you screwed the pooch on allowing this situation to play out the way it did in the first place. Too little too late with just a dab of sugar. The way I see it...we members of the Seibertron forums ARE ALREADY the collectors club.
:p
Re: Transformers Collectors' Club Update: New Store on the Way and Subscription Deadline Extended
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That's right! And every member gets a free figure used in one of he EPIC galleries!
I would pay a $1000 a year for membership (I want the Grand Max though)
Comment by GetRightRobot
Mar 16, 2012
G1 Legacy wrote:...may kremzeek give you endless worries!!!!![]()
![]()
![]()
DITTO!
TFCC...fool me once, shame on you. Fool me twice, shame on ME!
I'll take my chances on the secondary market regarding any future figure promotions. Sorry Savage, you screwed the pooch on allowing this situation to play out the way it did in the first place. Too little too late with just a dab of sugar. The way I see it...we members of the Seibertron forums ARE ALREADY the collectors club.
:p
That's right! And every member gets a free figure used in one of he EPIC galleries!
I would pay a $1000 a year for membership (I want the Grand Max though)

Re: Transformers Collectors' Club Update: New Store on the Way and Subscription Deadline Extended
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Comment by Dethmoth
Mar 16, 2012
When every communication sent by the club is rife with typos and misspellings, what did we really expect in the end?
Re: Transformers Collectors' Club Update: New Store on the Way and Subscription Deadline Extended
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Comment by worldsgreatest
Mar 16, 2012
I dunno. I joined just to get Over-run and my debit card was finally hit, and the transaction was cancelled before it finished processing. Ten minutes of phone calls, and $5 for a new bank card to get things straightened out isn't worth my ire.
I guess I'm in the minority. Not really a big deal in my case.
I guess I'm in the minority. Not really a big deal in my case.
Re: Transformers Collectors' Club Update: New Store on the Way and Subscription Deadline Extended
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Absolutely - I wouldn't have jumped through so many hoops already had I known what an exercise in frustration this whole enterprise has been., and that I could have ordered the from a REPUTABLE source...
Why am I not surprised they aren't doing dick to make up for any of the extra expenditure people went through to get their renewal in on time, then, on the day renewal is supposed to fall they 'suddenly' decide to extend the deadline, and, hey, they 'might' open their new payment portal 'temporarily' to allow some to renew after the FUBAR situation of the last few weeks? Aren't we lucky?!?
For shame, FunPub, for shame!
Put something extra on top, get us back on your side, or at least try to!!!
Sticking a G2 Ramjet (extra shipping free), or something else that you've got clogging your shelves, in with the member exclusive, would go further than you've done lately....
Would it be sooo terrible getting something for free after our treatment?
Comment by NamelessOne
Mar 16, 2012
GetRightRobot wrote:mattwhite924 wrote:At this point I don't care what they do. Once my subscription expires I won't be renewing it. This whole thing has been an exercise in frustration. I don't care what next year's toys are, it's just not worth it.
Risk vs Reward. IF the club toys next year are worth getting, I'll be shopping at BBTS and Ebay. After the cost of the "Club" membership and the risks of some sort of inevitable failure, it will balance out.
Absolutely - I wouldn't have jumped through so many hoops already had I known what an exercise in frustration this whole enterprise has been., and that I could have ordered the from a REPUTABLE source...

Why am I not surprised they aren't doing dick to make up for any of the extra expenditure people went through to get their renewal in on time, then, on the day renewal is supposed to fall they 'suddenly' decide to extend the deadline, and, hey, they 'might' open their new payment portal 'temporarily' to allow some to renew after the FUBAR situation of the last few weeks? Aren't we lucky?!?

For shame, FunPub, for shame!
Put something extra on top, get us back on your side, or at least try to!!!
Sticking a G2 Ramjet (extra shipping free), or something else that you've got clogging your shelves, in with the member exclusive, would go further than you've done lately....

