Pete@BotCon wrote:Counterpunch wrote:I see that everyone has been very concerned and upset over the whole ordeal.
I just want to tell everyone...I just want to make it clear...
My order went through. We're cool.
It's all good.
No need to get upset on my account.
(nah, seriously, it did go through and then I walked away from the whole thing to find out that the credit card site went into meltdown mode? Bullshit. If it's not one thing it's another.
There are a variety of solutions to avoiding this kind of PR, this very bad PR...
You should **** know better FP. Plain and simple, even if it isn't a problem on your site of the transaction. You should know better. Shameful.)
I am not sure how we should have known that a company we have been dealing with for years, and have never had a real issue with, would have run in to this problem. Every order that I know of before yesterday had been processed normally and efficiently...
I know it is easy to pile on with the scathing comments, but it really boils down to this. The Club had grown by leaps and bounds over the last couple years. The amount of traffic we saw yesterday was the most we have even seen in a 10 minute window. We had no reason to think something would go awry as BotCon traffic was pretty intense for the first hour as well and everything went smoothly... While our server handled all the traffic just fine both times, the CC company ran in to an issue, though as was noted earlier, this was the most we have ever seen in such a short time span.
We were on the phone immediately with the CC company and intensely conveyed our concerns and our displeasure on both our parts and the parts of our members.
We are working as absolutely as fast as we can to make sure this is remedied and these toys are put back up for members to order as the last thing we want are any issues in ordering these great figures.
I realize you're working to remedy the situation that's good.
But really, real talk here...
Every year. Every year there is some kind of issue related to orders, pre-orders, and demand. Whether it's club toys or Botcon, you guys are always playing catch up. There's always a problem.
You can't say that the demand was unexpected. You really can not do this when you hype a figure across various media sites for weeks.
You follow it up by pulling the old concert trick of making the people wait for hours and hours before the band appears on stage so that they are whipped into a frenzy of excitement when the event actually begins.
You put orders up late in the day so that there was no real opportunity to fix the problem or allow a roll out of orders across time zones as people woke up.
You are following up on a year where the club exclusive sold out in a day. That followed up on a year where the club exclusive figure was flat out under-produced.
I repeat myself, with all due respect...You should know better.
The e-commerce that the Club relies upon is lousy. Sorry, I am not trying to be a hater, I buy all your stuff year in and year out. I buy toys from various countries, some of which have more hype around them and competition for them than any TF exclusive does. Your practices are the worst.
This is your consumer base telling you something not out of rage or frustration, but as a purely factual issue.
Why can the club not take pre-orders prior to production so that this stuff is never a problem again? Even if the logistics require something extra on your end, wouldn't that be better than the current situation?
Right now, the only rational explanation I can come up with is that somehow, FunPub views this clamor as a positive reaction to its product. Crashed sites, issues with an over-load of orders, and 15 pages of frustration here (not even factoring in Twitter, FB, and TFW) is not a positive response. I would rather see you all grasp this dragon by the throat and be heroes.
I know...I know that the CC company is "at fault" here, but the situation is one created by a lack of preparation in other realms.
