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Sid Burn wrote:anyone who attends botcon should boo Brain Savage when he makes his general announcements at the start of the con.
with all the cash he takes in, I am pretty sure he could have sprung for a site that properly protects his customers.
Seibertron wrote:Sid Burn wrote:anyone who attends botcon should boo Brain Savage when he makes his general announcements at the start of the con.
with all the cash he takes in, I am pretty sure he could have sprung for a site that properly protects his customers.
That's not what people should do. Two wrongs don't make a right. While I am advocating that they should discuss the situation with us in person and not sweep things under the wrong, people should not be acting like asses. They should be polite and courteous.
Seibertron wrote:In addition, all of our credit card info (past and present) as well as our personal account information, usernames, unprotected passwords, email addresses, street addresses, dates of birth (I believe that's one of the fields they collect), etc were all taken as well. IMO, this situation was far worse than what happened with TFsource, since all of our personal information went plus the "Transformers Collectors' Club" is advertised on every Hasbro Transformers package, which brings Hasbro into the mix instead of it just being an online retailer.
Can't wait for the identity theft reports to start coming in (that's sarcasm)! It's only a matter of time now. That will be far worse than fraudulent charges on credit cards.
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Date/Time 06-Mar-12 06:16 PM
Seibertron wrote:Well this is lovely ... the username (CeMa^TkH) for their "secure" database is currently exposed on their website. Hopefully they will change the username after this so that hackers don't have an edge on knowing the username for their SQL database.
Error can be publicly seen when you try to login, or if you directly go to https://www.transformersclub.com/members/index.cfmTransformersClub.com wrote:The web site you are accessing has experienced an unexpected error.
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Date/Time 06-Mar-12 06:16 PM
Autobot032 wrote:I agree that civility and patience should be exercised, here. However, if someone poses the question and they refuse to answer and/or get nasty about it, I think you should start with the booing and cause a scene. Embarrass them, force them to speak about it.
If it were any one of us, we'd be roasted on the spit if we screwed up like this.
Seibertron wrote:Well this is lovely ... the username (CeMa^TkH) for their "secure" database is currently exposed on their website. Hopefully they will change the username after this so that hackers don't have an edge on knowing the username for their SQL database.
Error can be publicly seen when you try to login, or if you directly go to https://www.transformersclub.com/members/index.cfmTransformersClub.com wrote:The web site you are accessing has experienced an unexpected error.
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Date/Time 06-Mar-12 06:16 PM
faustx wrote:Good catch on the additional security hole.
chuckdawg1999 wrote:Here's a thought that was brought up on What's on Joe Mind? tonight. Do we really want to take up 10 minutes at a Club or Hasbro panel talking about this when that would be 10 minutes less about figures and the brand? Do you want to be the person who causes this 10 minute loss, in a room where the majority don't care/weren't affected and are there for the toy info?
chuckdawg1999 wrote:Here's a thought that was brought up on What's on Joe Mind? tonight. Do we really want to take up 10 minutes at a Club or Hasbro panel talking about this when that would be 10 minutes less about figures and the brand? Do you want to be the person who causes this 10 minute loss, in a room where the majority don't care/weren't affected and are there for the toy info?
Seibertron wrote:chuckdawg1999 wrote:Here's a thought that was brought up on What's on Joe Mind? tonight. Do we really want to take up 10 minutes at a Club or Hasbro panel talking about this when that would be 10 minutes less about figures and the brand? Do you want to be the person who causes this 10 minute loss, in a room where the majority don't care/weren't affected and are there for the toy info?
Yes, this should be addressed.
I'm shocked to be reading your response. The majority of those people should care and most likely were affected, and if they don't they don't care or are unaware that they were affected, they should be respectful of those who were affected and need to have this addressed. Yes, I would be more than happy to be that fan so that those who were affected can have the fans minutes they deserve to have this addressed.
Anyone who's used a card with them over the past few years was affected on both the GI Joe and Transformers side of things. There should be ten minutes added on to both panels to discuss this. Instead of a 60 minute panel, it runs 70 minutes. Yes, this should be addressed, the fans should be apologized to in-person, and there should be a few minutes for air clearing. So the day runs until 5:10 instead of 5:00, or 2 minutes for five other panels is shaved off throughout the day, or something.
chuckdawg1999 wrote:For what it's worth it appears this has hit the TF side of things much harder than the Joe guys.
Autobot032 wrote:chuckdawg1999 wrote:For what it's worth it appears this has hit the TF side of things much harder than the Joe guys.
Well, now... Isn't that interesting? More and more, this sounds like an inside job.
chuckdawg1999 wrote:Seibertron wrote:chuckdawg1999 wrote:Here's a thought that was brought up on What's on Joe Mind? tonight. Do we really want to take up 10 minutes at a Club or Hasbro panel talking about this when that would be 10 minutes less about figures and the brand? Do you want to be the person who causes this 10 minute loss, in a room where the majority don't care/weren't affected and are there for the toy info?
Yes, this should be addressed.
