This isn't G1 where you could look at the figure and figure out how it works simplistically. It doesn't work like that at all, anymore. These are rather intricate and fragile pieces that can't just be toss around and guessed at.
Well... that's no fun, is it?

And yes it is a design flaw, but when you put design flaws together with human arrogance, it leads to a big no no.
Dude. If it's stuck, it's stuck.
No amount of gentle touching or reading of instructions can fix it.
Unless of course you're saying we should all have a psychic fore-knowledge, whip out our screwdrivers, and begin disassembling them so as to "unstick" the problem.
They're toys. Meant for kids. Kids are rough. Kids are impatient.
Worse yet, these are being marketed to AMERICAN kids, not Japanese ones. (lol)
It's not anyone's freaking fault aside from the designers.
Swallow your pride, for you are being arrogant. Not everyone has had "toy playing experience" like you or I to know when things are going wrong.