daimchoc wrote:ZenPrime wrote:A note of about PlanetSteelExpress, I received the first item I purchased from them. My Super Nova Hexatron arrived in a beat-up shipping box without any packing/insulating materials to protect the item. Fortunately there wasn't too much damage to the Hexatron box itself. So unless they improve their shipping/packing process don't expect your purchase to arrive mint.
Have you contacted them about it? And if so, how was their response?
No, as I've mentioned that fortunately the Hexatron box itself was not damaged badly so I'm ok with it and don't feel the need to get it replaced. But they should really pack the item better for shipping and use stronger shipping boxes.