Jagex Transformers: Universe Closing in January 2015
Tuesday, December 16th, 2014 12:00pm CSTCategories: Game News, Company News
Posted by: Va'al Views: 55,745
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Today Jagex and Hasbro can confirm that Transformers Universe will close. This decision comes at an important time for both companies as they both realign their plans and focuses for 2015.
What does this mean for our players?
We’re hugely disappointed, but the game will be closing over the coming weeks before its full closure at 10am GMT on 31st January 2015.
As a team, we can’t thank players enough for the support that they have shown us over the last few years of development, and even more so during our BETA period.
The shutdown period will begin from today. As part of the winding down we will be refunding all those that have purchased a Founders Pack, as well as anyone that has purchased relic bundles and starter packs. These refunds should be all processed in the next 30 days. In addition we will be closing the ability for new players to make accounts, those of you that already have accounts will continue to be able to use them until the closure date.
If you haven’t received a refund after 16th January 2015 and believe you should have, then please contact the Jagex customer services team (email@example.com). We will also be pushing an update live today that will switch off the ability for players to buy any more relic packs, or starter bundles.
As mentioned, on 31st Jan 2015 @ 10am GMT we will be shutting down all servers and forums and will freeze all Transformers Universe related accounts. These accounts will then be live for another 60 days (approx.) for any final queries before deletion on 31st March 2015.
Between now and the date of closure the Jagex CM team will continue to operate on the forums and we will provide relevant updates on the website as necessary.
If you have any queries about your account or refunds please contact our customer support team on firstname.lastname@example.org. Please understand that they may be very busy during this time but they will respond as quickly as possible.
Once again we want to thank all of the players that have played Transformers Universe and all those that have worked on the project. We’re sure you have thoughts and feelings that you’d like to share on this, so please do so on our forums. Please bear in mind that this is obviously a challenging time for all involved, especially the CM team. There will be plenty of things we can’t comment on, so please respect their position.
Transformers Universe Development Team
Credit(s): Transformers: Universe
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Posted by Sabrblade on December 16th, 2014 @ 12:24pm CST
Posted by Mindmaster on December 16th, 2014 @ 12:27pm CST
Though I never really cared for it, either.. When I first tried to play it, it was practically unplayable for me: ridiculous amounts of lag and the controls were slightly confusing to me.
Posted by Grahf_ on December 16th, 2014 @ 12:33pm CST
Posted by mooncake623 on December 16th, 2014 @ 12:38pm CST
Posted by Evil Eye on December 16th, 2014 @ 12:38pm CST
Posted by Fires_Of_Inferno on December 16th, 2014 @ 12:38pm CST
Posted by craggy on December 16th, 2014 @ 12:52pm CST
Posted by TFfan92 on December 16th, 2014 @ 12:56pm CST
Posted by Shockwave7 on December 16th, 2014 @ 1:05pm CST
Posted by Blackstreak on December 16th, 2014 @ 1:52pm CST
Posted by Metroplexsmash on December 16th, 2014 @ 5:01pm CST
Posted by Ultra Markus on December 16th, 2014 @ 8:07pm CST
actually i don't really care, play-ability sucked graphics where okay but it needed to be more flexible with controls so i had no interest to play it very much
Posted by Megatron Wolf on December 16th, 2014 @ 9:08pm CST
Posted by Ultra Markus on December 16th, 2014 @ 9:22pm CST
Posted by BERSEKAEL on December 16th, 2014 @ 11:43pm CST
Posted by Madeus Prime on December 17th, 2014 @ 9:26am CST
Posted by PrymeStriker on December 17th, 2014 @ 9:50am CST
Posted by Pot Bot on December 18th, 2014 @ 8:08am CST
Posted by funklizard on December 18th, 2014 @ 8:46am CST
Unfortunately, it was mostly just promise and concept. The sad fact is that the experience underdelivered significantly.
I'm sure that the constraints of the browser-based platform were part of the problem; but let's look back at the timeline:
- Announced summer of 2011
- Registration available a full year later, summer of 2012
- Open beta nearly two more years later, summer of 2014
There are probably multiple levels of execution failure within Jagex to account for this; but it should have been readily apparent to project management that things were going pretty far sideways sometime in 2013. No one likes to see a project they've poured their heart and soul into fail; but the merciful thing to do would probably have been to pull the plug back then along with an announcement that the title had been "indefinitely postponed".
On the bright side, I'm sure this has been a valuable learning experience for many of the people involved. And I hope they have better luck next time.
Posted by Cthulhunicron on December 19th, 2014 @ 3:11pm CST