Autobot032 wrote:Rated X wrote:I believe I read somewhere that the guns are not pictured or mentioned in the instructions.
It was stated in this thread. Problem is, that argument doesn't hold water. In fact, that's more against FunPub, than in it's favor. We'll get to that in a moment.
Rated X wrote:The guns (and the Blurr head) are not part of the Drift mold. They are a separate cast that was made to be used in conjunction with the Drift mold for a re-tooled Blurr.
That's going on the list of dumbest and laziest excuses. In fact, it doesn't even deserve that kind of consideration. I mean, really, are you taking this as a serious and justifiable response??
"Wheelie say, that excuse stupid today!"
Rated X wrote:So you gotta figure when Drift was assembled, the 2 small swords were properly placed in their sheaths before the figure was transformed into car mode for packing. So now you got a huge bag of 3000 guns that don’t need to be fit anywhere on the figure because the sheaths were designed to hold swords as far as these workers were trained.
*shakes head* O_O I'm just incredibly floored by this. I don't even know where to begin. I mean, WTF? That's one of the most ridiculous explanations.
I'm assuming you never worked in a factory where assembly was necessary? Well, I have. I can tell you that each part is coded and you're given an itemized list to follow. If that list is incomplete, it's management's fault, or the manufacturer's.
I can guarantee you those guns are labeled #L and #R. If you look close at your accessories that have doubles, or body panels, you'll see the code if you look close enough. So, let's go with your asinine explanation for a moment. Let's pretend they didn't know the guns were supposed to go with the figure... Once they did, they should've checked the guns to see which was coded which and made sure the figure received the correct set.
Rated X wrote:Or are you assuming that they were the same workers that assembled the Blurr run of figures ??? Maybe you think they were born knowing these “extra” parts had a purpose other than being held in the figures fists ???
You're assuming it was manufactured in a different factory. You're assuming it's different workers. No one thinks they were born knowing where the extra parts come in. This is where FunPub's order should've clarified what was needed and what wasn't. It was management's job to confirm the order and correct it where needed.
Rated X wrote:Ahhhhh but that’s management’s job right ??? What if it wasn’t the same supervisor that oversaw the Blurr run of figures ??? Maybe if somebody in the factory actually owned a generations Blurr figure, they would have discovered the issue before final packing. But you think owning the Blurr figure is irrelevant. You think everyone should just be born knowing that the guns were made to fit where the swords go.
BUT IT
*IS* MANAGEMENT'S JOB TO MAKE SURE IT'S RIGHT!!!! Your argument is one of the most ridiculous things I've read on the boards, and believe me, I've read stuff that would make your brain melt. Congratulations, you went above and beyond. Your post is ice melt for the brain. You're melting people's brain cells right now and we're all a few IQ points lower for having read it.
Rated X wrote:Like I said before, this is not a Blurr figure. This is a Drift figure, and the workers got everything “Drift” correct. The person who dropped the ball was whoever came up with the idea to throw in the extra guns as a bonus. They assumed the current factory workers had dealt with the Blurr variation of the mold before when obviously they hadn’t. You know what the say about assuming, right ???
I don't give a crap if it's a recolor called Bob the drunk, who comes with two beer bottle colored guns and he smells of liver death. It's SOMEONE'S job to get it RIGHT!
The designer is NOT at fault. Not. At. Fault.
Here's how it works, because you're obviously not getting it. AT ALL.
1.) A figure is needed and they pick a person or group to come up with one.
2.) That person or group does and what it's supposed to come with.
3.) An itemized list is made so they know what parts need to be produced and included.
4.) That list, along with the order is given to management at the factory. It's management's job to confirm the order is correct and FunPub is to say yes or no.
5.) It goes into production. The workers are given the list for production AND assembly so they know what they're putting together and what it's called.
6.) It's completed, boxed up and sent out for distribution.
Here's where the screw ups occurred:
3.) The itemized list either was incomplete or listed wrong. That would be FunPub's fault.
