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Quality control issues with SG Drift from Transformers Collectors' Club

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Re: Quality control issues with SG Drift from Transformers Collectors' Club

Postby Vicalliose » Sat Feb 25, 2012 7:36 pm

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Uh, hey Pete? That hole you're digging, it's getting pretty deep.

Oh hey I still have not received an e-mail for the Over-Run I paid for in full before my card number was used by some jacka** down in Florida to buy a soda. :roll:
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Re: Quality control issues with SG Drift from Transformers Collectors' Club

Postby DISCHARGE » Sat Feb 25, 2012 7:38 pm

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DoubleOScorpio wrote:I've been lurking for a long time, but I had to comment on this. I did not buy SG Drift, but I am still appalled and infuriated at the response given by Pete. This makes me want to quit the club on principle. This is like dealing with the Post Office...they make you feel like it is your privilege to do business with them.

I expect to be treated with the proper respect of someone who is a paying customer. Responses such as this make me feel like FunPub is a mickey mouse operation that is in over its head. If this was the only thing that had happened in recent months, it'd be one thing. This, coupled with the bungled handling of the sale of these figures in the first place, and then the credit card fiasco, is just too much.

I know that Ryan said that he's talked to Hasbro about some of these issues, and I sincerely hope that they listen. I don't want to see Botcon go away, or lose the opportunity to expand my collection with great additions. However, I don't know much more of the blase attitude I can stand before I just say "enough" and look for other places to put my money.


After the Piranacons sold out in like 20 minutes and any club member not being camped out on the computer lost out I did give up on them. Until the situation gets better I will not give them more of my money directly. I'll just get what I want off ebay, it seems to be more secure that way too.
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Re: Quality control issues with SG Drift from Transformers Collectors' Club

Postby Rated X » Sat Feb 25, 2012 9:03 pm

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A swapping booth at Botcon ??? Swap 50 cent pieces of plastic ??? Are you f**kin serious ???

Im trying to figure out why it's so hard to order a batch of 1500 gun sets that probally cost 50 cents each to make and $3.00 each to mail to club members ??? If you do the math, it comes out to $5,250 (about the price of a used car)

Yes it's an expensive mistake that might cost Funpub 25 percent of their profit on Drift figures. But considering all the profit they make on Runabout, T-shirts, memberships, and Botcon packages, I dont think they would miss a penny.

By now they should know that Transformers fans are ultra picky and whine over any petty s**t. And this is the market Funpub chose to be in. So they need to provide good customer service and fix any mistake that outsourced workers they contracted might have made.

F**k it, half of my "Hasbro guns" get replaced by 3rd party guns anyway...
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Re: Quality control issues with SG Drift from Transformers Collectors' Club

Postby LiKwid » Sat Feb 25, 2012 9:05 pm

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Dyn@mo wrote:

What are the benefits of being in the club?


You get 6 issues of their Little comic/ info magazine, A free figure and a discount on your botcon package ( if you go, not sure about Iacon package). The latter of which is why I joined. The free figure is cool and all but the exclusives are starting to be a pain in the a@@, this thread outlines the latest problems the club has had..
Counterpunch wrote:FP sure does provide some F'd up head.

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Re: Quality control issues with SG Drift from Transformers Collectors' Club

Postby xyl360 » Sat Feb 25, 2012 9:15 pm

I got the correct guns (thankfully), though the red paint on the front of one of my Overrun's (I got 2, one for bot mode, one for car mode) is pretty messed up, thankfully the other is fine so the messed up one is the one I'm using for bot mode.

I am getting really frustrated with the club. If I had gotten the incorrect guns, I too would be very angry. It astounds me that these vastly over-priced 'official' products have QC issues that don't get fixed while the vastly over-priced 'non-official' products which have QC issues (Hercules) DO get fixed, and free of charge no less (customers who bought all the figures got all the fixes, otherwise you could email TFC and they'd ship you the replacement parts alone for FREE!).

I get that it costs money to do what they do, but they are representing Hasbro for their most devoted fan base. If they screw up time and time again and brush us off all the time when they make mistakes because they're too cheap to make certain things are done properly because they're too busy lining their f**king pockets with the thousands of dollars we give them each year for the membership, exclusives, Botcon and all the other stuff that they do then that is simply UNACCEPTABLE, period.

Hasbro is a big company, but Transformers are their bread and butter, and if they keep pissing on the fandom that are the biggest supporters of their most profitable property, then they're cutting off their own heads. If Funpub won't fix it themselves, then Hasbro needs to step in themselves and make things right and then turn around and hold some of the folks at Funpub responsible for all of the very amateur mistakes that have been made, especially recently.
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Re: Quality control issues with SG Drift from Transformers Collectors' Club

Postby gavinfuzzy » Sat Feb 25, 2012 9:52 pm

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Mkall wrote:I don't buy this, I really don't.

