Yotsuyasan wrote:Autobot032 wrote:Perhaps wordings could be handled slightly better, but what is it exactly that you demand of us?
I demand nothing. This is a privately run website, provided to me free of charge, and moderated by volunteers who should be applauded for their efforts. My post was intended as suggestions, to generate a discourse on something I personally see as a problem, so that the powers at be might perhaps think on the issue and see if it is a problem, and if it is what might be done differently or better.
Fair enough.
Yotsuyasan wrote:Autobot032 wrote:Should we not report those fakes? Should we not help save a fellow collector/fan from falling into the trap of being duped into buying a fake at real prices?
I never said not to report them. I just questioned if the way they have recently been being reported might be a little unintentionally clear as to the intent of such reports. Particularly the recent threads reporting Masterpiece knock offs, which I could have perhaps specified, but those have mostly been reported by one person and I was trying not to look like I was singling one person out.
We'll work on it for future news posts pertaining to KO warnings.
Yotsuyasan wrote:Autobot032 wrote:And as Burn said, closing a news topic is a no go. So, again, our hands are tied. So, again I ask, what would you have us do?
I don't see why in these cases, an exception can't be made about creating a news topic connected to a locked thread. I never said people cannot then discuss the products, or even where to buy them. They can create a separate discussion thread which would then not be visible from a news story linked from the front page of the website.
Part of the problem is, the board and website take up massive amounts of data on the server. Extra threads and pictures will eat up even more space and slow everything down. Plus, it can be difficult in the shuffle to keep everything tied together. I get where you're coming from, though.
Yotsuyasan wrote:Autobot032 wrote:We are open to suggestions. Feel free to give us ideas.
I am glad you are open to suggestions. And I thought I already gave you my ideas. Alas, when you expanded your post to reply in more detail, you seemed to display a vitriol that to my eyes betrays the immediately above quote.
There is no vitriol on my part, nor was there earlier this morning. I'm sorry if I came across as such. That was never my intention. And we will discuss your ideas and see what we can do.
Yotsuyasan wrote:Autobot032 wrote:Yotsuyasan wrote:There's multiple threads floating around lately whose main purpose seems to be mentioning knock offs exist, posting multiple pictures of them showing how good they look, and posting links to where you can buy them. And it really makes me wonder if these threads are truly meant to warn against them rather than to inform about them to less then scrupulous Transformers collectors.
First of all, there's no need to disparage our good name by making conspiracy theories that shouldn't exist. We are not in the business of selling 3rd party or KOs, nor do we promote them. That's the long and short of it.
I suppose the above bit of mine, removed from the context of the rest of my post, does seem a bit accusatory of the powers that be in general. If you recall, much of my point centered around how the way things are currently done is unintentionally promoting knock off product.
Well, it does seem accusatory. We work hard to bring you guys content, including FYI/warning articles. We want you guys to be safe out there and not get ripped off. We should work on the how of the delivery (wordings) and we'll talk about it amongst the news staff.
Yotsuyasan wrote:Autobot032 wrote:Yotsuyasan wrote:Is there a need for these threads to include galleries of photos illustrative of how identical they are to the original toy? If we know what the original looks like, surely we'd get the idea. I'd suggest photos are only necessary if they specifically highlight differences between the original and the knock off that can be useful in telling them apart and making the knock off easier for legitimate Transformers collectors to avoid.
Yes, there is a need to include galleries. The Scorponok report is a perfect example. We showed images that had both the original and the KO. In those pictures, you could clearly see a build quality difference. However, to the untrained eye, if they hadn't had those side by side, they could've easily been fooled by the KO. We didn't go into a full gallery of the figure itself. Then, you might have some weight to your argument, but as of right now? This part of it? No. You're just flat out wrong.
Thank you for mentioning the Scoponok report. That is a perfect example of one done right, and if every knock off report was in that way I would be a lot happier.
On the other hand, we have stories like this, which are a photo of the product (that does nothing to distinguish it from the original), and includes a price and a link to where it can be purchased. And other then brief usage of the word, "beware," nothing to discourage against it or say why knock offs are bad. And then, the news story is followed by forum posts of people talking about how they are going to be buying it.