Would it be sooo terrible getting something for free after our treatment?
Re: Transformers Collectors' Club Update: New Store on the Way and Subscription Deadline Extended
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Comment by GetRightRobot
Mar 16, 2012
I can't help but think we are being ultimately TROLLED, and the Fun Pub staff is ROFL at every turn.
Re: Transformers Collectors' Club Update: New Store on the Way and Subscription Deadline Extended
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I'm not defending FunPub here but let's be realistic, they're not a large company, I doubt they have huge cash reserves, we have no idea how much money they've had to outlay for this new system.
They rely on a very small niche customer base. They fucked up, they're working to fix things. Give them a chance, they may be surprise you, but if they don't, put yourselves in their shoes for a bit.
After all, I doubt any of us will be renewing with FunPub next year.
Comment by Burn
Mar 16, 2012
NaM3L3sS wrote:Would it be sooo terrible getting something for free after our treatment?
I'm not defending FunPub here but let's be realistic, they're not a large company, I doubt they have huge cash reserves, we have no idea how much money they've had to outlay for this new system.
They rely on a very small niche customer base. They fucked up, they're working to fix things. Give them a chance, they may be surprise you, but if they don't, put yourselves in their shoes for a bit.
After all, I doubt any of us will be renewing with FunPub next year.
Re: Transformers Collectors' Club Update: New Store on the Way and Subscription Deadline Extended
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Comment by zodconvoy
Mar 16, 2012
I sent in my renewal money order a week and a half ago with the little reminder envelope they sent me in January before all this started so the total extra cost to me was less than a dollar. 40 cents for the money order and 30 cents for the stamp. Now I'm waiting for both Runamuck and Runabout to come in the mail. I will be joining again next year but I'm guessing the new forums they're going to have are going to be a ghost town.
Re: Transformers Collectors' Club Update: New Store on the Way and Subscription Deadline Extended
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Good luck to you man. Hopefully this isn't a trend where it gets steadily worse every year.
::Cue movie trailer voice:: Next time on FunPub Blunders.....Pete Sinclair makes the biggest mistake ever and sends all the members personal information to a man who said he would keep it....but never use it!
Comment by AutobotMR2
Mar 16, 2012
zodconvoy wrote: I will be joining again next year but I'm guessing the new forums they're going to have are going to be a ghost town.
Good luck to you man. Hopefully this isn't a trend where it gets steadily worse every year.
::Cue movie trailer voice:: Next time on FunPub Blunders.....Pete Sinclair makes the biggest mistake ever and sends all the members personal information to a man who said he would keep it....but never use it!