Some Drifts came with opposite guns, and others did not. That means there were both guns made and produced. So why weren't both guns placed in the figure?

Something went wrong on the assembly line and Fun Pub's trying to sidestep it.


Both guns look similar. Chances are, workers were told to put 2 guns into the box, and not told of a left/right gun. If the worker grabbed a left and right gun, your drift would be fine. However, most probably ended up picking the same gun, and FP's not going to bother making new guns so that everybody gets a left and right one.
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Re: Quality control issues with SG Drift from Transformers Collectors' Club

Postby Mkall » Sat Feb 25, 2012 11:42 pm

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gavinfuzzy wrote:
Mkall wrote:I don't buy this, I really don't.

Some Drifts came with opposite guns, and others did not. That means there were both guns made and produced. So why weren't both guns placed in the figure?

Something went wrong on the assembly line and Fun Pub's trying to sidestep it.


Both guns look similar. Chances are, workers were told to put 2 guns into the box, and not told of a left/right gun. If the worker grabbed a left and right gun, your drift would be fine. However, most probably ended up picking the same gun, and FP's not going to bother making new guns so that everybody gets a left and right one.

Oh I'm not stupid, I know how it happened, but it should not have happened. I paid 60 bucks for top quality 'adult collectible' figure. This is not the epitomy of the term. I don't care where the problem took place, I care that it took place in the first place.
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Re: Quality control issues with SG Drift from Transformers Collectors' Club

Postby Heckfire » Sat Feb 25, 2012 11:57 pm

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WOW, FunPub is having a bad year...and it's only February.
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Re: Quality control issues with SG Drift from Transformers Collectors' Club

Postby chuckdawg1999 » Sun Feb 26, 2012 12:01 am

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After the CC issues and now this I'm glad I couldn't order the figures. In this day and age to not be able to store the pistols somehow is unacceptable, let alone have two of the same ones. It's a real shame as I liked the concept behind SG Drift.
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Re: Quality control issues with SG Drift from Transformers Collectors' Club

Postby Matrix_Holder » Sun Feb 26, 2012 1:15 am

Dyn@mo wrote:
Counterpunch wrote:
JelZe GoldRabbit wrote:
Counterpunch wrote:I'm really disappointed in everyone who does not think this is a problem or who is apologizing for the Club.

Seriously, this isn't a $10 Wal Mart purchase.

This is a $60 collector's toy. When you pay for that kind of merchandise, complaining when you get incorrect parts, no matter how small the issue, is completely justified.


A collector's figure it may be, but it is still made using the same facilities and same procedures as that $10 Walmart purchase, if one discounts the new heads and accessories. So expecting anything more high end out of it than a regular retail figure is a bit unrealistic, wouldn't you say? Especially since they're equally prone to errors.


No, I absolutely would not say.

I'd also add that at this price and in this market, the only answer that should be given to quality problems is, "We sincerely apologize. We will get that fixed immediately."

You should want better for yourself.



What would happen if the fandom united and boycotted FP and Botcon?

Skip Botcon for a year, people. Create your own, local TF celebration. Refuse to buy the sh*tty expensive repaints.
Save some money...send the company a message.


Its criminal how Botcon and FPub is treating the fans. Next year everyone should boycott botcon and the collectors club. from what I have seen over the past few years I have not intention of giving them any of my hard earned money or the opportunity to steal from me by having someone that is probably working for them use my credit to his own financial means...screw TCC and Botcon...come up to Canada to TFCON...they are not affiliated or owned by hasbro and they have great exclusives....and they wont steal from you. BOOO to Fun Pub, man up or quit!
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Re: Quality control issues with SG Drift from Transformers Collectors' Club

Postby Dyn@mo » Sun Feb 26, 2012 1:57 am

Ask yourself these questions:

Is it worth being a member of the TF collector's club?
Are you really getting your money's worth?
Is Botcon worth the expense (vs. unofficial gatherings)?
Why am I paying $60 for a sub $10 toy?
Who controls the TF franchise, the consumers or Hasbro?
What would happen if the fan base (which is largely made up of intelligent adult collectors) boycotted Hasbro/Takara/Fun Pub. For a year? They need us more than we need them, right? This is just a hobby let's not forget. Let's remind them who's in charge.
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Re: Quality control issues with SG Drift from Transformers Collectors' Club

Postby El Duque » Sun Feb 26, 2012 2:46 am

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Guess I got luck my Drift has the correct guns.
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Re: Quality control issues with SG Drift from Transformers Collectors' Club

Postby NebulanFree » Sun Feb 26, 2012 3:52 am

El Duque wrote:Guess I got luck my Drift has the correct guns.


