The Energon Pub

[ubertenorman]

Hey, I just picked up the Fury of Bonecrusher set on clearance today. HOWEVER, one of the new weapons with Ironhide is missing the little balljoint/clip piece that allows you to clip it to things! Since the clip weapons was a major buying point, I am unhappy.

Did anyone else have this problem? I'm wondering if I should exchange the set or not--if it's a line-wide problem, I'll just deal with it.

Plus I discovered the problem AFTER I unpackaged everything. It'd take an hour to get it back in the box.

[ubertenorman]

Also I got it at Walmart so I'm not sure if their customer service will even accept it.

[funklizard]

If you point out how it's defective they should take it back. Go ahead and do it while they still have another one on hand for exchange. Otherwise, you may have to live with it and scour eBay for a replacement part. (Or take a store credit, which they'd probably offer you.)

[Kibble]

You could probably take a dump in the box and return it for a refund at Walmart... As to the issue itself, sounds like a classic case of QC. Bring it back and get a new one and it'll be fine. You shouldn't even need to pretty it up. Just gather it all up, bring it back, and tell them you want to exchange it because it was missing a part.

[ubertenorman]

Ah. I wasn't sure how retailers deal with this. I've only returned MIB figures before. Thanks.

Well, I'm off to exchange. Here's hoping

EDIT: Wow, that was much easier than I expected. All fixed

[TulioDude]

Try trading for another one.

EDIT:I think everthing has been said.