The Energon Pub

by **Optprimus** » Sun Jun 28, 2015 11:25 am

Waited so long to finally get this guy. But after opening it, I soon realised that there's a QC issue

hais... Realised that his chest won't close fully and there an unpainted chrome area... Daaaamn. Anyone else having this issue? Any ideas how to fix it? Help mehhhh :'((((

News Credits: 652 · by **ScottyP** » Tue Jun 30, 2015 3:06 pm

Get an exchange through your retailer, or return it if no exchange is available and buy one from someplace else while the stock is around.

News Credits: 60 · by **fenrir72** » Fri Jul 03, 2015 12:51 am

Optprimus wrote:Waited so long to finally get this guy. But after opening it, I soon realised that there's a QC issue hais... Realised that his chest won't close fully and there an unpainted chrome area... Daaaamn. Anyone else having this issue? Any ideas how to fix it? Help mehhhh :'((((

Unpainted chrome as in his matrix chamber/front bumper?Did you transform him already? Why I ask? Mine too has a defective rear tire (two exactly).

What scott said, check if your vendor accepts returns, but an unpainted QC issue might not be enough to return it unless you bought it personally from the store and not online.

If an online purchase I can advise you on the following steps:

1. Take a photo of the issue
2. Contact vendor/customer service and explain your situation NICELY. Being nice goes a long way at melting stone cold hearts
3. Check on their policy too concerning "returns"
4. Will they shoulder/refund you back the shipping costs?
5. If you used PayPal or a CC, contact them (the provider) if the vendor is giving you trouble
6. I suggest you do so ASAP as alternative suppliers for MP-10 will have the stocks decreasing every passing moment