Eradicator wrote:...umm...how the hell could I have known the little tap INSIDE his chest was broken? Invent x ray goggles?
That isn't the point! You're completely missing it! Whether or not the item was broken during shipment or from the factory isn't the problem. The problem is you opened the package! Their policy strictly states "original UNOPENED condition".
You opened it. Automatically forfeited your right to return.
Had the packaging been crushed like crazy and it was opened due to that, then you could've gotten the return process to work. That wasn't the case.
And besides...you were the one that broke it. Reissue Megatrons are notorious for that tab breaking. Mine almost did. They don't warn you about it in the instructions either.
I can't remember which movement breaks it...it's either:
a.) turning chamber assembly, then opening up the chest.
or
b.) opening up the chest, then turning the assembly.
One of those two does it, but that's how your tab was broken. Others have done it with reissues of past.
I'm not trying to be mean here, but even if it had been broken from the factory...there's nothing Digital Toys can do. Their F.A.Q. clearly states you can return an unopened item. You opened it, it can't be returned. You broke it (or they have no way to verify that you didn't), it can't be returned.
Getting angry with them will do you no good. Getting angry with Takara's designers will do you no good either, but it does feel good to vent, because they could've been clearer.
You're bad mouthing DT for no good reason, and it can hurt a store's reputation especially when they've done nothing wrong.
Besides...if you're this confrontational and argumentative on here, I can't even begin to imagine how you acted with DT. That's most likely the reason they didn't answer you about this. I've spoken to Mike (the owner) on AIM several times and he's always been incredibly polite and kind.
He's always answered all of my questions, emails, and yes...even phone calls (I've literally spoken to the man himself, on the phone, to make an order!)
He's not a prick. He's a legitimate businessman and he does respond to his customers or potential customers in a courteous manner.
One other thing, how do you know that he didn't go on vacation or something? I have the feeling that you didn't get a response, so you lobbed a volley of complaints and nasty toned phone calls, etc.
If I was him and you didn't follow the F.A.Q. (which is plain as day) and you badgered me, and dissed me on the boards when it's clearly your problem...yeah. I wouldn't be willing to respond either. Why? Because nothing I could do would ever make a customer like you happy.
But...the fact that Megatron broke...is the one major reason I don't buy online much, if at all. I know ahead of time they won't take a purchase back once I've opened it. (None of the online retailers will)
Then you add in the extra expense that comes with online selling, and it just doesn't work for me. I only use it in desperation.
NOTE: Realize that I am not a perfect Christian, nor do I profess to be. I apologize if anyone's ever offended by me, I'm not perfect. Don't hold my posts and opinions against other Christians.
i didnt know, so shut up you idiot. 
I'll order mine BBQ please.
[ Click to attempt signal recovery... ]