Part of the problem with distinguishing the differences in that case is that it's difficult. I saw them and I can't honestly tell which is which. Again, we'll work on the wordings for future postings. I can definitely understand where you're coming from on this one. (I would've understood better this morning had you posted this. Please, in the future, show us stuff like this so we can work with you.)
Yotsuyasan wrote:Other more recent forum threads by the same poster seem even less informative. Yesterday morning I saw a new one by him about another new Masterpiece knock off that was literally just a gallery of photos of the knock offs. Some had presumably the originals next to them in the photos, but without accompanying text or close up photos of potential detail differences, they came off to me more as, "They're almost exactly like the originals!" rather than, "Here is how you can tell them apart, so you can know which ones to avoid." Granted, this post has not been made the subject of a front page news article, but given that a precedent had been set with that happening to one of his previous such posts, seeing that made me nervous and inspired what I wrote yesterday morning.
We do allow our staff to converse with the rest of the forum users as though it's just a conversation. We're not just posting the news or moderating something. I get why you're concerned, I do, but we cannot stop our staff members from being human and enjoying the same benefits you folks do. And as you said, it wasn't a news discussion, so there's nothing to worry about. Had it been a news article, I could fully understand what your issue in this part is.
Yotsuyasan wrote:Back to ones that are made news articles, however: You asked for suggestions? Fine, here is an additional one above the ones I've already provided: such news stories should have a standardized disclaimer attached to them saying why bootlegs are bad, and reinforcing that the information provided about them is for educational purposes only.
Agreed. That sounds perfectly sensible.
Yotsuyasan wrote:Autobot032 wrote:Yotsuyasan wrote:Also, is there a need for links? It has been suggested that they are necessary as proof of existence. Um... okay. Was there ever a case of such a knock off being reported and the reporter being a big fat liar? If the knock off exists, just say so. I'll believe you.
If it is only a rumor of a knock off, say that too. I'll at least know to be on guard for any "too good to be true" deals. And if rumor becomes fact later, you can just give us an update then. But I don't need links.
Yes, it is important. 1.) We can provide proof, so we're not called liars. 2.) We can point out exactly who the seller(s) is/are so you can AVOID them. 3.) Just because you believe doesn't mean all will. I'm sorry, but we do our best to cater to everyone, we can't make just you happy. (This is not me being a jerk, I'm stating an actual fact. It is literally impossible for us to do.)
Well, as I asked, had there ever been a case of such a knock off being reported and the reporter being a big fat liar? And as for avoiding them:Yotsuyasan wrote:One might suggest that links are necessary to know which stores to avoid. Just tell me which stores you've seen them at. Providing a link is unnecessary.
If it is important to have one link of proof in the news story, I already conceded that I'd not vehemently argue that point. But then we come back to where I feel that such news stories shouldn't have active forum threads attached. Those fill up with further links. Many of which will end up visible from the news story. If they were only visible in the forum thread, fine. But that would involve having a separate discussion and (locked) news thread, which you said is not on the table.
During my time on staff, no one's been called a liar. I can't speak for the past, though. However, we do like to avoid such things, so we try to cover all aspects of the news and info at hand.
As for locking the threads, we can't. News helps spur discussion and for us to stop discussion on a message board would be counterproductive.
Yotsuyasan wrote:Autobot032 wrote:Every thing we have, you tend to throw back in our faces. It's almost like you have it out for us. I don't know why. We've been good to the community, to the fandom, so, I'm not sure where this is coming from. I don't know why you're so angry with us. (And it does come across as anger.)
I'm not quite sure how to respond to this part. Where am I throwing things in your face? You make it sound like I am personally accusing you of something. I tried very hard to make it sound that my main concerns were with some of what I was allowed in discussion threads about knock offs, and the potential for that to accidentally be visible on the main page linked news articles if those threads are directly attached to them. I was trying to see if there was any sort of consensus that it was a problem, offering some of my suggestions on what might be done differently if it is a problem, and then opening it up for discussion to see what others might have to say.
If anything, I don't understand your apparent anger towards me. If I have misinterpreted your tone, I apologize. But your post seems more like a counterattack towards me for an apparent inferred attack I never intended, then it does a reasoned reply.
The news staff is not just one person, it's several. We take pride in our efforts. When one is given a hard time, we all feel it. My response was not in anger, it was out of hurt. We are up all hours of the day and night taking turns to bring you the latest news and galleries, that's absolute truth. I'm sorry if it seemed like I was angry, I wasn't. I was dismayed, for sure. We have some new hires on the staff and they're still learning. It takes time. Like I said, we will work on this matter for the future.
