necr0blivion wrote:Kamidake wrote:I just got hit with a charge for $3.50. Glad I caught it early, but now I have to cancel all my orders this month at BBTS till I get a new card.
You don't have to cancel your preorders. The items will come in and you will get an e-mail from them showing that they were unable to process your card for payment; you will then be given time to find another source of payment. Send a reply stating your situation and an approximate time you expect to receive your new card.
This happened to me last year, and they were very understanding and provided ample time for me to provide another payment source.
shesmovedon wrote:That's a pretty good idea. A lot easier to update some accounts with new CC information than to be disputing charges.
GuyIncognito wrote:If PayPal was hacked, this would be a national headline, not a rumor on a Transformers website. I doubt it's a PayPal issue.
bvzxa wrote:The problem is many online retailers have to use CC processing services and you get what you (the company) pay for. Which ever CC processing company they use needs to have secure data secured. Even some of the pron sites are using tougher standards that the companies you buy transformers from.
In essence an attack form a hacker will try to break in to the weakest of credit card companies. I have a degree in Network Security and Management, and many online retailers pay big costs for better security. With BBTS, you have Paypal as an option, I use that. TFSource I haven't used since my card was hacked. I wasn't a member of the TFCC last year at all, but I am this year. When I heard they were updating there CC processing I believe they were probably switching to a company that was more secure.
We have been receiving feedback that there has been a higher than
usual number of fraud complaints posted on online Transformers
forums.
While we have nothing to suggest that there was an issue with the TCC
and Fun Publications, we look into every concern that is sent to us. All
of your transactions are in a secure socket with the strongest encryption
available to any site on the web. If you have a specific concern about
any transaction with us, please use the “contact us” link located at the
bottom of the TCC page and provide us with as much information as
possible including:
1. The EXACT name of merchant as it is written on your statement.
2. Amount and date of suspect charge.
3. Bank your card is drawn on and if it is a debit or credit card.
4. Device and browser (and version) you used for your last payment
with us before you saw a fraudulent charge (ie, android phone,
computer, iphone, browser and version).
6. Were you on a public computer?
7. Were you on a public wi‐fi network?
8. If you were at home or work, what Internet provider did you use?
9. On your last transaction with us, did you receive any kind of error
message (card declined, 404 error, programming type error)? If you did
receive an error, how many times did you resubmit your information?
It is very difficult to track credit card fraud. With your help, we can see
if there are any parallels between those reporting an issue.
In order to better protect yourself, here are some guidelines:
Never log into a secure site from a public computer, public wi‐fi, or
through android/windows phones. Only use your mobile device on a
mobile app for transactions, never a browser. Turn off your bluetooth
and wi‐fi to prevent people from hacking your credit card information
from your phone/computer.
If you have a card that has an rfid chip, make sure your card is shielded
when not in use.
Always make sure you are using a secure socket (https://) for any login
that requires a password or a monetary transaction.
Never email your credit card information to anyone.
As should be common practice, on a regular basis, be sure to check your
statements and make note of any suspicious activity on your card. If you
see an unauthorized charge, turn it in to your bank or card company, the
charge will be reversed, they will issue a new card for you and the
security system in place will have done its job.
Please also take the time to read the attached article and research credit
card security. We are very aware that security concerns have risen
exponentially in the last couple years and we are doing our part to stay
ahead of the curve.
Can Hackers Destroy The Internet? - Forbes
Customers with concerns over Credit/Debit card information theft can report their concerns to the TCC at 800-772-6673 or
817-448-9863. You and can also email us at admin2@funpubinc.com .
UltraPrimal wrote:No. Sorry, FunPub. You are NOT Michael Bay. You can't get away with saying, "Oh it wasn't our fault. It was yours. You must have screwed up somewhere. It certainly wasn't us." Bullshit. It can't be a coincidence that so many people have been reporting credit card fraud after using their store. Especially considering they pulled in a different credit card processing service at the last minute because they saw that their usual one couldn't handle the load. Did they even research this other company? Probably not. They probably were like, "Oh ****! Our site's crashing! How are we going to get our money for these poopy toys? Quick! To Google! ... OK, folks. We're all good now. We've got this new credit card processing company. Apparently it's owned by a Nigerian prince. And you can always trust royalty right? Now let's flip the switch and watch our money roll in! Money, money, money!"
Vicalliose wrote:UltraPrimal wrote:No. Sorry, FunPub. You are NOT Michael Bay. You can't get away with saying, "Oh it wasn't our fault. It was yours. You must have screwed up somewhere. It certainly wasn't us." Bullshit. It can't be a coincidence that so many people have been reporting credit card fraud after using their store. Especially considering they pulled in a different credit card processing service at the last minute because they saw that their usual one couldn't handle the load. Did they even research this other company? Probably not. They probably were like, "Oh ****! Our site's crashing! How are we going to get our money for these poopy toys? Quick! To Google! ... OK, folks. We're all good now. We've got this new credit card processing company. Apparently it's owned by a Nigerian prince. And you can always trust royalty right? Now let's flip the switch and watch our money roll in! Money, money, money!"
Actually it's the other way around from what I've gathered. The company which they switched away from was responsible for information being compromised. The company they are now using was suggested by site owner Seibertron, to the best of my knowledge.
Of course, I could be wrong. Was anybody hacked within a 24 hour period of the pre-orders going back up?
Google Support wrote: Your connection to the site
Google Chrome lets you know whether your connection is fully encrypted. If your connection is insecure, third parties might be able to view or tamper with the information you provide on the site.
Your connection to the site is encrypted, but Google Chrome has detected mixed scripting on the page. Be careful if you’re entering personal information on this page. Mixed scripting can provide a loophole for someone to take over the page. This content could be third-party scripts or videos embedded on the page.
If you’re connected to the Internet via a public wireless network, mixed scripting is especially risky because wireless networks are easier to tamper with than wired networks.
chuckdawg1999 wrote:What kills me is that for all the valid; well thought out and researched complaints, comments, and suggestions, no one will say a peep at Bot-Con
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