Last week and through the weekend was a bit of a whirlwind, been working on a lot of stuff at home that has kept me away from Seibertron. So I don't remember exactly what days I got them, but I got my Selects Nightbird and Zetar as well as MP-18+ Bluestreak from Hasbro Pulse and finally got my MP-44 Optimus Prime from Amazon Japan.
Now excuse me while I make a long rant. You don't have to read it, I'm just blowing off some built up frustration and this is as good a place as any since it has to do with my MP-44.
DHL has got to be the most incompetent shipping service there is. Their customer service is a complete joke that isn't capable of answering even the simplest questions without screwing it up. I don't know where they find these people, but they clearly failed reading comprehension. So everything started fine, it shipped on time and seemed to be going smoothly. Only hitch was that I had signed up for DHL On Demand Delivery and filled out their signature release form so all they would have to do was just drop off my package. I live on a private, dirt, dead end road so I'm not exactly worried about anyone coming by and snagging a $350 figure off my porch. But for whatever reason the package didn't show up in On Demand. Whatever, I went to the tracking page and filled out a signature release there specifically for the one package. My last DHL delivery came during the day when nobody was home to sign for it and it took a week for them to hand it off to USPS for delivery and another week to get it from the post office because they wont deliver packages that require a signature and the post office is about 25 miles away from where I work and in the opposite direction of my house. I really didn't want to go through all that again, hence all the signature releases to make things go as smooth as possible. Problem solved, right? Nope!
The day before delivery the tracking updates just stopped coming. Normally I get constant updates up through the delivery so this was strange. Delivery day comes, but no Optimus and no updates. Next day I get an email from my USPS Informed Delivery account telling me they have my package and it's ready for pickup. DHL never even attempted to deliver, they just handed it off to USPS in Boston. So I'm pretty annoyed now because all of the prep I did was for nothing. So I send an angry, but not mean email to their customer service using their own email form with all the drop down options pointing to delivery and tracking complaint from the tracking page asking some simple questions that any DHL customer service rep should have been able to answer quickly. I wanted to know why the package didn't show up in my On Demand Delivery Account, why they didn't deliver my package, why they handed it off to USPS and why USPS wanted a signature after I had filled out two different signature releases for the package. A couple days later I get an email from them telling me they're here to assist my business in a number of ways and I should really create a business account with them instead of using On Demand to help with the packages I send. Not once did I mention businesses or sending packages and I have no idea how anyone that read my email would have come to that conclusion. I also receive a call that went to voicemail from another rep that wants to help me locate my missing package, I just need to give them a complete description including tracking number, who sent it, what's in the box in detail, value and a few other things that really don't matter because I never said anything about the package being missing. I mentioned it was at the local post office at least three times in my email.
So I send them a frustrated email back repeating everything I wrote above about them not answering any of my questions and offering things that were never the original issue. A few days later I get another call informing me that they they found my package, it's at my local post office ready to be picked up any time along with USPS tracking number and they're closing my complaint ticket. Whatever.
I think they're done talking to me, but I get another email. This time they're informing me that the reason why they didn't deliver my package is because my location is too remote to access despite the fact that they had just attempted a delivery to my house only a month ago and I've received many others from them in the past. I get that I live on a dirt road, but it isn't very long, there's 13 houses down here, the road is in good repair, and it's right off a major thruway connecting to cities, one of which is THE CAPITAL! There's nothing remote about it!
They also said if I had any more question to email them, which I did, but that was last Wednesday and I haven't heard back so I think they're done trying to "help".
Screw DHL.
Emerje