I'm shocked to be reading your response. The majority of those people should care and most likely were affected, and if they don't they don't care or are unaware that they were affected, they should be respectful of those who were affected and need to have this addressed. Yes, I would be more than happy to be that fan so that those who were affected can have the fans minutes they deserve to have this addressed.
Anyone who's used a card with them over the past few years was affected on both the GI Joe and Transformers side of things. There should be ten minutes added on to both panels to discuss this. Instead of a 60 minute panel, it runs 70 minutes. Yes, this should be addressed, the fans should be apologized to in-person, and there should be a few minutes for air clearing. So the day runs until 5:10 instead of 5:00, or 2 minutes for five other panels is shaved off throughout the day, or something.
Sorry I shocked you, wasn't my intent but it was a good thought that was brought up. Correct me if I'm wrong but aren't the majority of people there walk ins and not members of the club? If not then my point is mute. Do you really think they'll add the extra 10 minutes to the overall run time? I personally don't as I'm sure these guys are a stickler for schedule. For what it's worth it appears this has hit the TF side of things much harder than the Joe guys.
faustx wrote:Seibertron wrote:Well this is lovely ... the username (CeMa^TkH) for their "secure" database is currently exposed on their website. Hopefully they will change the username after this so that hackers don't have an edge on knowing the username for their SQL database.
Error can be publicly seen when you try to login, or if you directly go to https://www.transformersclub.com/members/index.cfmTransformersClub.com wrote:The web site you are accessing has experienced an unexpected error.
Please contact the website administrator.
The following information is meant for the website developer for debugging purposes.
Error Occurred While Processing Request
Error Executing Database Query.
[Macromedia][SQLServer JDBC Driver][SQLServer]Login failed for user 'CeMa^TkH'.
Resources:
Enable Robust Exception Information to provide greater detail about the source of errors. In the Administrator, click Debugging & Logging > Debugging Settings, and select the Robust Exception Information option.
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Date/Time 06-Mar-12 06:16 PM
Ryan,
Good catch on the additional security hole.
As web vets and I think we both know that FunPub outsources all of their web work. The first problem is that that team is clearly incompetent. I'm sure they've been back pedaling from day 1 trying to avoid a law suit but the reality is that a real team would have shut the site down at the first sign of trouble, patched the hole, been open about the cause and moved on. The second is that there does not seem to be an internal staffer capable of assessing the situation accurately, ie a properly trained/educated "Web Manager" that understands the need for the aforementioned security handling process.
Overall, this has been a wildly irresponsible period of activity on one of the worst fan e-com sites on the web. Twice over the last five years I've offered to redo the site, or hook them up with someone equally skilled, and have never received so much as a courtesy call back. And so here we are.
Truly in 2012 there is no excuse for this nonsense. It's taken too long to take the e-com portions of the site down, and Hasbro's contribution is little more than an artful dodge.
Given how many weeks this has gone on for, and how many people this has caused hassles for as well as credit report risks I don't actually believe that boos are the wrong move in a public forum ASSUMING they have done no more at that time to alleviate the user pain.
My 2 cents,
J
Delicon wrote:Pete - Since you stopped by this thread, is there any chance of any of the above panel suggestions taking place?
Pete@BotCon wrote:Delicon wrote:Pete - Since you stopped by this thread, is there any chance of any of the above panel suggestions taking place?
We completely understand there may be some people that want to discuss this at BotCon. We will do our best to accommodate. Anyone with "personal" issues would most likely be talked to on the side i.e. if someone had a question about their OWN transaction. But I am sure we will be addressing the general issue. We have never, and in no way plan to, try and sweep this under any carpet.
One thing I have found recently is that small businesses are increasingly becoming a target of hackers. So this is an issue that should be discussed. This affects all of us. When I Tunes can get hacked that should worry everyone on the internet.
Personally, the one thing I have taken away from this is to NEVER use a debit card online. Anytime. Anywhere.
But, not trying to move away from the topic at hand, yes, absolutely, we will be talking about the security issues that directly affect us and our customers.
bvzxa wrote:
Well what you say is partly true. But using any card electronically is the norm.
Pete@BotCon wrote:I would suggest contacting us next time as we would have been happy to have passed this information along...
Seibertron wrote:Pete@BotCon wrote:I would suggest contacting us next time as we would have been happy to have passed this information along...
Thanks for the suggestion.
Pete@BotCon wrote:bvzxa wrote:
Well what you say is partly true. But using any card electronically is the norm.
I feel what I said was 100% true. Debit cards should never be used online. It is the best way to keep your banking account secure...
http://www.creditcards.com/credit-card- ... d-1271.php
Pete@BotCon wrote:Seibertron wrote:Pete@BotCon wrote:I would suggest contacting us next time as we would have been happy to have passed this information along...
Thanks for the suggestion.
Great. Just want to make sure you are giving your readers accurate information in regard to our practices...
Pete@BotCon wrote:bvzxa wrote:
Well what you say is partly true. But using any card electronically is the norm.
I feel what I said was 100% true. Debit cards should never be used online. It is the best way to keep your banking account secure...
http://www.creditcards.com/credit-card- ... d-1271.php
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