The Energon Pub

News Credits: 4836 · by **william-james88** » Mon Dec 03, 2018 2:38 pm

This is technically just to say that there is absolutely nothing to see here. However, since it was brought up in the community, we just wanted to set the record straight.

Fans have found this message on the Hasbro Toy Shop FAQ sparking some worry:

At Hasbro, we strive to provide our customers with the best possible experience with our portfolio brands. As a valued customer, we wanted to let you know that our brand websites have changed and will no longer sell products directly. That said, you can still access your account and check existing orders using your login at Hasbro Toy Shop.

However, as it states, it is only from direct branding sites, like Transformers.com, which in the past had some items you could order directly like the first Studio Series toys.

We reached out to Hasbro just to see if we were undertanding clearly and this is what they told us:

It just means that you’ll need to go to HasbroToyShop.com to make purchases, as they will no longer be available on Transformers.Hasbro.com.

So, as always, Hasbro Toy Shop will be the main place for Hasbro to sell directly to customers, it wont be other peripheral brand sites. So basically, nothing changed and you can go back to enjoying life. And speaking of all the great stuff we can be happy about, a ton of next year's awesome Transformers output was on display at Tokyo Comic Con 2018, so check it out.

by **Agent 53** » Mon Dec 03, 2018 3:08 pm

I love everything about this story.

by **Nemesis Maximo** » Mon Dec 03, 2018 3:17 pm

News Credits: 331 · by **chuckdawg1999** » Mon Dec 03, 2018 5:19 pm

What about the changes to gift cards?

by **hausjam** » Mon Dec 03, 2018 6:26 pm

About two years ago they were running a sale on some combiner wars figures. The sale prices did not show up on shophasbro. I found out you had to click through transformers.hasbro.com to get the sale prices. That's the only reason I knew there were different landing sites.

Just an anecdote.

by **YoungPrime** » Tue Dec 04, 2018 3:08 pm

Just ordered Prime, Meg's, Sideswipe and Tread's on HTS since the dlx's were only 9.99 each plus 20% and free shipping for $68.

Then it dawned on me to grab Cog while I was at it. So I tried to go back in but now they're saying they're all sold out. But at least I got the 4 I really wanted.

....Well besides Shockwave.

MyFigureCollection.net collection · by **Emerje** » Wed Jan 09, 2019 3:52 am

Things are changing over at Hasbro Toy Shop. If you've been to the shop in the last few days you've no doubt noticed a rather large image featuring everyone's favorite Decepticon law enforcer advertising some impending changes. The store will be going "under construction" after January 17, 2019, 11:59pm ET in preparation of a relaunch in February. Account's will still be active during this time for checking order status and whatnot, however the accounts will be deleted when the new site launches.

There are a few other details including instructions on how to use gift cards that can be found listed below.

In 2019, we want to make sure the shopping experience on our direct to consumer platform is the best it can be. Starting January 18, 2019, Hasbro Toy Shop will be going “under construction” while we make changes to the site and prepare to relaunch next month. We have some exciting developments in the works and can’t wait to share more with you in the coming weeks.
Check back regularly for details!

WHAT YOU NEED TO KNOW:

What is happening to Hasbro Toy Shop?
Improving the toy shopping experience is always one of our top priorities. While we can’t go into specifics, we are excited to share more about the changes to the new, more curated site in the coming months. Check back for more details!

Can I still place an order on Hasbro Toy Shop?
Yes, you can still place orders on Hasbro Toy Shop through January 17, 2019, 11:59pm ET. No new purchases can be made on Hasbro Toy Shop after this time. We’ll be making changes beginning January 18, 2019.

How do I check on the status of a recent order?
You can still access your account and check existing orders using your login at HasbroToyShop.com through February 2019.

Will you be relaunching an e-commerce site?
Yes; we are excited to launch our new e-commerce site in February 2019.

