Fanboy wrote:You need to see the figure, feel the figure , lick the figure , be the figure,
And only then can you love mp 01 the way I have.
Fanboy wrote:You need to see the figure, feel the figure , lick the figure , be the figure,
And only then can you love mp 01 the way I have.
Multiple Products Shipping Estimate
The shipping fee is based on the estimated weight of the products ordered.
The total below assumes all items ship together using the 'Pile of Loot'
Items shipping separately will incur further shipping fees.
Exact shipping fees will be determined when exact product weights are known.
Fanboy wrote:You need to see the figure, feel the figure , lick the figure , be the figure,
And only then can you love mp 01 the way I have.
Bowspearer wrote:That was the point of this thread - to make people aware that shipping is charged as you go with PoL rather than when it ships, so people aren't caught out by it like I was.
Fanboy wrote:You need to see the figure, feel the figure , lick the figure , be the figure,
And only then can you love mp 01 the way I have.
Stormrider wrote:Since we are discussing BBTS pile of loot - does anyone know how they fill the orders? For instance, if I preordered an item as soon as it came out (for simplicity, we'll say that I was the first person to place the preorder). The item then arrives at BBTS, but I don't ship my pile of loot until another 6 months. Does BBTS fill my order with the first wave of the shipped figures and does it sit on their shelf?; or do they fill my order with whatever figure they have when I decide to ship my pile of loot?
The reason why I ask is because sometimes the defects get worked between waves, such MP Rodimus and curious if that has any affect in this scenerio.
Erailea wrote:Actually, I'd like to just say BBTS does NOT charge you for full shipping for every pre order you make. They might show you the full shipping cost during the "check out" when finalizing the pre-order, just in case you choose to ship it before your other pre-orders come in, but they don't actually charge you that amount if you let your POL build.
I just pulled up one of my bills:
Back in February I had 3 pre-orders come in. I got charged $15.23 for shipping. It would have been nearly triple that had I been charged full shipping for each individuality item. Basically, if I remember how the breakdown happened properly, my first pre-order was $12 in shipping fee's and my next two pre-orders were an added $1.25 each.
Kibble wrote:Stormrider wrote:Since we are discussing BBTS pile of loot - does anyone know how they fill the orders? For instance, if I preordered an item as soon as it came out (for simplicity, we'll say that I was the first person to place the preorder). The item then arrives at BBTS, but I don't ship my pile of loot until another 6 months. Does BBTS fill my order with the first wave of the shipped figures and does it sit on their shelf?; or do they fill my order with whatever figure they have when I decide to ship my pile of loot?
The reason why I ask is because sometimes the defects get worked between waves, such MP Rodimus and curious if that has any affect in this scenerio.
From what I understand it's based on the order in which they were placed as to how they drop into your POL, and at that point it's yours...so in the case of Green Giant where they only got half their stock initially, if yours dropped in your POL but you didn't ship, dude waiting for his the extra month still wouldn't have gotten yours despite the fact you sat on it the whole time.
Bowspearer wrote:OH FOR BOOTING UP COLD!!!!!!!!!! *tripple facepalms*
Bowspearer wrote:Seriously, you do get the irony of the entire attitude of your last post right? On second thought, scrap that since it's clear you don't, since you haven't bothered to comprehend my posts.
Bowspearer wrote:Obviously I get the way it works. I'm not opposed to the way it works. I've said this TWO FRIKKIN TIMES already!
Bowspearer wrote:This was always about the shipping charges and when you're hit with them. Do I need to spell those words out to you so you actually get it?
Bowspearer wrote:Here's the thing, I don't even have a problem with when I was charged per se- my issue is with it being abiguous and being caught out by it. Even then, I'm not bagging them out and telling people to avoid them. I'm simply saying "major heads up with shipping charges using PoL on BBTS so your budget isn't thrown out". Seriously, WTF is wrong with that?!
Bowspearer wrote:And guess what? By the third post in this thread it had served its purpose because someone who wasn't aware of it now is so when they do order, they'll take the shipping charges into account at the time they order rather when they want it all shipped out.
Bowspearer wrote:Next time, you might want to try grasping what a post is actually bout before blindly leaping in and ASS-U-MEing.
Autobot032 wrote:POL is a double edged sword, sometimes. On the one hand, it usually works well and saves you money. On the other, it can cause stock problems...
I've seen several cases (across all the boards) in which POL items went out of stock and BBTS had to issue an apology to the customer and give them either store credit or a full refund.
