TFC Toys responds to Heavylabor's flaws

Mine is still sitting in my POL. While they seem to be having minor QC issues, TFC looks like they are handling it rather well.

I'm sure they couldn't account for ALL things that might go wrong with the figure....

Sodan-1 wrote:I continue to be highly impressed with TFC Toys and their dedication to this project. You may not like the price. You may not like the look of them. But you really should give TFC respect for how they're handling such an ambitious piece.

Indeed. If the same were to ever happen with a Hasbro figure, they'd simply just shrug their collective shoulders.

Well, at least they care enough to give out replacement parts. But on the other hand ... for $100 you'd think they could do better QC. Seriously, guys didn't this come up at the prototype stage?

Still compare this to some of HasTak's MPs and I gotta say TFC treats you better.

Yeah it is good to hear that TFC is looking to correct the problems and do right by the customers/fans. BUT, it is some what discouraging that for something that cost so f*cking much for those that bought the current available figs that QC should have been assured and a top priority. I hope MakeToys is taking some good notes...'nuff said!

This is one of the reasons i was against 3rd party stuff .I not going to bad mouth them again (i leaned my lesson ) ,but really if you are paying the high cost ,you should get better quality than ones from Hasbro .Now i am hearing Heavy Labor also looks bad in Dumb Truck mode (you can see his arms ?? ) not a big deal to me ,but i don't own him ,you guys do .But buyer beware .At least Hasbro is a company that, maybe not perfect ,but if you have a problem they try there best ,and does not close shop if the cost of repairs/replacements gets to high .

Autobot032 wrote:Oh and one thing in Hasbro's favor... Yeah, they don't care about stuff like this, but at least you can find a replacement to make fixes with. Not too many shops are willing to replace a $100.00 figure for one stripped gear or things like that. BBTS is the exception to the norm. Give it time, they'll stop that too.

True, it's easy to find a replacement for the majority of Hasbro figures, but why would you pay twice for the same figure just to get replacement parts? And in the case of MP-09, that's not a cheap thing to do. Why not just exchange it? It shouldn't matter how much a figure costs: if it's faulty then it's faulty. Surely they're obliged to exchange it.

As far as I can tell, the replacement Exgraver digger is the same as the original and I've had no problems with either. Agree with them or not, TFC Toys seemed to suggest broken digger arms were a result of improper use by the customer. Despite this, they provided replacement diggers to all of us faeces flinging, knuckle dragging apes for no extra cost and without the hassle of returning the original.

As for what happens if there's a problem with the sixth and final figure: when TFC announced Heavy Labor would come with a replacement digger, they also said that anyone not intending to get that figure could contact them directly requesting the new digger.

I can't hold it against them that the figures have issues as mistakes happen, but regarding how they're handling them, I simply couldn't expect more.