Jagex Transformers: Universe Closing in January 2015

Today Jagex and Hasbro can confirm that Transformers Universe will close. This decision comes at an important time for both companies as they both realign their plans and focuses for 2015.

What does this mean for our players?

We’re hugely disappointed, but the game will be closing over the coming weeks before its full closure at 10am GMT on 31st January 2015.

As a team, we can’t thank players enough for the support that they have shown us over the last few years of development, and even more so during our BETA period.

What’s next?

The shutdown period will begin from today. As part of the winding down we will be refunding all those that have purchased a Founders Pack, as well as anyone that has purchased relic bundles and starter packs. These refunds should be all processed in the next 30 days. In addition we will be closing the ability for new players to make accounts, those of you that already have accounts will continue to be able to use them until the closure date.

If you haven’t received a refund after 16th January 2015 and believe you should have, then please contact the Jagex customer services team (tu_refunds@support.jagex.com). We will also be pushing an update live today that will switch off the ability for players to buy any more relic packs, or starter bundles.

As mentioned, on 31st Jan 2015 @ 10am GMT we will be shutting down all servers and forums and will freeze all Transformers Universe related accounts. These accounts will then be live for another 60 days (approx.) for any final queries before deletion on 31st March 2015.

Between now and the date of closure the Jagex CM team will continue to operate on the forums and we will provide relevant updates on the website as necessary.

If you have any queries about your account or refunds please contact our customer support team on tu_refunds@support.jagex.com. Please understand that they may be very busy during this time but they will respond as quickly as possible.

Thank You

Once again we want to thank all of the players that have played Transformers Universe and all those that have worked on the project. We’re sure you have thoughts and feelings that you’d like to share on this, so please do so on our forums. Please bear in mind that this is obviously a challenging time for all involved, especially the CM team. There will be plenty of things we can’t comment on, so please respect their position.

Sincerely

Transformers Universe Development Team

Credit(s): Transformers: Universe