4.) The management did not confirm the order is correct or FunPub dropped the ball. That would be someone's fault.
5.) The workers are not at fault because they work off of the work order and if it's incorrect, it's the higher ups fault because they didn't confirm it and it's FunPub's fault for not getting it right.
You and FunPub want to use the instructions as an excuse? Big mistake. Plenty of Hasbro figures come with inaccurate instructions, such as missed steps, weapons or features not mentioned. Here's the thing though... the item still comes to you complete, 9 times out of 10. Hasbro will also try to replace it and make good on it. FunPub has done nothing to fix this problem. In fact, they're whining and weaseling their way out of it.
The instructions are merely a reprint with a different name. They should not be used as an itemized list at the time of construction. If they are, then the system is flawed and it DOES rest on someone's shoulders.
Rated X wrote:ASS-U-ME
Hence my motto: ""Assumption is the mother of all screw ups.""
Son, the only one screwing up right now is you. With all your assumptions and such. Not to mention, you're basically calling people asses. Shouldn't throw stones in glass houses, especially when you're standing under the biggest piece of glass, yourself.
Rated X wrote:Funpub dropped the ball. But all the evidence points to an honest human mistake. So I give Funpub a free pass. And you should too. This has nothing to do with the credit card issue. These figures were probably already on a boat to America before the TFCC website was even hacked.
Yep, they did drop the ball.
Yep, it's possible it's a human mistake.
Nope, they don't get a free pass.
Nope, we shouldn't give them one.
The credit card issue is mentioned so people can see their track record of monumental screw ups that they don't address or fix until the damage is done.
Their website wasn't hacked. Somewhere between their website and the processor, the financial damage was done. They covered it up, they hid it. It was exposed and they finally had to fess up.
Here's what you seem to be missing....
FunPub designs a figure and puts in an order to have it made. They should know what's in the order and what it's supposed to do and come with.
The factory does what it's ordered to do, or at the very least, didn't confirm what they were to do.
The figure is haphazardly produced and sent out to unsuspecting customers.
The customers are the victims here. They paid $60.00 for a figure that was supposed to be collector grade. The factory didn't build the figure to the specs they were supposed to. Through inaction when it comes to verification, it's their fault. FunPub didn't make sure the factory workers knew what the guns were for and did, they admitted this, that BIG mistake is on them.
If the factory is a problem, you don't rehire them.
If FunPub is the problem, then it needs to be restructured with people who DO know what they're doing.
When you buy a membership and their toys, you're expecting a certain level of quality and fulfilled promises when you make that purchase. When none of that comes through in the end, you have every right to be angry and demand a refund. It's illegal to offer an item in such a way and not provide it as promised, especially when you're expected to pay a premium. You're paying them to be professional and meet or exceed expectations. You're not receiving that. That, to me, is FRAUD.
Before anyone mentions Hasbro's screw ups... Remember, that's a $10-15.00 toy that can more easily be replaced and/or corrected. Hasbro has aimed those figures at kids. Kids don't give a crap about accuracy. FunPub aims their products at adult collectors who do care about accuracy. In fact, this kind of crap is why the laws made it so packaging mentions "Product may not be able to (insert here) as seen in photos without assistance" or that colors and sizes may vary, etc. FunPub doesn't have those disclaimers, thereby leaving them wide open for legitimate attacks.
If it's FunPub's fault, stop being a patron. Hit them where it hurts.
If it's the factory's fault, then it's FunPub's fault for rehiring them after their previous problems and screw ups.
I worked in a factory. It was hell. We worked our fingers to the bone to make sure everything was completed to the client's specs and requirements. If we screwed up, we were penalized big time and the factory had to eat the cost to correct it.
I don't think this is the factory's fault. I think this is FunPub's fault. They more or less admitted it. If that's not telling you something, then you're either wearing a blindfold or you're not comprehending what you're reading.
It's really as simple as this: They screwed up, they need to fix it. Bottom line.
