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Igear poor packaging and customer service

Do you love your new Hercules set? Can't get enough of FansProject's items? Upset that you bought a knock off when you thought you were getting an original? Use this forum to tell everyone your thoughts about unlicensed and knock off TF products.
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Igear poor packaging and customer service

Postby Megatron2005 » Wed Sep 04, 2013 8:34 am

I recently purchased the items - Cogz/Gears and Bushwhacker/Outback from Igear. The items were received in inadequate packaging (only a jiffy bag) and the boxes of both were badly damaged. When I emailed the company to complain I received an email stating - ''We are so sorry about everything, but the shipping cost decided we can't use big and strong box to ship, sorry.''

As you can imagine this was infuriating and I subsequently sent another two emails in hope of a better response - both of which were ignored. :BANG_HEAD:

My advice to everyone on here would be to avoid dealing with Igear in any way shape or form. If you really like their products I would highly suggest doing so through ebay or a source other than the company themselves.
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