dedcat wrote:
Nobody tell ebay about this!
RodimalToyota wrote:I hate to be that guy but...
I read that whole thread, and no one has shown one iota of evidence that the Pre-orders have been canceled. Just people calling TRU to bitch about it not being processed on the 15th.
Then one person says "he talked to someone, who said they aren't getting any"
Then another one claims he got a refund, even though all Pre-orders done through paypal just had a temporary hold to ensure the funds were available.
something smells like Fandom angst.
Do not cancel your orders, just relax.
Cobotron wrote:Hey! You seemed to have attracted a wild Megatronus. They're hard to find, but boy are they fun when you catch one!
Wolfman Jake wrote:Isn't it just a little bit irresponsible to post this cancelation scare as "news" on the front page of the website? Delays are par for the course with ToysRUs.com. So is misinformation from customer service reps who have no idea what they're even selling. Why is anybody surprised? We went through this same panic just a few months ago with Masterpiece Thundercracker, and now that figure is available to order for anyone who wants one, not to mention, it is showing up in stock in brick and mortar TRU's all over the country. We're ONE DAY late from the projected release date. Learn from history. You will get your figures. Just be patient.
Wolfman Jake wrote:Isn't it just a little bit irresponsible to post this cancelation scare as "news" on the front page of the website? Delays are par for the course with ToysRUs.com. So is misinformation from customer service reps who have no idea what they're even selling. Why is anybody surprised? We went through this same panic just a few months ago with Masterpiece Thundercracker, and now that figure is available to order for anyone who wants one, not to mention, it is showing up in stock in brick and mortar TRU's all over the country. We're ONE DAY late from the projected release date. Learn from history. You will get your figures. Just be patient.
Bubbah wrote:Just as heads up, the people saying their preorder was canceled, had that happen weeks ago shortly after the initial preorder option. I haven't heard of anyone get theirs canceled in the last couple days.
Erailea wrote:Bubbah wrote:Just as heads up, the people saying their preorder was canceled, had that happen weeks ago shortly after the initial preorder option. I haven't heard of anyone get theirs canceled in the last couple days.
Hoping that's true. So far I haven't gotten a negative email. Hope it stays that way...
evers wrote:Spent about 4 -5 hours total speaking with customer services, and supervisor after supervisor, spoke with the online departments floor supe, his supe, and further customer relations folks and was told the same over and over. Item is on back order and has been since I believe September 23. They either said they didn't know if they were getting more, or flatly stated they didn't think so. I was then told that back order items that aren't filled 30 days from the date of back order have their pre orders automatically cancelled. I was also explicitly told they did take more orders that items they had available or could confirm they would receive.
Bubbah wrote:Still not enough to warrant a Fandom-wide panic in my opinion.
Springer wrote:evers wrote:Spent about 4 -5 hours total speaking with customer services, and supervisor after supervisor, spoke with the online departments floor supe, his supe, and further customer relations folks and was told the same over and over. Item is on back order and has been since I believe September 23. They either said they didn't know if they were getting more, or flatly stated they didn't think so. I was then told that back order items that aren't filled 30 days from the date of back order have their pre orders automatically cancelled. I was also explicitly told they did take more orders that items they had available or could confirm they would receive.
Seriously? If I was part a customer service team and some guy called and was spending 4-5 hours hunting down an answer demanding to talk to supervisor after supervisor I'm pretty sure I would be telling him whatever I thought he wouldn't want to hear too. As for TRU running out of stock, I'm calling BS pure and simple. I guarantee they will have stock to fulfill the orders. Sure there might be a delay right now as they are trying to get all the pre-orders filled but they will fill them eventually. This chicken little crap is lame. I'm willing to bet all the "cancelled" orders are people mad that they either didn't get an order in and completed on time or that actually cancelled their order themselves. Anyone who actually wants this and has an order placed, don't cancel your orders. You'll get it eventually.
evers wrote:Springer wrote:evers wrote:Spent about 4 -5 hours total speaking with customer services, and supervisor after supervisor, spoke with the online departments floor supe, his supe, and further customer relations folks and was told the same over and over. Item is on back order and has been since I believe September 23. They either said they didn't know if they were getting more, or flatly stated they didn't think so. I was then told that back order items that aren't filled 30 days from the date of back order have their pre orders automatically cancelled. I was also explicitly told they did take more orders that items they had available or could confirm they would receive.
Seriously? If I was part a customer service team and some guy called and was spending 4-5 hours hunting down an answer demanding to talk to supervisor after supervisor I'm pretty sure I would be telling him whatever I thought he wouldn't want to hear too. As for TRU running out of stock, I'm calling BS pure and simple. I guarantee they will have stock to fulfill the orders. Sure there might be a delay right now as they are trying to get all the pre-orders filled but they will fill them eventually. This chicken little crap is lame. I'm willing to bet all the "cancelled" orders are people mad that they either didn't get an order in and completed on time or that actually cancelled their order themselves. Anyone who actually wants this and has an order placed, don't cancel your orders. You'll get it eventually.
Well no offense but then thank goodness you're not customer service, but the reason I was on so long was trying to get a straight answer, and it wasn't one long call it was several calls thought the day as different supervisors or managers called me back. As I said they stated flatly no orders have been cancelled YET, but they will next week if they haven't gotten a re stock by then., and was told they offer no gaurantee they will be getting more, and that it was likely not bc they showed none incoming. Was also told they took more orders than items available.
evers wrote:Well no offense but then thank goodness you're not customer service, but the reason I was on so long was trying to get a straight answer, and it wasn't one long call it was several calls thought the day as different supervisors or managers called me back. As I said they stated flatly no orders have been cancelled YET, but they will next week if they haven't gotten a re stock by then., and was told they offer no gaurantee they will be getting more, and that it was likely not bc they showed none incoming. Was also told they took more orders than items available.
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