My SG Drift had the correct guns too, and I like what Ryan said about using the forum to square away the folks who weren't so lucky. This is exactly why this community is so great.

Pete & the FunPubs staff read these boards; they have admitted it, and I do not believe for a second that they think they are doing the best they can. Their apologies are trite and do their best to consistently pass the buck (it's the credit card processor's fault... it's the factory's fault). Their site and store have looked and behaved antiquated for ages. 3H lost the convetion/club license for a few exclusive DELAYS, and their shows were light years beyond what the Raksha and the MiB did in 95 & 96 (I am showing my age here, lol). I am sure Hasbro has FunPubs on their radar and I certainly hope they find a way to 'motivate' Pete & the gang. When things work, they work well, but when they do not... you get this: SwindleCon 2012.

I don't really think any sort of boycott will work. Most TransFormers toys are purchased by children and their parents, and if we the collectors boycott FunPubs for a year (which I don't really see a lot of people doing... we all need our fix), that's just more opportunity for the scalpers that we already know have Club memberships to step in and buy up whatever next year's exclusives are. Then everyone will whine about THAT.

I, for one, just hope that this supposed site upgrade will allow the Club Store to accept PayPal, limit the number of exclusives each Club member can purchase, and generally spruce up the site's look and functionality. That, and I think they should look into how Mattel is doing their subscription stuff for MoTU and Voltron. I have a MoTU account and so far, so good. Maybe they could set up something when you annually renew your membership where you click a radio button that automatically signs you up for ANY exclusive that may be coming for that year...

I'm just a bum who likes robots though, and who has been buying them since '84. What does my opinion count?
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Re: Quality control issues with SG Drift from Transformers Collectors' Club

Postby xyl360 » Sun Feb 26, 2012 4:29 am

I don't really think any sort of boycott will work. Most TransFormers toys are purchased by children and their parents, and if we the collectors boycott FunPubs for a year (which I don't really see a lot of people doing... we all need our fix), that's just more opportunity for the scalpers that we already know have Club memberships to step in and buy up whatever next year's exclusives are. Then everyone will whine about THAT.
I agree on the club exclusive toys, but not on Botcon. If everyone boycotted that, it would be a MAJOR financial loss for the club, and it would get Hasbro's full attention. I realize that the real reason most go to the con is to meet with others who share their interests, but it costs a great deal to go and they would feel the loss if hardly anyone showed up.
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Re: Quality control issues with SG Drift from Transformers Collectors' Club

Postby Oilspill » Sun Feb 26, 2012 8:20 am

You know, the mistake made isn't that major in the first place. Particularly as it is at the factory.

However, how many times has TFCC had problems with the factory now? I remember there were paint alignment issues on Punch/Counter-punch, as well as the head turning out smaller than planned, and the Animated Cheetor head didn't look right, and the same left/right problem with launchers for the 2007 seekers and more I'm sure.

So you'd think by now they would have implemented some additional procedure to ensure these mistakes stop occurring.

But it is their response to their customers that is so f*cking appalling. I'm regretting re-joining the club this year. The price for overseas membership is ridiculous, then the shipping fees are twice what they should be, and then they treat their customers like dirt when they screw up.
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Re: Quality control issues with SG Drift from Transformers Collectors' Club

Postby Vicalliose » Sun Feb 26, 2012 8:24 am

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xyl360 wrote:I agree on the club exclusive toys, but not on Botcon. If everyone boycotted that, it would be a MAJOR financial loss for the club, and it would get Hasbro's full attention. I realize that the real reason most go to the con is to meet with others who share their interests, but it costs a great deal to go and they would feel the loss if hardly anyone showed up.
That's the point.

I don't really think any sort of boycott will work. Most TransFormers toys are purchased by children and their parents,
I'm still dubious about this. Kids are eclectic by nature and they rarely stick to one thing due to a low attention span. When I was a kid I had plenty of random super hero based toys, Ghostbusters, Legos, Gundams, Power Rangers, Hot Wheels, Monster Trucks, Terminators, etc. I had all kinds of junk. Fans however, buy almost nothing but Transformers, and lots of them at that. While we may still be low in numbers, I'd hardly think we're insignificant like some people seem to believe.
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Re: Quality control issues with SG Drift from Transformers Collectors' Club

Postby Geekee1 » Sun Feb 26, 2012 8:32 am

The guns being wrong in the first place is bad. Left, right, not too hard of a concept to grasp.