Yotsuyasan wrote:Autobot032 wrote:Links are so people can see who's selling and what. This way we can also report it to Hasbro. AND eBay. And it does work! We've had people tell us "Thank you, you saved me from buyer's remorse." And that makes us feel good.
Which it should. But are links on this website necessary to report things to Hasbro and eBay? And to warn people, are links necessary, or cannot you just post an unlinked list of offending stores? People who don't want them can then know to avoid that store, and people who do want them then need to put in a few extra steps rather then just clicking directly from here to there.
Actually, yes. Sometimes Hasbro's people will see the news article before we can even get a report off to them and they step in. Plus it shows the people who to avoid exactly. However, we will take this under advisement and discuss it.
Yotsuyasan wrote:Autobot032 wrote:Yotsuyasan wrote:At what point does a thread stop being warning and start being advertising?
At what point will you stop? At what point will you be happy? You are more than welcome here, you're a part of this community. But please, contribute, don't detract from it. Posting stuff like this, especially in this manner, doesn't help. You could've made the same point without being so angry and ranty. You could've found better way to touch base with us, rather than coming at us guns blazing.
And here is where it really feels like I am coming under attack from you. I am trying to contribute, yet you make me feel as if I am doing the opposite. I felt there was a problem, I explained my problem, and sought out the community to see if others might feel similarly or have any other views to contribute. Did I attack anyone personally? Did I say that anyone involved with the official workings of the website were intentionally and actively promoting knock off products?
I don't recall saying such things.
I apologize. My intention was never to make you feel as though you were being attacked. I can honestly say I was not attacking you. Whether you believe it or not is up to you, but I do apologize for giving that impression. The way you approached the topic seemed angry and ranty. The words you used seemed very accusatory. I think if you had worded it slightly differently this thread might've had a better impact. Or at least a better reception. I do hope you will continue to come to us with ideas and concerns. We take them seriously.
Yotsuyasan wrote:Autobot032 wrote:We don't bite. We're nice people, you guys are more than welcome to ask us questions. But, please do so with respect.
I very much tried to. And most everyone else here seems to have replied to this thread in kind. I didn't feel it much from you, I fear.
Again, I apologize. Never my intention.
Yotsuyasan wrote:Autobot032 wrote:Yotsuyasan wrote:If it is advertising, I don't like it. But fine, whatever. At least present it as such, and stop pretending you are providing a service to legitimate collectors. And to those who decide what is news worthy of being on the front page, for the love of god stop presenting these threads as news.
It is not advertising. Not. Not. Not. We don't do that. We never report on accessories, or Shapeways, or anything 3rd party or KO on the main page. Never.
We only have a 3rd party forum so our regular members can discuss their love for those items. Allowing the people to discuss them is not the same as promoting them. Is not.
I was talking about the forum threads. Not the news posts. But since when the threads become the subject of news posts, they are then attached to them, that is where my problem lies. If the threads come off more as advertising (which they often do) they should not be attached to the news page. But since you said threads attached to news pages will never be locked, it becomes rather an inevitable problem. A Catch-22.
But it's still something we can work on. However, we can't stop people from commenting or take away their comments. That's not how we work. We like it when our members have the freedom to say what they want or how they feel. Sometimes those instances happen to be in a KO warning thread. If a person says they want to buy it, who are we to stop them? Who are we to say they shouldn't/can't?
Yotsuyasan wrote:Autobot032 wrote:Yotsuyasan wrote:If it is news, I'd suggest such threads should be subject to unusual restriction. Have the initial post end with a strong disclaimer against purchasing such things. At most one link to where one can be purchased (for informational purposes only) in the initial post, and no further such links in follow up posts. No photos in the thread unless they are specifically highlighting differences that can be used to tell the knock off from the legitimate product. I'd even suggest locking the threads after the first post, so that they exist as informational tools only and cannot be followed by ten posts of, "Awesome, thanks! I'm totally buying that! Screw Hasbro!" But if discussion is allowed, I'd suggest holding posters in these threads to the same heightened rules regarding images and links.