They don't keep bins for each customer, or a locker for each customer or whatever storage facility people might think they have. They receive a shipment, and allocate whatever pieces a customer requested and put them off to the side and put all of these customer pieces together. There could be a 1,000 different customers items in this storage area. They're supposed to be marked off and tagged with each person's name, info, etc. Sometimes, the items fall through the cracks and they're either sold mistakenly or misplaced and the customer doesn't receive that item. This happens frequently with POLs that are months and months old. This is one of the reasons they give you so many months before it autoships. I wouldn't be the least bit surprised if some of these "Warehouse finds" are from customers lost items. (It's certainly not impossible.)
Kibble wrote:Yeah, I'm sure they've had mistakes happen along the way... I also highly doubt they tag or physically set any stock aside in a separate location. I would bet everything just goes in its assigned warehouse location and everything is just tracked and accounted for in the system. Then when you click to ship your POL, someone walks around the warehouse and collects each item from your order.
Autobot032 wrote:*reads* Oh...here we go.
First of all, this little tidbit:Bowspearer wrote:OH FOR BOOTING UP COLD!!!!!!!!!! *tripple facepalms*
You came at me like a man, you're going to continue acting like one when speaking to me. It's a matter of respect. Starting a post with a piece of dialogue from a cartoon reeks of disrespect when you try to diss me. Be grown up the whole way, or don't bother doing this at all.
Now, onto the rest of your post.
Autobot032 wrote:Bowspearer wrote:Seriously, you do get the irony of the entire attitude of your last post right? On second thought, scrap that since it's clear you don't, since you haven't bothered to comprehend my posts.
Oh, I comprehend just fine. Has it ever occurred to you that you're usually the one who's being told they just don't get it? You've been having trouble with ordering over the internet and dealing with businesses for quite some time now. You come on here and go on and on about it, chapter and verse, and it usually ends the same way: Hardly anyone agrees with you, but they all agree you don't handle it in the most professional manner.
Autobot032 wrote:Bowspearer wrote:Obviously I get the way it works. I'm not opposed to the way it works. I've said this TWO FRIKKIN TIMES already!
No, you obviously don't. This thread would've been dead and over and done with if you did. Actually, if you did, this thread wouldn't have been started.
Autobot032 wrote:Bowspearer wrote:Furthermore this was never about when you're charged for the item cost. Seriously if you're even bringing that up, then I have to seriously question your reading skills.
This was always about the shipping charges and when you're hit with them. Do I need to spell those words out to you so you actually get it?
You can spell them out 'til you're blue in the face. I've also explained to you, 'til I'm blue in the face, how and when they charge you for shipping. You keep beating the dead horse.
Autobot032 wrote:Bowspearer wrote:Here's the thing, I don't even have a problem with when I was charged per se- my issue is with it being abiguous and being caught out by it. Even then, I'm not bagging them out and telling people to avoid them. I'm simply saying "major heads up with shipping charges using PoL on BBTS so your budget isn't thrown out". Seriously, WTF is wrong with that?!
...yes, you do have a problem with the time frame. This thread would've lost one of it's purposes had you not cared, but you do, so here we are. There's nothing wrong with giving someone a heads up on things...if you understand what you're trying to tell them. If you don't understand how the system works, you can't be telling others how to use it. Do you see that? That's a legitimate point. I also said that if there is a real error, you need to contact their customer service for more info/assistance. Your intentions were fine, the end product didn't work out so well.
Autobot032 wrote:Bowspearer wrote:And guess what? By the third post in this thread it had served its purpose because someone who wasn't aware of it now is so when they do order, they'll take the shipping charges into account at the time they order rather when they want it all shipped out.
...I'm telling you that they ONLY charge your card when the item is in stock. Not on a preorder. They don't do it. It clearly says that they don't charge your card until it SHIPS. How do they know how much an item weighs until they actually have it in hand? They have rough estimates. They have the word of the manufacturer, but until they actually have it in hand and weigh it, they don't know what said item weighs. They can't charge you accordingly until they have the final figures. (If the weight is more than they factored in, they eat the costs, not you. That's what makes them one of the best in the business. Other stores might pass the costs onto the customer.) Again, if they are charging you NOW for a preorder that comes in LATER, then you need to speak to customer service and have them clarify or check or whatever's necessary. Perhaps you're entitled to a refund, or store credit, or perhaps they'll show you how it all adds up and you might've missed something.
