by craggy » Tue Jul 12, 2011 4:23 pm
haven't had a lot of problems with them. for most stuff they seem a little bit more affordable than Toyzandgamez (although those guys did me a good deal on Skullgrin at Kapow Comic-con, where, ironically Kapow Toys was absent).
their site isn't the best. the DOTM links thing got me, because there were a few different sections, some of which had nothing in them. I wasn't terribly worried about it at the time I'd gone to look and figured it out whilst random browsing sometime after. There's other programming issues which I can't imagine can be that difficult to sort, but I let slide as, yes there isn't a whole lot of other options and yes, also, I can't actually point to a fault and say "this is how to fix this!".
I've posted here before about my dissatisfaction with their pre-order policy, as I'm a grumpy sort who likes to pay for my stuff when I get it, not 4months before, but I've been advised that is an issue with holding credit card details on file. I wasn't aware that paypal gave your credit card details to the people you are paying, but whatever. It's also a bit pants that you can't add stuff to orders that haven't shipped. HA Basics Whirl was sold-out for pre-order, but I got in in time to snag his wavemate Tailpipe, only to see them both come in stock with plenty of Whirls available.
I can't blame them for selling out of Bee, G2 Prime or the clear Prime/Rodimus Classics 2 packs when the add-ons for each became announced, that's just supply and demand, and a bit annoying. :p They've also been pretty good when I have had problems with orders. Cyclonus that I got had an assembly error, with 2 right hands. They offered to swap it, or refund me a few pounds. I soon realised that the one I had was actually better, as despite a goody left hand, he was now ambidextrous, when normally he just has a closed left fist. They missed my iGear Kup head from a bit order recently, but sent it out after a quick reply to my email with no fuss.
So...basically, I dunno. Sounds like you've had a bad deal with them. I've had no problems with them when I've been dealing with them personally, just think their website needs more work and see where they could improve some things.
assembling a Neo-G1/TF:TM cast. Please PM if you have (or know of) the following at a reasonable price: Classics or Henkei Astrotrain, Sunstreaker, Sideswipe, or 3rd Party iGear Ratchet and Ironhide.
Also looking for Universe Repugnus and Overbite, Frostbite and Longhorn and any Webdiver toys.
ya not kidden. 
i give up a while back and use toyzandgamez when needed.
it worked fine the first time and ive tryed over and over again since and no joy 
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