Fortress_Maximus wrote:
So here are some questions: 1) Whom does Crave help first if there is a dispute? E.g. If the seller gets payment, ships w/delivery confirmation but no insurance at buyers choice, then the buyer claims package was damaged and demands a refund?
2) What recourse do sellers have dealing with deadbeat buyers? Will Crave blacklist them? Fine them? Nothing? Please elaborate.
Certain there are plenty more questions out there. Looking forward to your prompt reply. Cheers!
QUESTION 1: What is the PRECISE AMOUNT OF DAYS for the "REVIEW PERIOD"?
QUESTION 2: What is your company doing to prevent abuse of the "refund policy?
QUESTION 3: Case of "Lost in the mail / postal service did record it was mailed, but did not arrive" this results in "Seller does not get sale proceeds. The seller's recourse is with the carrier." Please clarify this recourse.
If the buyer refused to get insurance and the product arrives damage (despite good packaging by the seller), HOW is it the fault of the seller?
QUESTION 4: (Follow up to the one above) So then why is the seller penalized with no sale proceeds? This is what paypal does and it has credited back to some abusive buyers. This does NOT make sense. Please clarify.
Fortress_Maximus wrote:
QUESTION 1: So just to confirm the buyer has TWO BUSINESS DAYS after confirmed receipt of the package to "review"? Then isn't it true sellers can expect to get paid on average in 12 to 14 DAYS after the transaction is closed. Example, item is sold on 1/1/11, buyer has two days to pay, by 1/3/11. Seller has two days after to ship w/delivery confirmation & insurance, by 1/5/11. Assume average USPS delivery is five days, by 1/11/11. Buyer has two business days after the date of confirmed delivery to inform of problems, by 1/13/11. Then Crave transfers payment to the seller the day after that by 1/14/11. Even assuming the earliest time delivery of three days by USPS, the earliest sellers get paid if 1/12/11. Frankly, as sellers this is still a LONG time to wait for the payment! Something in this process needs to be streamlined for efficiency.
Fortress_Maximus wrote: If Crave is SERIOUS in enforcing a NO DEADBEATS/SCAMMERS POLICY, b/c buyers are required to pay, then CHARGE the buyer's credit card the FULL amount owed w/shipping & Crave transaction fee. Of course then sellers would still be responsible for shipping product out per terms or face fines too.
Fortress_Maximus wrote:Second prong, the seller should be compensated for their lost sale and time. Do you appreciate your time being wasted? No? Then when as a responsible buyer/seller you wouldn't do that to someone else, correct? Also we've experienced and heard so many times when one buyer places an item on hold, so the seller places it aside and turns away another potential buyer. Frankly by going w/the first buyer who may turn out to be a irresponsible deadbeat, the seller LOST A SALE with the second buyer. Now the actual fine amount could be a percentage of the final price the item would've sold for deposited into the sellers credit card account. Or the seller can elect for Crave crediting to them for future Crave postings. Thoughts?
Fortress_Maximus wrote:QUESTION 3: Essentially Crave is REQUIRING not only delivery confirmation but also insurance, correct? Now how will this be enforced if the buyer refuses to pay for insurance? Are sellers forced then to pay out of pocket to protect themselves? This does NOT sound reasonable.
Fortress_Maximus wrote:QUESTION 4: It is definitely not reasonable to hold the seller accountable when the carrier is late or damages the package. Once a seller transfers the package into the carriers possession (assuming delivery confirmation & insurance), it is literally out of their hands. So bottom line, why is the sellers funds HELD under these situations? Kindly clarify.
This brings up a good side issue, what is Craves' policy on international buyers or sellers regarding shipping?
QUESTION 5: What are the precise amounts Crave can charge under FEES? Referring to, "We reserve the right to charge or credit Members' accounts and credit cards on file, according to our Transactions Policy, at our discretion, depending on the policy dictated settlement" Is there a chart detailing limits? If not, please create one and post it soon. Buyers/Sellers definitely need details since fee description is too general and does not specify limits on the amount that Crave can charge in case of disputes. This is most unsettling since it is far too open to interpretation and potential disputes/abuse. Please clarify with specifics. Thank you.
QUESTION 6: Many people do not use or even like social media sites like Facebook. We do not use and will not use facebook, far too many privacy violations. So can sellers like us who do not use facebook still sell on Crave?
Red Convoy wrote:We understand the points you are making about protecting sellers. We are a small harding-working team getting this marketplace off the ground and working on as many improvements as possible, so your support while we continue to build out the service is very helpful.
Red Convoy wrote:Currently we are supporting sales in the U.S. with plans to support international in the future.
What sorts of features will you be rolling out in the next month or so? I think all of us would love to know so that we can plan our use of Crave accordingly.
Living in Canada, this question is the most pertinent to me. Any idea when international buying and selling will be ready?
We're actually looking for buyers & sellers in Canada who want to do some test sales and help us make sure the delivery tracking with flat rate shipping works between US and CA. Do you have time for a phone call to share your experiences selling or buying between US and CA?
Fortress_Maximus wrote:SO SAD!
CRAVE is closing. Just in case everyone did not know already. Just barely made it over a year and now DEAD. Oh wells.
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