This appears to be a running issue with the factory. Since the guns are not actually suppose to come with the Drift mold (at retail) it looks like many toys, if not all, just received whichever two guns were selected when they were packed out. I understand that it is a technicality, but all we said was he would come with two guns. While we would have thought they would have come with a left and right gun, the factory did not seem to think it was necessary, and these are how these were packed out...
So, to clarify, we are not changing how the toy was intended. The toy was intended to have two swords which can be stored in the doors and two additional guns included as additional accessories, and ones that were never meant to come with this mold.
All that said, after all the product is shipped out and all figure defects (missing arms, broken pieces on the figure) are addressed, we may be able to come back to this depending on how many issues are out there. The easiest solution may be for people to bring to BotCon and exchange there. Perhaps we designate a Drift gun swap at the info booth.
For now though, we can't take any exchanges...
Seibertron wrote:Earlier this morning, I received an answer back from Pete at the Transformers Collectors' Club who clarified my questions about the "mix-up" with the gun/weapon accessories included with Shattered Glass Drift. Here's what he had to say:Hi Ryan...
This appears to be a running issue with the factory. Since the guns are not actually suppose to come with the Drift mold (at retail) it looks like many toys, if not all, just received whichever two guns were selected when they were packed out. I understand that it is a technicality, but all we said was he would come with two guns. While we would have thought they would have come with a left and right gun, the factory did not seem to think it was necessary, and these are how these were packed out...
So, to clarify, we are not changing how the toy was intended. The toy was intended to have two swords which can be stored in the doors and two additional guns included as additional accessories, and ones that were never meant to come with this mold.
All that said, after all the product is shipped out and all figure defects (missing arms, broken pieces on the figure) are addressed, we may be able to come back to this depending on how many issues are out there. The easiest solution may be for people to bring to BotCon and exchange there. Perhaps we designate a Drift gun swap at the info booth.
For now though, we can't take any exchanges...
Best!
Pete
JelZe GoldRabbit wrote:The solution they provided is pretty reasonable given the circumstances, but for those who can't come it poses a problem. My suggestion? Start a thread, maybe in the B/S/T forums, where people with two of the same guns can meet and trade. Simple, no real hassle, everybody happy.
JelZe GoldRabbit wrote:*sighs* Will the whiners here please stop for a sec, and read what I have a to say?
Look, The club messed up with SG Drift. Fine, but the mistake could not be foreseen. In fact, now that I really think about and after studying my Gen. Blurr's guns up close, sorry for saying this but it's a petty thing. The guns are pretty much identical except for the tabs on either end which are used with Blurr's sniper rifle.
Since SG Drift does not have that rifle, and the smaller guns are not mentioned in the Gen. Drift assembly instructions, I'd say Fun Pub deserves some slack. I'm not saying they're completely free of guilt, just saying they're getting more thrown to them than they actually deserve.
The solution they provided is pretty reasonable, but for those who can't come it poses a problem. My suggestion? Start a thread, maybe in the B/S/T forums, where people with two of the same guns can meet and trade. Simple, no real hassle, everybody happy.
Delicon wrote:I don't know if you've ever bought anything from the Club, but the special boxes they send are not sealed and are therefore capable of being opened and inspected before they ship. Sure, it's an extra step, but considering the amount of similar issues there have been in the past, particularly with BotCon toys (the Seeker sets had all kinds of launcher issues, to name one) it really should have been done.
As far as your B/S/T thread section, sure it would help some people, but how can you say it wouldn't be a hassle? Unless someone lives 5 minutes from you, there's at least some minor shipping costs and you still have to go to the trouble of finding someone to trade with.
\JelZe GoldRabbit wrote:Delicon wrote:
I don't know if you've ever bought anything from the Club, but the special boxes they send are not sealed and are therefore capable of being opened and inspected before they ship. Sure, it's an extra step, but considering the amount of similar issues there have been in the past, particularly with BotCon toys (the Seeker sets had all kinds of launcher issues, to name one) it really should have been done.
Again, the guns were not mentioned in the instructions, and putting in that final control step would take yet another extra step: educating the workers of the one-time divergence, key words "one-time". Such things are an extra investment, and generally not worthwhile, since, well, they're one-time.
JelZe GoldRabbit wrote:As far as your B/S/T thread section, sure it would help some people, but how can you say it wouldn't be a hassle? Unless someone lives 5 minutes from you, there's at least some minor shipping costs and you still have to go to the trouble of finding someone to trade with.
Still better than complaining, or even worse, waiting months for the Club to fix things, wouldn't you say?
JelZe GoldRabbit wrote:What I'm saying is while it's true FunPub messed up for the upteenth time, the fandom should chill a bit. I'm not blaming anyone here, it's a simple error that can be fixed if one takes the initiative.
Again, I'm well aware of their track record, hence the "even worse".
Counterpunch wrote:I'm really disappointed in everyone who does not think this is a problem or who is apologizing for the Club.
Seriously, this isn't a $10 Wal Mart purchase.
This is a $60 collector's toy. When you pay for that kind of merchandise, complaining when you get incorrect parts, no matter how small the issue, is completely justified.
Return to Transformers Toys Discussion
Registered users: Bing [Bot], Glyph, Google [Bot]