I know from personal experience how their system works. I've put preorder and in stock items in my POL. I was charged the full price plus shipping for the in stock item. The preorder item did not adjust my total until it came in. Let me say that again: The preorder item did not adjust my total until it came in.
If you're being charged for them, you need to contact customer service, now. If you're angry that they charged you the shipping price for the in stock items, well then...that's on you. Should've read the fine print. It clearly says they'll do just that. If you weren't expecting it to be $40.00 for international shipping, that's also on you. By now, you should know this stuff.
Bowspearer wrote:so when they do order, they'll take the shipping charges into account at the time they order rather when they want it all shipped out.
Autobot032 wrote:Bowspearer wrote:Next time, you might want to try grasping what a post is actually bout before blindly leaping in and ASS-U-MEing.
I've assumed nothing. I'm going by what the info in the posts have contained.
Autobot032 wrote:I'm going by past experience with you. There's nothing to assume, it's the same old song and dance, basically.
Autobot032 wrote:No one's made an ass out of me, though you try your darnedest. I'm in a good mood, so I'll let it slide, but if it was any other staff member, you might be looking at a warning. I will say this: You need to learn patience, you need to learn to not play the victim all the time, and you need to learn a bit of respect. And again, if you're going to come at someone like a man, show some respect and be that way the whole way through. Don't preface a post with a cartoon quote. It's a slap in the face, plus it makes it rather difficult to take it seriously. Then...I see what you have to say and how you say it and I see you're being serious and I don't care for it. We may not see eye to eye on many things, but I will not go out of my way to disrespect you.
You've been incredibly offensive in the past, please work on it.
Fanboy wrote:You need to see the figure, feel the figure , lick the figure , be the figure,
And only then can you love mp 01 the way I have.
Fanboy wrote:You need to see the figure, feel the figure , lick the figure , be the figure,
And only then can you love mp 01 the way I have.
Fanboy wrote:You need to see the figure, feel the figure , lick the figure , be the figure,
And only then can you love mp 01 the way I have.
To Whom It May Concern,
I wanted to pass on some constructive criticism after being caught out by some ambiguity about how the Pile of Loot works in relation to when shipping costs are charged.
I recently preordered a set of Transformers Rescue Bots from your site and set them to go on my Pile of Loot. Based on the fact that with Pile of Loot, shipping is delayed and the fact that with preorders, you only charge when items were in stock; I was given the impression that while I would be charged for the item when it arrived; I would not be charged for the shipping costs until the item was ready to be shipped.
Consequently my budget was thrown out $55 this pay, which being a full time university student and only on $500 a fortnight, was a bit of an issue.
To be clear, I'm fine with shipping being charged this way. My issue is the fact that it was ambiguous and so I was not fully aware of it so I could budget for it accordingly.
I realise these things can always be burried in fine print, but there is always a chance that people will miss something there and as such, much like with me, that can lead to misunderstandings and a less positive shopping experience than a customer might otherwise have had.
As such, I would suggest as a way to avoid such ambiguity, if it was made blatantly clear when people clicked on PoL in the ordering stage (preferably in bold, colourful letters that draw people to it) that people are charged for shipping costs t the time they order an item rather than at the time it ships.
As things stand I am happy to do business with you again, however this has not been as positive a shopping experience as it could have been. As such, I would hope you would strongly consider making this minor, yet significant change to the site so that others are not caught out the way I was.
Hello Andrew,
Thank you for the suggestion. We are in the process of overhauling our FAQ's, the checkout/shopping cart process and other information on the website. I have discussed this with upper management and it is on the list for our programmer to see what he can do with the shopping cart to make it more clear for our POL customers that the shipping charges are factored in and charged at the time of checkout.
I apologize that this ambiguity has caused an inconvenience in your budget.
As further apology as well as thank you for the input, I have issued a $10 store credit to your account toward your next purchase.
Fanboy wrote:You need to see the figure, feel the figure , lick the figure , be the figure,
And only then can you love mp 01 the way I have.
El Duque wrote:Glad it worked out for you, and the $10 store credit is awesome! BBTS has a great customer service dept. The Headrobots Blood DX upgrade kit that arrived in my last POL was missing the waist armor, one quick email and I've got a replacement on the way, no questions asked.
Fanboy wrote:You need to see the figure, feel the figure , lick the figure , be the figure,
And only then can you love mp 01 the way I have.
Return to Transformers Toys Discussion
Registered users: Bing [Bot], Google [Bot], GotBot, o.supreme, Omegatron., pnova