God Sunstreaker wrote:AcademyofDrX wrote:God Sunstreaker wrote:TF-fan kev777 wrote:God Sunstreaker wrote:I pre-ordered the kingdom deluxe wave 4 grouping on BBTS yesterday when it was listed with Pipes and Slammer. Today they changed the listing and instead of Pipes and Slammer there are secret characters listed in the place of Pipes and Slammer.
I attempted to find out what was going on. Despite the fact that Pipes and Slammer were a part of my order yesterday, BBTS won't confirm that today. Although apparently it's ok if cancel my order.
I'm pretty sure BBTS just jumped the gun using the original wave 4 case breakdown instead of the revised one that is actually being delivered. Pipes and Slammer were moved to wave 5 and replaced with Paleotrex and Tracks re-issues in wave 4. I'd cancel now.
That's an interesting point and while I can empathize with mistakes my point is different.
It's a question of moral and legal ethics. Is it morally ok or even legally ok to change someone's order? BBTS and I entered into an agreement. I pose that changing that agreement is ethically wrong and charging me for something I didn't agree to purchase is legally wrong. I also pose that ignoring their mistake and having the customer take action to correct the mistake is unethical.
Now I don't doubt that someone on Hasbro's payroll messed up it seems to me there were mistakes all around.
I'm sorry, there's nothing immoral or illegal going on here. It would have been good customer service for BBTS to notify you proactively, but that they didn't is not a moral failing and certainly doesn't qualify for any legal remedy.
I apologize that you're not getting the toy you wanted when you wanted it that everyone knew was listed an error, but if you're looking for a professional to help you with it, I would recommend a therapist before an ethicist or lawyer.
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Questions:
1. For what reason is a seller's position to change an products order after it's placed morally ok?
2. How is it legally ok to charge someone for what they didn't agree to?
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I will entertain another post by you but please stick to addressing the questions posed above and numbered 1 and 2.
1. The listing of case contents was a mistake. As noted elsewhere in this thread, other retailers like Entertainment Earth had the correct case contents. I don't know how the listing went up in error, or why the information was wrong, but I am assuming this was a good faith attempt to open up sales on the new case. I have no reason to suspect this was an attempt to mislead customers. Mistakes happen, they are not an ethical failing in itself. They corrected the listing very quickly.
2. First, it's important to note that you had not been charged in this scenario. BBTS likely applied a temporary hold to your form of payment as a pre-authorization, but that is not an actual payment. BBTS does not collect payment until the item ships. You were not harmed in this case because you were able to cancel the order.
You may not find that convincing, so here's a more robust response. BBTS's Terms and Conditions lay out the explicit legal defense for this scenario.
https://www.bigbadtoystore.com/Help/TermsConditions"PRODUCT DESCRIPTIONS
BigBadToyStore attempts to be as accurate as possible. However, BigBadToyStore does not warrant that product descriptions or other content of any BigBadToyStore Service is accurate, complete, reliable, current, or error-free. If a product offered by BigBadToyStore is not as described, your sole remedy is to return it in unused condition."
"PRODUCT PRICING
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, BigBadToyStore shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. If your credit card has already been charged for the purchase and your order is canceled, your payment method will be refunded in the amount of the charge."
This is an assumption, but it's plausible that the case contents listing was provided by their supplier. I don't have insider information to support this, but it's a reasonable conclusion since their listing matched the rumored contents when these items were first revealed months ago.
There is a common belief among certain naive consumers that a retail purchase is some kind of oath bound in blood that cannot be modified under any circumstances. Yesterday, a website glitch caused a wide range of Target products worth up to hundreds of dollars to be listed for $14.99. Target generally did not honor transactions made during that period. While false advertising laws can sometimes compel a company to honor a listed price, the intended purpose of these guidelines is to prohibit certain forms of deception, not to punish retailers for good faith mistakes. There is no universal rule that mandates a retailer delivers what was listed, certainly not that would override BBTS's own disclaimers.
If you are a literal child, then I apologize for being so snarky. Welcome to the internet, please make better posts.
Otherwise, I genuinely encourage you to consider changing your perspective on adversity. Sometimes things happen that we don't like. Sometimes this is a result of intended harm, but often it's just life. Trying to contextualize a simple website error as a legal or ethical violation against you is not a very healthy response. This isn't from some insider perspective, it's as someone who tries to enjoy life to a reasonable extent.
If this is all a bad faith attempt at silly debate, well, have fun with that.
