Universe Defensor Pre-order Problems

Posted by May 18, 2004 at 4:02pm CDT 22,272 views

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News has reached us that KBToys.com have sold out their stocks of the hotly anticipated Universe Defensor set - the bad news being that not all pre-order have been filled. E-mails are being sent to some unlucky customers, advising them that the ship date of the item has changed, but a phone call to KB reveals that as yet, they are not even sure if they will receive more stock! Keep your eyes to the news section for the latest on this situation.

-----Original Message-----

From: customerservice@shop.kbtoys.com

Sent: Tuesday, May 18, 2004 3:20 PM

Subject: KBtoys.com Pre-order Date Change
Order Number: 6066786

Item Number : 126574BKIT

Description : Transformers: Defensor Dlx 6 Vehicle Figure

New Date : 7/9/2004
This message is to inform you of a change in the availability date of a preorder product you ordered. Please refer to the information listed above, which provides the name of the item, along with the new availaility date.

On occasion a manufacturer may change the anticipated release date, which is the case with this product.

There is no need to respond to this email. Once the item ships from our warehouse, you will receive an email notification.

We truly apologize for any inconvenience this may cause. Thank you again for your continued business.

Sincerely,
KBtoys.com Customer Care