Autobot032 wrote:Oh and one thing in Hasbro's favor... Yeah, they don't care about stuff like this, but at least you can find a replacement to make fixes with. Not too many shops are willing to replace a $100.00 figure for one stripped gear or things like that. BBTS is the exception to the norm. Give it time, they'll stop that too.
True, it's easy to find a replacement for the majority of Hasbro figures, but why would you pay twice for the same figure just to get replacement parts? And in the case of MP-09, that's not a cheap thing to do. Why not just exchange it? It shouldn't matter how much a figure costs: if it's faulty then it's faulty. Surely they're obliged to exchange it.
As far as I can tell, the replacement Exgraver digger is the same as the original and I've had no problems with either. Agree with them or not, TFC Toys seemed to suggest broken digger arms were a result of improper use by the customer.
Despite this, they provided replacement diggers to all of us faeces flinging, knuckle dragging apes for no extra cost and without the hassle of returning the original.
As for what happens if there's a problem with the sixth and final figure: when TFC announced Heavy Labor would come with a replacement digger, they also said that anyone not intending to get that figure could contact them directly requesting the new digger.
I can't hold it against them that the figures have issues as mistakes happen, but regarding how they're handling them, I simply couldn't expect more.
