by Gasper » Mon Mar 31, 2008 12:36 am
Toysrus.com is a waste of time. Their shipping is limited to Fed Ex and not UPS or USPS, and they don't pack their toys for collectors. I ordered a Halo 3 Red Spartan Mark VI, and when it came, the clam shell was pretty roughed up since they sent in a bubble mailer. But again, that was for a single figure. I'm sure they box up their bigger stuff.
Also, their online support for internet orders is complete bullshit. Along with the pre-order, I grabbed Cortana. Well, they gave me a two hour window to cancel my order, and the figures were going to be shipped towards the middle of March (Mind you, I ordered them January 25th or so.). So there was plenty of time to cancel an order. What happens? I call their online support, which was non-existant, and got horrible customer service. When they DID say it was canceled, I was still charged and shipped a Spartan a week later. I only hope that the Cortana I ordered, which they later wrote and said was backordered, never ships, because I found a better deal, and I wouldn't want it in the condition they'll send it in. Worst part, if they make a mistake, and you send it back, you don't get shipping refunded.
Otherwise, I try and stay with Reputable eBay dealers who don't mark stuff up too high, BBTS, or some smaller retailers I find when looking for things. I grabbed a pretty good deal on Infinite Crisis Power Girl here last month for a steal, and it was from a little comic shop outta Southern Texas.
The big thing is, look hard for your stuff and do comparison shopping. Check what they use for shipping and how they ship. And TRU Online sucks horribly.