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Autobot032 wrote:Banjo-Tron wrote:Burn wrote:Because as far as the merchant is concerned, they're customers not criminals, giving out data like that will be a breach of their privacy.
Oh OK. I assumed that the bank was the one that obscured their details, not the merchant. Does that mean that their identities are protected if, say, the police wanted to see 'em?
No. With a warrant or a subpoena, PayPal has to release that information so an arrest may be made.
Burn wrote:Autobot032 wrote:Banjo-Tron wrote:Burn wrote:Because as far as the merchant is concerned, they're customers not criminals, giving out data like that will be a breach of their privacy.
Oh OK. I assumed that the bank was the one that obscured their details, not the merchant. Does that mean that their identities are protected if, say, the police wanted to see 'em?
No. With a warrant or a subpoena, PayPal has to release that information so an arrest may be made.
Which then brings back the issue of who gets the police involved?
In this particular instance I think the police could easily get involved, there are a number of people affected, they have a source of where the information was gathered from, an investigation could and should be launched.
Perhaps some of you affected members could approach your local police and explain the situation to them? They may be able to point you in a direction where a number of you can give the necessary info to help get things rolling.
Sid Burn wrote:TFCC is giving out refunds on their memberships based on the remaining time on your membership
Banjo-Tron wrote:Sid Burn wrote:TFCC is giving out refunds on their memberships based on the remaining time on your membership
If we did this, would it forefeit our right to receive Runamuck? I suppose we could do it just after Runabout is shipped. I guess that would hurt FunPub some. I'm still surprised that Hasbro hasn't waded in on this debacle.
Banjo-Tron wrote:Sid Burn wrote:TFCC is giving out refunds on their memberships based on the remaining time on your membership
If we did this, would it forefeit our right to receive Runamuck? I suppose we could do it just after Runabout is shipped. I guess that would hurt FunPub some. I'm still surprised that Hasbro hasn't waded in on this debacle.
chuckdawg1999 wrote:I'm sticking with the club for the time being; I want Runamuck and hope to get Runabout at some point. (I really wanted Drift at first but only if he comes with the right guns)
Sid Burn wrote:chuckdawg1999 wrote:I'm sticking with the club for the time being; I want Runamuck and hope to get Runabout at some point. (I really wanted Drift at first but only if he comes with the right guns)
this is why FUNPUB probably wont do that much to improve in the future, these exclusives have gone from being a nice addition to a collection, to being necessary to complete the G3 lineup.
TFCC has collectors by the balls with this approach.
(not flaming, I used to be a collector like this)
Hasbro wrote:To the G.I. Joe and Transformers fan communities and Fun Publications customers,
Thank you for bringing your concern to our attention and for giving Hasbro the opportunity to respond to a matter that impacts its G.I. Joe and Transformers brands. Please know we take all consumer concerns very seriously and are in regular contact with Fun Publications (our licensee) about the possibility of a breach in security to their online purchasing system for the G.I. Joe and Transformers Collectors' Clubs. Fun Publications is also taking this matter very seriously and is diligently working at identifying any problems, the number of customers affected and ways to ensure it does not happen to any more customers. Hasbro wants consumers to have a positive experience at all touch points for its brands, including transactions with its licensees. As such, we are confident that Fun Publications has detailed instructions and pertinent information available for those consumers who believe they may have been targeted by credit theft via their portals.
Based on our extensive conversations with the Fun Publications team Hasbro wants to convey the following to the fan communities:
Fun Publications has assured us that they are taking necessary measures to curb additional issues, and they are working with third party experts to identify the problem. They anticipate knowing and communicating the cause of the breach as soon as possible to those affected.
-- They believe that the number of customers affected is low relative to the volume of sales transactions made.
-- However, if you believe fraudulent charges have been made to your credit card after making a purchase with any portals for the G.I. Joe or Transformers Collectors' Clubs, we urge you to contact Fun Publications immediately and provide them with the information requested at <https://www.transformersclub.com/tccccinfo.cfm> or <http://gijoeclub.com/ccinfo.cfm> by using the "Contact Us" link at the bottom of these pages.
-- Fun Publications can also be reached at the following number for additional consumer affairs inquiries relating to the G.I. Joe and Transformers Collectors' Clubs at (817) 448-9863 during regular business hours.
-- As more information becomes available, they will be contacting all affected customers who have notified them about the issue.
Thank you again to all of the fans of our Transformers and G.I. Joe brands for their continued support and for the opportunity to respond to this matter.
Sincerely,
Joe Moscone
on behalf of Hasbro, Inc.
Hasbro wrote:-- They believe that the number of customers affected is low relative to the volume of sales transactions made.
Delicon wrote:I applaud Hasbro for making a public statement on this matter, although the line below is pretty appalling to me.Hasbro wrote:-- They believe that the number of customers affected is low relative to the volume of sales transactions made.
If you're talking about the last year, then maybe but since February...YIKES.
RiddlerJ wrote:I demand free toys!
Rated X wrote:As much as I love bashing Hasbro, Im gonna side with them on this issue. Even Alcatraz security was breached at one point. Pointing fingers is not important anymore. What is more important is making sure it never happens again. And also to reimburse those who were affected. Maybe a free years membership would be appropiate. It's not like every time somebody hacks a gas pump or ATM do you get an official company statement. Life goes on...
Hasbro wrote:-- They believe that the number of customers affected is low relative to the volume of sales transactions made.
tigertracks 24 wrote:Rated X wrote:As much as I love bashing Hasbro, Im gonna side with them on this issue. Even Alcatraz security was breached at one point. Pointing fingers is not important anymore. What is more important is making sure it never happens again. And also to reimburse those who were affected. Maybe a free years membership would be appropiate. It's not like every time somebody hacks a gas pump or ATM do you get an official company statement. Life goes on...
So SONY was not issuing all kinds of warnings and public statements when they got jacked? I think they were.
One years membership $40, credit card fraud charges $4000. Hmmm... Not that most cc companies won't remove the charges if you can prove that it is fraud. If they won't you should get a new card.
Moving on for some after this is easy. For others whose finances are a but more crunched...not so much.
Kibble wrote:I think the Club should give their customers the same thing TFsource did after their multiple fiascoes...
tigertracks 24 wrote:Rated X wrote:As much as I love bashing Hasbro, Im gonna side with them on this issue. Even Alcatraz security was breached at one point. Pointing fingers is not important anymore. What is more important is making sure it never happens again. And also to reimburse those who were affected. Maybe a free years membership would be appropiate. It's not like every time somebody hacks a gas pump or ATM do you get an official company statement. Life goes on...
So SONY was not issuing all kinds of warnings and public statements when they got jacked? I think they were.
One years membership $40, credit card fraud charges $4000. Hmmm... Not that most cc companies won't remove the charges if you can prove that it is fraud. If they won't you should get a new card.
Moving on for some after this is easy. For others whose finances are a but more crunched...not so much.
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