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JelZe GoldRabbit wrote:Counterpunch wrote:I'm really disappointed in everyone who does not think this is a problem or who is apologizing for the Club.
Seriously, this isn't a $10 Wal Mart purchase.
This is a $60 collector's toy. When you pay for that kind of merchandise, complaining when you get incorrect parts, no matter how small the issue, is completely justified.
A collector's figure it may be, but it is still made using the same facilities and same procedures as that $10 Walmart purchase, if one discounts the new heads and accessories. So expecting anything more high end out of it than a regular retail figure is a bit unrealistic, wouldn't you say? Especially since they're equally prone to errors.
bionic_radical wrote:I had a Ramjet that didn't have a nose, which couldn't be swapped out due to sellout.
Counterpunch wrote:JelZe GoldRabbit wrote:Counterpunch wrote:I'm really disappointed in everyone who does not think this is a problem or who is apologizing for the Club.
Seriously, this isn't a $10 Wal Mart purchase.
This is a $60 collector's toy. When you pay for that kind of merchandise, complaining when you get incorrect parts, no matter how small the issue, is completely justified.
A collector's figure it may be, but it is still made using the same facilities and same procedures as that $10 Walmart purchase, if one discounts the new heads and accessories. So expecting anything more high end out of it than a regular retail figure is a bit unrealistic, wouldn't you say? Especially since they're equally prone to errors.
No, I absolutely would not say.
I'd also add that at this price and in this market, the only answer that should be given to quality problems is, "We sincerely apologize. We will get that fixed immediately."
You should want better for yourself.
JelZe GoldRabbit wrote:Counterpunch wrote:JelZe GoldRabbit wrote:Counterpunch wrote:I'm really disappointed in everyone who does not think this is a problem or who is apologizing for the Club.
Seriously, this isn't a $10 Wal Mart purchase.
This is a $60 collector's toy. When you pay for that kind of merchandise, complaining when you get incorrect parts, no matter how small the issue, is completely justified.
A collector's figure it may be, but it is still made using the same facilities and same procedures as that $10 Walmart purchase, if one discounts the new heads and accessories. So expecting anything more high end out of it than a regular retail figure is a bit unrealistic, wouldn't you say? Especially since they're equally prone to errors.
No, I absolutely would not say.
I'd also add that at this price and in this market, the only answer that should be given to quality problems is, "We sincerely apologize. We will get that fixed immediately."
You should want better for yourself.
True, but with production (I'm assuming) completed, figures shipped and orders filled, not mention BotCon relatively around the corner, on short notice I can't really see a feasible solution other than producing more guns which takes time and money, especially if Hasbro doesn't want to cooperate this time.
I still say that stand idea they brought up is a decent, if not ideal, one because, well, what else can you, as a business, quickly do? You'd have a lot of customers in one spot exchanging, and I can live with that.
Also, compare this to 2003, with Universe 2003 Sunstreaker. Similar error, two of the same launchers. What did 3H do? Nothing, the fans themselves held gatherings in their own hotel rooms!
JelZe GoldRabbit wrote:Counterpunch wrote:JelZe GoldRabbit wrote:Counterpunch wrote:I'm really disappointed in everyone who does not think this is a problem or who is apologizing for the Club.
Seriously, this isn't a $10 Wal Mart purchase.
This is a $60 collector's toy. When you pay for that kind of merchandise, complaining when you get incorrect parts, no matter how small the issue, is completely justified.
A collector's figure it may be, but it is still made using the same facilities and same procedures as that $10 Walmart purchase, if one discounts the new heads and accessories. So expecting anything more high end out of it than a regular retail figure is a bit unrealistic, wouldn't you say? Especially since they're equally prone to errors.
No, I absolutely would not say.
I'd also add that at this price and in this market, the only answer that should be given to quality problems is, "We sincerely apologize. We will get that fixed immediately."
You should want better for yourself.
True, but with production (I'm assuming) completed, figures shipped and orders filled, not mention BotCon relatively around the corner, on short notice I can't really see a feasible solution other than producing more guns which takes time and money, especially if Hasbro doesn't want to cooperate this time.
I still say that stand idea they brought up is a decent, if not ideal, one because, well, what else can you, as a business, quickly do? You'd have a lot of customers in one spot exchanging, and I can live with that.
Also, compare this to 2003, with Universe 2003 Sunstreaker. Similar error, two of the same launchers. What did 3H do? Nothing, the fans themselves held gatherings in their own hotel rooms!
gothsaurus wrote:If anyone wants to get a jump on the trading at botcon, shoot me a PM. I have doubles pictured like the photo (the two in the back)...need one styled like the one in the front of the photo.
Of course this is if the other style exists. Can anyone confirm getting a correct left right set?
JelZe GoldRabbit wrote:Also, compare this to 2003, with Universe 2003 Sunstreaker. Similar error, two of the same launchers. What did 3H do? Nothing, the fans themselves held gatherings in their own hotel rooms!
Counterpunch wrote:JelZe GoldRabbit wrote:Counterpunch wrote:I'm really disappointed in everyone who does not think this is a problem or who is apologizing for the Club.
Seriously, this isn't a $10 Wal Mart purchase.
This is a $60 collector's toy. When you pay for that kind of merchandise, complaining when you get incorrect parts, no matter how small the issue, is completely justified.
A collector's figure it may be, but it is still made using the same facilities and same procedures as that $10 Walmart purchase, if one discounts the new heads and accessories. So expecting anything more high end out of it than a regular retail figure is a bit unrealistic, wouldn't you say? Especially since they're equally prone to errors.
No, I absolutely would not say.
I'd also add that at this price and in this market, the only answer that should be given to quality problems is, "We sincerely apologize. We will get that fixed immediately."
You should want better for yourself.
UltraMason wrote:.....Nice to meet you guys, I'm sure I've already made some enemies with this post, but anyone pissed off abouit it is probably working for hasbro anyway....lol
It's like the rush to be the most level-headed person in the room is getting in the way of the times when people should be annoyed.
Counterpunch wrote:FP sure does provide some F'd up head.
Counterpunch wrote:For what it's worth, on my SG Drift (which was missing both its guns), FunPub sent me replacements that were composed of a correct set.
So, there's that.
Everyone else is screwed though.
G1 Legacy wrote::This is two party fouls from these guys in as many weeks with poor P.R. responses. Who is running their P.R. departmant anyway???![]()
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DoubleOScorpio wrote:I've been lurking for a long time, but I had to comment on this. I did not buy SG Drift, but I am still appalled and infuriated at the response given by Pete. This makes me want to quit the club on principle. This is like dealing with the Post Office...they make you feel like it is your privilege to do business with them.
I expect to be treated with the proper respect of someone who is a paying customer. Responses such as this make me feel like FunPub is a mickey mouse operation that is in over its head. If this was the only thing that had happened in recent months, it'd be one thing. This, coupled with the bungled handling of the sale of these figures in the first place, and then the credit card fiasco, is just too much.
I know that Ryan said that he's talked to Hasbro about some of these issues, and I sincerely hope that they listen. I don't want to see Botcon go away, or lose the opportunity to expand my collection with great additions. However, I don't know much more of the blase attitude I can stand before I just say "enough" and look for other places to put my money.
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