I have a remaining balance on my Hasbro Toy Shop gift card. Can I still use this on the new site?
Yes; the remaining balance on your Hasbro Toy Shop gift card can be used as a form of payment on the new site. To redeem your Hasbro Toy Shop gift card, contact us at 1-800-408-0052 and our team can assist you with your order. Please have your gift card available when you call.

What brands/products will the new site include?
We are excited to share more details in February 2019 about the curated selections of brands & products that will be featured on the new site.

What will happen to my account information once Hasbro Toy Shop shuts down?
All personal information associated with your Hasbro Toy Shop account will be deleted when the new site relaunches. Order information will be retained for audit purposes only. .

Have another question not listed here?
Please contact us at customerservice@hasbrotoyshop.com or 1-800-408-0052.

Looking forward to the changes coming to Hasbro Toy Shop? Got any features you hope they add? Sound off in the Energon Pub!

by **Nemesis Maximo** » Wed Jan 09, 2019 8:43 am

PRAISE GOD. I’ve always found HTS to be a bit clunky in some regards. Hopefully this new site is much better designed.

News Credits: 1 · by **AlvinC** » Wed Jan 09, 2019 9:26 am

I hope they add a preorder system so I don’t have to be up at like 5am just so I can buy the newest figures.

News Credits: 56 · by **Nathaniel Prime** » Wed Jan 09, 2019 12:08 pm

AlvinC wrote:I hope they add a preorder system so I don’t have to be up at like 5am just so I can buy the newest figures.

Or have your order canceled because Hasbro can't fill them all :lol:

News Credits: 131 · by **no-one** » Wed Jan 09, 2019 12:17 pm

So who's hoping they restock the Siege deluxes at $10 before then :-?

News Credits: 18 · by **leokearon** » Wed Jan 09, 2019 12:35 pm

Hopefully it will finally do International Shipping

News Credits: 4836 · by **william-james88** » Wed Jan 09, 2019 1:58 pm

leokearon wrote:Hopefully it will finally do International Shipping

I would not hold my breath. And in any case, the international shipping they have done to the past (like Canada) has never been worth it. Shipping an item usually doubled the price of your purchase.

News Credits: 331 · by **chuckdawg1999** » Wed Jan 09, 2019 7:18 pm

The phrase "Curated Content" makes me pause, I'm not sure that's going to be something that a majority or vocal minority will be ok with. I get the feeling that certain products they won't have anymore.

News Credits: 18 · by **leokearon** » Thu Jan 10, 2019 3:08 am

william-james88 wrote:
leokearon wrote:Hopefully it will finally do International Shipping

I would not hold my breath. And in any case, the international shipping they have done to the past (like Canada) has never been worth it. Shipping an item usually doubled the price of your purchase.

Nothing new there for me then.That's why when online I have to buy in bulk

MyFigureCollection.net collection · by **Emerje** » Thu Jan 10, 2019 7:37 am

chuckdawg1999 wrote:The phrase "Curated Content" makes me pause, I'm not sure that's going to be something that a majority or vocal minority will be ok with. I get the feeling that certain products they won't have anymore.

I think they just mean it's going to continue being a Hasbro store and not expand past that. It would be interesting if Hasbro started to carry products from their licensees.

Emerje

News Credits: 131 · by **no-one** » Thu Jan 10, 2019 9:30 am

chuckdawg1999 wrote:The phrase "Curated Content" makes me pause, I'm not sure that's going to be something that a majority or vocal minority will be ok with. I get the feeling that certain products they won't have anymore.

But the vocal minority isn't ok with anything, so just like the shop, standard operating procedure.

Speaking of not carrying, the Siege deluxes and voyagers disappeared again.

Has anyone ever had to call HTS? Their customer service is on point. My password bombed or I locked myself out and it wouldn't let me change it. I placed an order as a guest, called them a day or so later - got right to a person, reset my PW and had my guest order moved to my account. As long as they keep that up, I'm good.

by **ZeldaTheSwordsman** » Thu Jan 10, 2019 1:49 pm

They don't seem to have Grimlock and Hun-Gurrr listed at the moment, which saddens me.

The Energon Pub

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