Transformers Generations Selects Lancer is Available Again from Hasbro Pulse

Thank you! Now I can cancel my pre-order at Big Bad and soon I will have Orthia complete!

So I tried to get an definitive answer out of Hasbro Pulse customer service on whether or not they'd be offering the remaining two Seacons. Their customer service rep was less than helpful, basically just saying the only info they have is what's on the site after first somehow thinking I was asking about a re-release even though I never mentioned one. I'll just post my email chain below:

Emerje wrote:Any idea when the third set of Selects Seacons will be available for pre-order? Takara Tomy is already offering them and shops here are taking orders. Pulse seems to be behind and fans are getting anxious.

Jared at Hasbro Pulse wrote:Thank you for reaching out to us in regards to this. We do apologize but we are unaware of if or when that figure will be re-released for sale on our Hasbro Pulse website as we are limited to the products and information that is currently listed on the website. We would advise checking the website for updates as new products can be added at any time.

Emerje wrote:Hi, I think you might have misunderstood my question. I wasn't talking about a re-release, I was talking about a first release of figures 5 and 6 (wave 3) of Transformers Selects Seacons. The first four figures were sold on Hasbro Pulse, but the last two figures remain missing. https://hasbropulse.com/pages/search-re ... ?q=seacons

These have been available at Takara Tomy Mall for a few weeks now and usually Hasbro Pulse lists Takara Tomy's Selects figures within a couple days of the Japanese listing. https://takaratomymall.jp/shop/goods/se ... %83%93%83Y

I just want to know if Hasbro Pulse is going to complete the set or if fans are going to be forced to buy them from other sellers at a higher price?

Jared at Hasbro Pulse wrote:Thank you for reaching back out to us. We do apologize but we are limited to the information that is currently listed on the Hasbro Pulse website and are unaware of if we are going to be selling those figures. We would advise keeping an eye on the website and new items can be added at any time.

Good ol' noncommittal customer service. I guess expecting them to actually find out is asking too much.

Emerje

Emerje wrote:So I tried to get an definitive answer out of Hasbro Pulse customer service on whether or not they'd be offering the remaining two Seacons. Their customer service rep was less than helpful, basically just saying the only info they have is what's on the site after first somehow thinking I was asking about a re-release even though I never mentioned one. I'll just post my email chain below:

Emerje wrote:Any idea when the third set of Selects Seacons will be available for pre-order? Takara Tomy is already offering them and shops here are taking orders. Pulse seems to be behind and fans are getting anxious.

Jared at Hasbro Pulse wrote:Thank you for reaching out to us in regards to this. We do apologize but we are unaware of if or when that figure will be re-released for sale on our Hasbro Pulse website as we are limited to the products and information that is currently listed on the website. We would advise checking the website for updates as new products can be added at any time.

Emerje wrote:Hi, I think you might have misunderstood my question. I wasn't talking about a re-release, I was talking about a first release of figures 5 and 6 (wave 3) of Transformers Selects Seacons. The first four figures were sold on Hasbro Pulse, but the last two figures remain missing. https://hasbropulse.com/pages/search-re ... ?q=seacons

These have been available at Takara Tomy Mall for a few weeks now and usually Hasbro Pulse lists Takara Tomy's Selects figures within a couple days of the Japanese listing. https://takaratomymall.jp/shop/goods/se ... %83%93%83Y

I just want to know if Hasbro Pulse is going to complete the set or if fans are going to be forced to buy them from other sellers at a higher price?

Jared at Hasbro Pulse wrote:Thank you for reaching back out to us. We do apologize but we are limited to the information that is currently listed on the Hasbro Pulse website and are unaware of if we are going to be selling those figures. We would advise keeping an eye on the website and new items can be added at any time.

Good ol' noncommittal customer service. I guess expecting them to actually find out is asking too much.

Emerje

Yep. That's the same line I got when I asked their Customer Service "Chat" line about a month ago (minus the confusion about the "re-release").

So, per their sage advice, I keep checking the site multiple times throughout the day. It wouldn't surprise me in the slightest if they post Tentakil and Overbite within two days of when pre-orders are no longer taken for them. But just in case HP does drop the ball on the last two, I've pre-ordered them at Toy Dojo as a Plan B. I won't be charged until the items come in and I can cancel them before then if I'm able to pre-order them from Hasbro Pulse. And though I realize each is $5.00 more than what HP would list them for, at least I'll have them pre-ordered in case HP doesn't list the last two at all.

Jared...that just sounds like a customer reps name.

You tool
That got me good.

Hey I'm a customer service Captain ok pal. That's like, the Wreckers of customer service.

Stargrave wrote:You tool
That got me good.

Hey I'm a customer service Captain ok pal. That's like, the Wreckers of customer service.

I've been putting up with "Jake, from State Farm" jokes for YEARS now.

Has anybody canceled then reordered and canceled and reordered on Pulse just to get free shipping? I've did that with Apeface so I could get Barricade and Smokescreen shipped free and Astrotrain so I could get Lancer free. I would have gotten Lancer, Barricade, and Smokescreen at the same time to get the shipping since they count the tax as part of the $70 but didn't realize those two were in stock when I got Lancer only noticed after seeing someone comment on the Facebook post.

Stargrave wrote:You deliberately do all that just for free shipping?

As a Canadian, I could juggle bowling pins while jumping through hoops on fire, I will never, ever get free shipping from Pulse.

As a member of the Church of Amazon's congregation, free shipping is like my rosary or something. The analogy fell apart at the end but yes I will do crazy stuff to get free shipping. Years of Amazon Prime have beaten the "free shipping" mantra into my head.