The response however is totally unacceptable. The new moto of the club should be "It's not our fault."

Somebody needs to pick Pete up by his tube socks and super wedgie him.
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Re: Quality control issues with SG Drift from Transformers Collectors' Club

Postby NTESHFT » Sun Feb 26, 2012 8:49 am

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gavinfuzzy wrote:Well, that just shows how much of a d*ck TFCC can be. I know he comes with 2 guns, but it was obviously meant to come with a left and right. #-o

Its like saying we sell figures, but never said the toy would come with a left and right fist, it can come with 2 left fists for all the sh*t we give.

Oh well, what can you expect from a company who indirectly caused fraudulent activity on your credit card.

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See, I had my debit card info stolen right after I had made the Cheetor purchase last year. I called and addressed this to the lady I talked to on the phone. It was shrugged off. If she would have taken me more seriously then, this crap would not have happened. And as for the gun issue, I'm not too worried about it myself, but at the same time it annoys me to know that if I do end up having a problem with any exclusive I get, there's a possibility of this happening.
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Re: Quality control issues with SG Drift from Transformers Collectors' Club

Postby RodimusConvoy13 » Sun Feb 26, 2012 9:24 am

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I was lucky enough to get the correct guns with my SG Drift. I noticed that Over-run had a plastic bag around his box, but Drift didn't. I assumed this was because the Club realized what happened and started swapping out the guns before shipping the product out. Apparently I was wrong. Seems like something that would have been easy to do though. The boxes aren't sealed. Buy some pizzas and setting in for a few hours and fix the problem. I also didn't get hit with Credit Card issues, but I still canceled my card and had them reissue another one.

Oh, and enough with the *** to hide swear words. We all know what you're saying. We're all adults here, take a stand and **** swear!!! :grin: :grin:


Oh, I didn't realize the forum was censoring us. Well, **** **** **** **** ****!!! :oops:
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Re: Quality control issues with SG Drift from Transformers Collectors' Club

Postby Black Bumblebee » Sun Feb 26, 2012 9:32 am

You know what they need to do, in my opinion? Give folks who have this problem a $10 credit so that they can buy Blurr. That way, each person gets two matching guns that they can use. They can also, more than likely, then sell their Blurr figure, sans guns, on ebay.

Problem solved.

Anything, though, would be better than shrugging and saying "eh... yeah, they're wrong, we know they're wrong, but we're not going to do squat to fix it."

I have only bought a few Botcon / OTFCC figures through ebay, but honestly, they are all starting to get a negative tinge to them. Not sure I want to deal in any way with any figures that come from them.
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Re: Quality control issues with SG Drift from Transformers Collectors' Club

Postby Rated X » Sun Feb 26, 2012 10:14 am

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For the record as I stated earlier I think Funpub should bite the bullet and spend the extra $5000-6000 to mail everybody the correct guns. I should find out if I got the correct ones or not on Monday. Either way they are going in my parts box.

Everybody knows I am the first one on this site to bash Hasbro/Takara/Funpub and take the side of “unofficial” companies. But all this ranting, whining, b**ching, and talk of boycott, is exaggerating. All over 2 fifty cent pieces of plastic that weren’t even supposed to come with the figure. And the error was made by mindless “drones” known as factory workers, simply following protocol. This was out of Funpubs realm of control to prevent.

This is some real petty s**t. Be happy that the problem is with some silly guns and not the figure. If you really need the guns to fit on his waist that bad, sand down the stupid “right” and “left” tabs and they will fit just fine. The handles keep them from going in too far.
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Re: Quality control issues with SG Drift from Transformers Collectors' Club

Postby metaphorge » Sun Feb 26, 2012 10:18 am

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Glad I passed on ShatDrift. I'm enjoying Over-run (which is good since I've had to deal with the added inconvenience of someone buying a touchscreen computer on my dime and having to have my credit card company straighten it out).

My girlfriend still wants her Runamuck and hasn't renewed yet, so she'll probably do so assuming they can safely accept credit cards sometime before the deadline (or, barring that, they extend the deadline).

After that I'm not sure how much more business our household will be doing with FunPub.
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Re: Quality control issues with SG Drift from Transformers Collectors' Club

Postby DISCHARGE » Sun Feb 26, 2012 10:34 am

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Rated X wrote: And the error was made by mindless “drones” known as factory workers, simply following protocol.


That comment is rude and insensitive. Those "mindless drone" are people. Most of them exploited and doing what they have to in a society of corrupt Communism currently acting more like Capitalism for the wealthy. they dod what they do to survive. We take advantage of China due to the veil of silence. If those people try to stand up for their rights they can be jailed or have tanks shoot at them.
Kind of breaks the will or the "mindless drones" when you have little to no course of action.


