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We are currently offering you two options to resolve the matter – 1) returning the product for a full refund or 2) returning the product for a replacement at no cost to you (to be delivered in 2023, exact date to be confirmed). Details for both options are outlined below:
Process to Return for a Full Refund
1) Reply to this email expressing your request for a refund with photos containing the following:
• Your HasLab Transformers Victory Saber, including all accessories (.jpeg or .gif)
• As well as a note containing your Hasbro Pulse order number and Consumer Care incident number
• Your complete mailing address & phone number
2) Once this information has been received and verified, our team will issue a pre-paid Postal Service shipping label to return the Victory Saber. The item, including ALL accessories, is required to process your refund:
• 8.5-inch VStar Figure
• 5-inch Saber figure
• 1-inch Brainmaster figure
• Victory Leo figure
• Holi figure
• Fire Figure
• All accessories (weapons, stands, etc.)
Process to Return for a Product Replacement
If you wish to proceed with a full replacement product, please reply to this email confirming that decision.
In the coming months, we will reach out to you to provide the estimated shipping date of this HasLab Transformers Victory Saber replacement product, and the next steps on returning your HasLab Transformers Victory Saber.
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