Fair warning that they don't necessarily guarantee a replacement of the specific figure. They might instead send out another in the same size class. I emailed about my Rampage issue, but they evidently didn't have a spare of him on hand so I got the first SS Optimus instead. Not sure whether to keep, sell, or trade him. I mean, a more travel-size version does have its appeal.. And I like the swords..Drift082111 wrote:ZeldaTheSwordsman wrote:Did you email Hasbro on the matter?Drift082111 wrote:Had recently ordered and received SS Deluxe Soundwave from Amazon in Feb. Finally decided to transform him into car mode only to discover that he came misassembled. He has a "right" panel on the side where it should be a "left" side panel. Amazon processed a refund for me but for some reason couldn't send a replacement. Just wanted to post this issue with the figure I had so others could be aware/vigilant. It was the panel just below the front end and tire segment on the front bumper located on the arms if that helps. Might post a pic later if I think of it.
I have not, but I will not that you mentioned it, thanks!
Opinions?