Rated X wrote:This was out of Funpubs realm of control to prevent.


How so. You set parameters for the work you want done and how you want it done.
They got lazy and missed a step for the assembly line or the factory screwed up.
In any case if you are paying attention to the product you are in business to sell to customers worldwide and a mistake happens, it is your fault. That's the point of "Management".

Rated X wrote:This is some real petty s**t. Be happy that the problem is with some silly guns and not the figure. If you really need the guns to fit on his waist that bad, sand down the stupid “right” and “left” tabs and they will fit just fine. The handles keep them from going in too far.



Some people don't like to ruin an exclusive collectors piece, no matter how seemingly small to some.
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Re: Quality control issues with SG Drift from Transformers Collectors' Club

Postby Stumpybot » Sun Feb 26, 2012 11:47 am

Motto: "If you dont say what you mean, you can never mean what you say"
Weapon: Fusion Cannon
what this comes down to is quality control

these figures arrived early, for whatever reason. there is NO EXCUSE for funpub not to say 'look theres been a lot of bad **** happening, we've got to make it up to the fans, lets spend a few days checking through and making sure that these figures are 100% good' And then break out some munchies, a few tunes and spend a few hours, which is all it would take, and check the figures to make sure everything was correct and no errors had occured such as the following reported faults

wrong guns

wrong fists

missing kneecaps

empty boxes

This is not about just the wtrong gun, its about a company that doesnt have the intelligence to check its product prior to distribution. fine it was made in china, but you know what, we give our money to funpub and they are the ones posting the toys. as the popular saying goes, the buck stops here (ie Funpub)
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Re: Quality control issues with SG Drift from Transformers Collectors' Club

Postby Rated X » Sun Feb 26, 2012 12:35 pm

Motto: ""Assumption is the mother of all screw ups.""
Weapon: Saw-Edged Pincer
DISCHARGE wrote:
Rated X wrote: And the error was made by mindless “drones” known as factory workers, simply following protocol.


That comment is rude and insensitive. Those "mindless drone" are people. Most of them exploited and doing what they have to in a society of corrupt Communism currently acting more like Capitalism for the wealthy. they dod what they do to survive. We take advantage of China due to the veil of silence. If those people try to stand up for their rights they can be jailed or have tanks shoot at them.
Kind of breaks the will or the "mindless drones" when you have little to no course of action.


Rated X wrote:This was out of Funpubs realm of control to prevent.


How so. You set parameters for the work you want done and how you want it done.
They got lazy and missed a step for the assembly line or the factory screwed up.
In any case if you are paying attention to the product you are in business to sell to customers worldwide and a mistake happens, it is your fault. That's the point of "Management".

Rated X wrote:This is some real petty s**t. Be happy that the problem is with some silly guns and not the figure. If you really need the guns to fit on his waist that bad, sand down the stupid “right” and “left” tabs and they will fit just fine. The handles keep them from going in too far.



Some people don't like to ruin an exclusive collectors piece, no matter how seemingly small to some.


You took my comment completely out of text.

When standard operating procedures prevent you from being allowed to “think outside of the box”, anyone including myself can become a mindless drone. When my boss tells me to do something, I get the damn job done and don’t question the way I was told to do it. My boss is an egotistical prick. Maybe their boss is one too so they dont say s**t. I love it when my boss is wrong and it all blows up in his face because of the way he wanted things done. :BOOM:

With that being said, do you think the people who assembled or packaged these things are really TF fans ? I seriously doubt it. They were probably women or teenagers who don’t know the difference from “right” or” left” guns because:

1. They weren’t told there was a difference.
2. They don’t own a Generations Blurr.
3. The Drift instructions in the package don’t even acknowledge the guns existence.
4. Brian Savage himself wasn’t physically present at the factory in China to oversee the process.

Furthermore, the standard operating procedures for the Drift mold does not include guns, so nobody got lazy. Nobody in that factory, even the manager is at fault here. Funpub dropped the ball and forgot to deliver a memo which could have been translated in Chinese for the workers to follow. This group of workers may not have been the same group that assembled Blurr a year ago to know the change in protocol. Remember this is a Drift figure with an added bonus, not a Blurr figure.

And when Brian Savage made this added request for 2 additional guns, he probally assumed they would get it right. So they goofed. Do you scream at a child when he makes a mistake ? Do you scream at women that you pay 10 cents an hour ? I doubt it because both the factory and Funpub got what they paid for with outsourced labor. Maybe we didnt, but at least we got a cool figure with no real problems.
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