It IS news. Unusual restriction would require locking them after they've been posted. We will not do that. Won't.
We do post disclaimers. We'll work on wording them better, but we do post them.
We hold ALL posters to the same rules as you are held to. I don't know where you got the idea that certain individuals curry favor with us, but it's simply not true. Everyone is equal, not more or less than another.
Where did I ever say anyone is favored, or held to different standards? I suggested that if they are to be attached to front page news articles, the forum threads and posts within then should be moderated a bit more strictly. Reguardless of who posts in them. You. Me. Tom. Dick. Harry. A boy named Sue. Everyone. I never suggested special treatment was or should be given to specific posters.
But here, in the same response, you were complaining about a staff member discussing these in a non news thread. Hence my confusion. You want us to crack down on news articles that seem to be glorifying, and now on non news discussion threads as well. And because he's a member of staff. See why I mentioned the part about favoritism?
Yotsuyasan wrote:Autobot032 wrote:Yotsuyasan wrote:I fear I shall not be at my computer much this weekend, but I look forward to seeing what response this might generate and will chime in when I can.
Thank you.
Now see, this bothers me. I find this disingenuous. You go to the trouble of starting this thread, come across as angry and ranty, and then basically say you're taking a break for the weekend and you'll come back to see what's been said. To me, that seems to be of ill repute. At least stick around and defend your argument when we counter it. At least give us the chance to do just that. This seems rather unfair and very disappointing.
I had pre-existing plans this weekend, left home yesterday shortly after writing the initial post, and have only briefly had access to a computer since then. Normally, after writing starting such a thread yesterday, I'd feel it important to watch the thread in an effort to reply in a timely fashion to discussion generated by something I said. I was going to be unable to do that in this case, thus I wanted to warn people that I would reply when I could, but it might not be in a timely fashion. I suppose I could have waited until Monday to write the first post, but I felt it important to write it when it was still fresh to me.
I'm sorry I didn't feel like canceling my weekend plans. If it makes you feel any better, I've been neglecting my girlfriend and the friends we're visiting for the last hour or so for your benefit, as I felt it important to reply to your post when I saw it.
I do think waiting until Monday would've been for the best. When you start a thread like this and then leave it doesn't help matters. I'm glad to see you came back and responded, however.
But then you get rude with a comment like "I'm sorry I didn't feel like canceling my weekend plans." No one asked you to. I most certainly didn't. "I've been neglecting my girlfriend and the friends we're visiting for the last hour or so for your benefit" My benefit? Again, no one asked you to. See, it's posts like this that makes this whole thing come off as disingenuous. You say you want to help, but you make posts that seem accusatory, you more or less want us to put one of our staffers in his place by not letting him discuss in non news threads, it seems, and then you make snide comments such as these when I brought up a legitimate point.
Yotsuyasan wrote:Autobot032 wrote:If people have a problem, they're more than welcome to voice it, but they should discuss it with us, instead of threads like these. You can make threads, but at least be around to fully discuss it, and have an open mind. You ask the same of us, we ask the same of you.
I did voice it. You attacked me for doing so. I also didn't know that we were forbidden from posting concerns to the forum without first clearing it with a moderator. I'll keep that in mind in the future. And I shall also keep in mind that if I post something here, that apparently forbids me from having any life beyond then continually looking at these forums for the next week.
(Edited to resolve a few minor formatting errors. No content changed.)
You were never attacked. Not once. No one said you were forbidden from posting concerns. Not once. I said ranty and angry. You could've made your point/asked questions without making us sound so dubious. And here is what I said:
Autobot032 wrote:At least stick around and defend your argument when we counter it. At least give us the chance to do just that. This seems rather unfair and very disappointing.
If people have a problem, they're more than welcome to voice it, but they should discuss it with us, instead of threads like these. You can make threads, but at least be around to fully discuss it, and have an open mind. You ask the same of us, we ask the same of you.
I should've clarified the "threads like these" part. That's my fault. I tried to with the bolded part, and failed. What I meant by "like these" is threads like this with an accusatory tone that comes across as angry, when the same thread could be made with valid points and a less aggressive tone.
Anyway, I'm not angry with you, I'm sorry if I came across as such and I certainly didn't have the intention of making you feel like you weren't being heard or that your point of view wasn't important. We will discuss the issues mentioned here and see what we can do with them.