--B-- wrote:I don't have the re-issue, but if you are talking about the one that was at Toys R Us, I at least looked one over pretty heavily while picking one up for a fellow collector, and NONE of the ones I looked at had anything remotely like that. The dirt/chrome issues you described have me thinking return/repack that got sent to you by accident. Hopefully you can get the right one!
JetfireUK wrote:I can only give one point and that's using my TFC Perceptor. Perceptor doesn't come with a sticker sheet so that's one thing off the list.
As for the other points you mention it seems that you may have an opened and returned miniature so you're well in your statutory rights to obtain either a replacement or a refund.
Hi,
I've received today my order and although it was very well packed I have complains that left me truely disapointed. The box wasn't sealed, it was already opened and I suspect this is a used product because not only did it come opened (the tape-adesive was cut in the upper part of the box), but it also was missing the rub sign it should have in its left leg. I checked videos online of people reviewing this reissue and was able to confirm that the rub sign is indeed missing, someone removed it. At least I hope this isn't a KO boxed in the original packaging, it doesn't look like one. There are also parts where it's missing a bit of chrome and some parts of the stickers seem "used".
I bought a MISB (sealed) Perceptor and you sent an used one. It doesn't even matter if the inside was possibly never used, it is a used product once it is opened. The value isn't the same as when it is sealed anymore. I wanted to receive this sealed, so I'm very disapointed. I consider this an used product.
And it wasn't verified at customs, so it really came like this from there. The mail package was sealed, so no one could have opened Perceptor after leaving you.
I'd like to know what you have to say about this and why it came opened and without a rub sign (a good sign that it is used). This came as a huge disapointment in the last day of the year... and I was really excited with this one. Now I regret I bought it...
Anyway, happy new year.
Best regards
JetfireUK wrote:I really hope that you get an answer and a solution. I've found that as long as you deal with something as soon as it happens you tend to get a decent solution.
I once bought a MP Skywarp. The figures was MISB but upon opening it - the figure was missing a piece that made up two of the fingers on the model. There was absolutely no way that the seller could have known that but they were very good to give me the figure for half price and offer me half my money back. I took this as it was in good faith and have used the site on and off since.
I'm sure that you'll get this sorted.
JetfireUK wrote:Nah, it was another online retailer. I think that due to the particular alt mode it'll be very easy to have parts damanged in transit even it the box is unscathed.
It Is Him wrote:That is distressing. I can guarantee I won't be buying anything from them unless they properly resolve this problem.
Cyclonus_3009 wrote:Sorry to hear capellamusic, your better off buying from BBTS. I myself have never had any problem with them.
Blastwave wrote:I have that Perceptor, his rub sign is on the inside of his left thigh (on your right if you're looking at his face.) I remembered this without even looking at him because I joked about how I felt dirty testing it out when I first bought him.
I hope you can resolve this all right.
Hi,
I'd like to have an answer to my email and this issue delt with. The email I sent you the other day when I received my order is below. I don't know if you read it, but today I received the newsletter from your store, but still didn't receive an answer about the issue with my order in which an used product was sent instead of a brand new as it should have been. Please read below.
Best regards
Hello Artur,
Sorry for delay. I am sorry that you are unhappy with your purchase from YaHobby.com.
But there are a couple of things I must explain.
Unless otherwise specified, all products we selling are authentic and brand new from Hasbro factory or Takara Tomy Japan.
We never sell used items. But since the shipping is a long journey, somethings is out of our control.
For example, occasionally, packages damaged during the shipped or opened due to Customs inspection.
But from your case, we will check the item more carefully before shipping in the future.
About the opend box and missed the rub-sign, our solution is 30% refund (shipping is not included) or item exchange (you have to send the defect item back to us first).
Thanks very much for your patient
Hi,
I specified very clearly that the package wasn't verified by customs. I'm 100% sure of that (if I knew what awaited me I would have taken photos before opening the mail package). This came like this from you and I'm sure of it, the mail package clearly wasn't opened during transit, I assure you of that. I may believe you may not have seen that this item was opened when you packed it, but you should assume your mistake and honor your business by solving it somehow without giving me more loss than already has been given. The fact is that you sent me an opened item that should be sealed and you're presenting me situations that I'm completely sure that they aren't the case because like I said, the mail package hasn't been opened by anyone until it reached me.
I'm very disapointed that this is what you have to say about this. I've been discussing this on seibertron.com and if you don't solve this properly you'll probably lose more customers than me. I can see very clearly if a package I received has or hasn't been inspected by customs. For instance, they re-seal the verified mail packages with their own tape-adhesive with our post office logo and name. That happened to me many times, and also they don't unseal the products inside, just the mail package.
I don't know if I understood well, but are you proposing a 30% refund to compensate for this? If that's so I think it's better than nothing and it helps to compensate for this, although I'm not sure if in the end it still is a high amount for this item in unsealed condition. But if that's the best you'll do I have no option than accept it. As for the option of returning back the item it's not worth it, nor is it fair, as I would have even more expense and for a mistake that wasn't mine in the first place.
Your answer will be posted on seibertron.com right now, as well as this new email I'm sending. If you solve this issue properly without causing more loss for me I'll also post that on the site and I'm sure people will appreciate the resolution of the issue. You did a mistake, weather intentionally or not, it was your mistake and I'm at loss from it because I received an unsealed item and which even looks like it has been used.
I'm waiting for an answer.
Best regards
RedMorden wrote:Hello,
I'm afraid I can't help with your Perceptor issue, as I don't own one, but I just wanted to share my yahobby.com experience with you. I ordered Animated voyager Optimus, Starscream and Grimlock from them. The box arrived pretty screwed up, and even one of the toy boxes inside had one corner dented because of this. Even one of the toys had a couple of small flaws (broken mouthplate in Optimus, and a paint scuff in his shoulder, the other two were fine), but this all was probably caused by careless postal service, not the store itself. However, a missing rub sign can't obviously be caused by shipping...
I'm sorry I can't help you any more. I wish you're lucky and everything ends up just fine =)
capellamusic wrote:I have received an answer from yahobby.com. They said the following:
...
Please let me know what you think. I'll then post the next answer from them once received, letting you know the final outcome from this issue.
Seibertron wrote:Out of curiosity, can you please post a few pictures of the missing rubsign? I'd like to see this compared to reissues that have the rubsign in place.
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