RocketG35 wrote:I just called TRU customer service. The rep was really helpful and apologetic. She at first did not know why I received those conflicting emails, as it does show that it is "in stock". She thought it was because I ordered 2 of them, so only 1 was in stock. But then later said that's not the case after digging further into the computer database. She went on to say that their inventory has been experiencing major issues and showing lots of errors (maybe because of the hurricane since distribution center is in New Jersey) - but this should be fixed by tomorrow.
She did say that there are more coming in...it took a while for her to find it, but she said a shipment was arriving by Wednesday, November 14th and not to worry. This is a bit odd as she also told me that they receive shipments every Friday...which would mean it is either arriving on Friday, November 9th or November 16th. Maybe it is arriving on November 9th and shipping out on November 14th?!
Lastly, I asked if it did not arrive by November 23rd, can I make sure my order is not canceled. She said "yes, just call by November 22nd, and tell them not to cancel it."
So, my hope is that by November 15th or so, we'll all get an email saying that our orders are really shipping this time...
Bubbah wrote:Some people are getting shipping confirmations (with tracking info) tonight, so I'm assuming the "delay" was a mistake and that all of these will be shipped in the next few days. (it may take more than just 1 day to box and ship each order) so I recommend patience
Bubbah wrote:Some people are getting shipping confirmations (with tracking info) tonight, so I'm assuming the "delay" was a mistake and that all of these will be shipped in the next few days. (it may take more than just 1 day to box and ship each order) so I recommend patience
Autobot032 wrote:I hope they learn from this lesson.
Rhinox23 wrote:Autobot032 wrote:I hope they learn from this lesson.
That's a good point. It seems like we're going to see one MP TRU exclusive release around this same time each year. Let's hope they fix this so we don't have to go through this maddening process again!
Bubbah wrote:Oh I know, a lot of people have been patient ... But I've also seen a lot of people ready to go off the deep end haha. Believe me, I know it's been extremely frustrating, I've also got a preorder that I'm sitting on so I've been a little nervous as well. But now that we've gotten notification of them being in stock, it should be a positive thing. I'm sure it'll take a couple days to pack and ship all the preorders, especially considering aren't these shipping from the East Coast, like NJ if I remember? They did just get slammed with a minor storm so that might cause a little delay as well. Look, I know frustration is high, but we've all come this far, a few more days won't kill us
And I'm not saying everyone is over reacting, but honestly, some people really are. TRU did mess up, and communication/customer service knowledge was horrible, but in the end, I've got no doubt all the preorders will be filled for the price promised.
Autobot032 wrote:Bubbah wrote:Oh I know, a lot of people have been patient ... But I've also seen a lot of people ready to go off the deep end haha. Believe me, I know it's been extremely frustrating, I've also got a preorder that I'm sitting on so I've been a little nervous as well. But now that we've gotten notification of them being in stock, it should be a positive thing. I'm sure it'll take a couple days to pack and ship all the preorders, especially considering aren't these shipping from the East Coast, like NJ if I remember? They did just get slammed with a minor storm so that might cause a little delay as well. Look, I know frustration is high, but we've all come this far, a few more days won't kill us
And I'm not saying everyone is over reacting, but honestly, some people really are. TRU did mess up, and communication/customer service knowledge was horrible, but in the end, I've got no doubt all the preorders will be filled for the price promised.
If they really are coming from NJ, that explains some of what's going on now, but... this was a fiasco long before Superstorm Sandy caused such devastation. Not to mention, they have centers all over the country handling their orders. When I ordered HFTD Starscream from them, it came from Columbus, I believe. My prior order came from PA or Indiana, if I remember correctly. (It's been a long while, actually...)
Point is...allowing them to use NJ as an excuse for this royal !@#$ up is bad form. And I don't know if they will fulfill the orders, but they should. They made promises, they kept people waiting. Don't offer something if you can't follow through. It's one thing to have a raincheck situation, which can happen to any retailer, but that's when the items are actually in stock and just flat out sell out. This item never even came in stock, and they've already oversold it. That's...ridiculous.
I just have to wonder how people in the business of selling toys can't actually sell toys. I'm dumbfounded.
Erailea wrote:this is annoying. It's "in stock" and for sale on their website but I still haven't received shipping confirmation on my pre-order.
Customer service was nice, but useless. All they could say is the item was in their warehouse but they have no idea what's going on with my order or their website beyond that D;
fordprefect294 wrote:Erailea wrote:this is annoying. It's "in stock" and for sale on their website but I still haven't received shipping confirmation on my pre-order.
Customer service was nice, but useless. All they could say is the item was in their warehouse but they have no idea what's going on with my order or their website beyond that D;
That's a good point. If they're delayed on being able to fulfill preorders, why the F are they listing in as 'In Stock' for new purchases?
SLUGSLINGER81 wrote:I also asked, as the delayed email mentioned that if we do not receive the item by the 23rd it will be cancelled and another member was told that if they called by the 22nd that they could request the item not be cancelled, well the manager told me that it is computerized and the system will cancel them automatically and unfortunately CS could not override
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