The Energon Pub

[njb902]

Then are they giving people refunds? They must be doing SOMETHING to address this and make it right. If not, that's pretty sh*tty customer service.

For the shoulders it seems the problem either isn't severe enough, or they consider the problem to hard to fix. The problems aren't limited to the shoulders, some Hoists and Electros have the inside of the chest misassembled as well, but FunPub has posted a fix for that on Twitter. Only required the removal of three screws
As for the shoulders, Convotron has posted a video on how to remove the capped pins that hold the shoulders together, and is the main obstacle for the fix. Pretty advanced stuff.

That's fine and dandy, but can't expect people to be happy with it. I don't think it's too much to expect a business to deliver on it's obligations.

True, but there's no such thing as a business with a perfect track record, 100% positive feedback. How should FunPub have handled BotCon Hoist, if:

1) There are no replacements
2) Ordering a complete new run is not an option
3) All sales are final

What if it actually can't? Go storm their PR offices?

No there is a easier solution. I'm just going to not buy anymore of their products, and be very vocal to hasbro with my displeasure with their continued partnership.

[GuyIncognito]

How should FunPub have handled BotCon Hoist, if:

1) There are no replacements
2) Ordering a complete new run is not an option
3) All sales are final

Make SOME sort of effort to make it up to their customers, such as:

offer at least a partial refund
give them store credit for the TFCC store
give them a free year of membership in the club
give them a free TFSS figure

do something, ANYTHING, other than throw up their hands and say "Not our fault, nothing we can do about it! Deal with it!"

[Jelze Bunnycat]

How should FunPub have handled BotCon Hoist, if:

1) There are no replacements
2) Ordering a complete new run is not an option
3) All sales are final

Make SOME sort of effort to make it up to their customers, such as:

offer at least a partial refund
give them store credit for the TFCC store
give them a free year of membership in the club
give them a free TFSS figure

do something, ANYTHING, other than throw up their hands and say "Not our fault, nothing we can do about it! Deal with it!"

For the whole credit card info debacle, I'd buy that. For an entire run of misassembled figures that hardly have inhibited function (if anything the articulation is a bit awkward), not so much. I already found the acknowledgement of the chest issue and the posted fix pretty big of them.

Back to the whole Souvenir mix-up, has the store been contacted and have they offered workable solutions yet? Good or not, such a mix-up can easily be cleared by even the simplest of companies: send the correct item free of charge, and either have you keep the originally sent item or send it back with optionally them paying for postage. Nothing to it.