Re: Transformers Collectors' Club Update: New Store on the Way and Subscription Deadline Extended
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Comment by zodconvoy
Mar 16, 2012
I am getting really sick of all the personal attacks on Pete. The few time I've messaged with him over the years, he's seemed like a stand up guy. He didn't personally cause anyone harm and I highly doubt that he has any personal culpability in all this. They got more screwed in all this than any member did.
Re: Transformers Collectors' Club Update: New Store on the Way and Subscription Deadline Extended
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He seems to be the fall guy though. I don't have anything against him, but the club as a whole is a wash for me. It's not worth it for the hassle. They should want people to join because it offers something special, not just free toys.
It's like someone you want to like you tells you they'll be your friend if you give em some money. Well a lot of people did just that and they got burned. It's gonna leave a scar.
I still believe Hasbro should drop the club and go back to Robot Points and offer special deals like in G1. It was so much simpler. There are so many fan sites now anyway and the official club site doesn't draw a crowd until they are about to be the ones offering exclusive sneak pics like they did with Classics Sunsteaker. All official first time pics should go through the club first, but that doesn't happen. What are the benefits? A couple of toys that if you camp out near your computer you may get. A small savings if you attend Botcon. The magazine is hardly that, you'd think it'd be more than the size of a comic book, especially if it takes 2 months to get a new issue.
Maybe my expectations are too high
I give them credit for upgrading their system, but I have a feeling Hasbro chewed them out and they responded to them more than the members.
Comment by DISCHARGE
Mar 16, 2012
zodconvoy wrote:I am getting really sick of all the personal attacks on Pete. The few time I've messaged with him over the years, he's seemed like a stand up guy. He didn't personally cause anyone harm and I highly doubt that he has any personal culpability in all this. They got more screwed in all this than any member did.
He seems to be the fall guy though. I don't have anything against him, but the club as a whole is a wash for me. It's not worth it for the hassle. They should want people to join because it offers something special, not just free toys.
It's like someone you want to like you tells you they'll be your friend if you give em some money. Well a lot of people did just that and they got burned. It's gonna leave a scar.
I still believe Hasbro should drop the club and go back to Robot Points and offer special deals like in G1. It was so much simpler. There are so many fan sites now anyway and the official club site doesn't draw a crowd until they are about to be the ones offering exclusive sneak pics like they did with Classics Sunsteaker. All official first time pics should go through the club first, but that doesn't happen. What are the benefits? A couple of toys that if you camp out near your computer you may get. A small savings if you attend Botcon. The magazine is hardly that, you'd think it'd be more than the size of a comic book, especially if it takes 2 months to get a new issue.
Maybe my expectations are too high
I give them credit for upgrading their system, but I have a feeling Hasbro chewed them out and they responded to them more than the members.
Re: Transformers Collectors' Club Update: New Store on the Way and Subscription Deadline Extended
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I'm willing to bet I can find a 1000 people who would argue they made out worse than the dozen or so part timers who personally suffered.... nothing.
Comment by GetRightRobot
Mar 16, 2012
zodconvoy wrote:They got more screwed in all this than any member did.
I'm willing to bet I can find a 1000 people who would argue they made out worse than the dozen or so part timers who personally suffered.... nothing.
Re: Transformers Collectors' Club Update: New Store on the Way and Subscription Deadline Extended
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Might be a tad difficult since G2 Ramjet sold out, perhaps a Dion? Although I doubt they have that many.
Comment by LOST Cybertronian
Mar 16, 2012
NaM3L3sS wrote:Sticking a G2 Ramjet (extra shipping free), or something else that you've got clogging your shelves, in with the member exclusive, would go further than you've done lately....
Might be a tad difficult since G2 Ramjet sold out, perhaps a Dion? Although I doubt they have that many.
Re: Transformers Collectors' Club Update: New Store on the Way and Subscription Deadline Extended
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That is quite a bold statement my friend, I'm not doubting his character as a person....just his judgement and knowledge of website security...not to mention his use of...let's say "not smart" statements to fans regarding this whole situation.
Comment by AutobotMR2
Mar 16, 2012
zodconvoy wrote: They got more screwed in all this than any member did.
That is quite a bold statement my friend, I'm not doubting his character as a person....just his judgement and knowledge of website security...not to mention his use of...let's say "not smart" statements to fans regarding this whole situation.
Re: Transformers Collectors' Club Update: New Store on the Way and Subscription Deadline Extended
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Comment by Genocide G2.0
Mar 16, 2012
I love runnabout and the same will go for runamuck when i get him but i hated every single moment from begining to end of the process,shitting my self incase they sold out to getting my cc hit to did my payment go through its been a few weeks weres mine.
im glad i can say i have a couple of exclusive but from now on ill think ill wait for ebay ,all that shit is not worth it for a repaint/retool for that price they should be putting out a new mould
i honestly cant think of any figure that would make me think twice about next year
the comics shit aswell we should be gettin full comics not 3 pages whatever it is .
im glad i can say i have a couple of exclusive but from now on ill think ill wait for ebay ,all that shit is not worth it for a repaint/retool for that price they should be putting out a new mould
i honestly cant think of any figure that would make me think twice about next year
the comics shit aswell we should be gettin full comics not 3 pages whatever it is .