Transformers Collectors' Club Update: New Store on the Way and Subscription Deadline Extended

Also, we will not be able to reimburse anyone who spent money on expediting renewals to us.

mattwhite924 wrote:At this point I don't care what they do. Once my subscription expires I won't be renewing it. This whole thing has been an exercise in frustration. I don't care what next year's toys are, it's just not worth it.

...may kremzeek give you endless worries!!!!

G1 Legacy wrote:

...may kremzeek give you endless worries!!!!

DITTO!
TFCC...fool me once, shame on you. Fool me twice, shame on ME!
I'll take my chances on the secondary market regarding any future figure promotions. Sorry Savage, you screwed the pooch on allowing this situation to play out the way it did in the first place. Too little too late with just a dab of sugar. The way I see it...we members of the Seibertron forums ARE ALREADY the collectors club.
:p

GetRightRobot wrote:

mattwhite924 wrote:At this point I don't care what they do. Once my subscription expires I won't be renewing it. This whole thing has been an exercise in frustration. I don't care what next year's toys are, it's just not worth it.

Risk vs Reward. IF the club toys next year are worth getting, I'll be shopping at BBTS and Ebay. After the cost of the "Club" membership and the risks of some sort of inevitable failure, it will balance out.

NaM3L3sS wrote:Would it be sooo terrible getting something for free after our treatment?

zodconvoy wrote: I will be joining again next year but I'm guessing the new forums they're going to have are going to be a ghost town.

zodconvoy wrote:I am getting really sick of all the personal attacks on Pete. The few time I've messaged with him over the years, he's seemed like a stand up guy. He didn't personally cause anyone harm and I highly doubt that he has any personal culpability in all this. They got more screwed in all this than any member did.

zodconvoy wrote:They got more screwed in all this than any member did.

NaM3L3sS wrote:Sticking a G2 Ramjet (extra shipping free), or something else that you've got clogging your shelves, in with the member exclusive, would go further than you've done lately....

zodconvoy wrote: They got more screwed in all this than any member did.

zodconvoy wrote: Not renewing with the Club in large number will just make Hasbro think they lost the collectors market and in two or three years all they'll make is Rescue Heroes and other toddler level lines. Because we won't count anymore.

DISCHARGE wrote:Fun Pub ceasing to exist wouldn't kill the toy line, fandom or a collector's market.
The fans make this hobby what it is, Hasbro supplies the plastic and Fun Pub offers only one of many outlets.

Hello and thanks for your patience. We have come a long way since we turned off the stores approximately two weeks ago.

For those of you who are interested in the ongoing investigation, our original server has been taken offline and will be undergoing an investigation over the coming days. The current server online is a clone of the original with all of the critical data removed. If we find a reasonable cause for the security issue, we will let you know.

We have decided to change our store and forum software. It has been many tedious hours converting the existing data to work with our new store. All the membership data is loaded in the store. The forum will be brought online at a later date.

With our new store software, we have figured out a way to extend the deadline a few days. This means that everyone’s April magazine will run 7-10 days late. Our new cutoff date and time is Wednesday March 21, 2012 at 5pm Central Time.

The store has been brought online before its completion to allow renewals and new memberships. All of the features are not implemented at this time. We apologize for the length of this email but there is a lot of new information that affects all members.

PLEASE TAKE THE TIME TO READ THROUGH THIS THOROUGHLY BEFORE YOU TAKE ANY ACTION. Here are the parameters for the new store:

1. Each membership must have its own UNIQUE email account.

2. Your store log in is the email address that this message came to. Your password is the same as the one you have been using at the former club store and forum. If you have forgotten your password, you can use the “remember me” function. It only sends your password to your email account; it does not send your login.

3. If you have a change of address, until further notice, please call our office or send an email to admin2@funpubinc.com or admin@funpubinc.com. We are running two systems in parallel until we are satisfied that the data is identical. Please email Customer Service as much as possible as the more they are on the phone, the less time they have to respond to your needs. Customer Service is available from 9:30-4:30 Central Time weekdays.

4. In order to bring this system online, we have not separated the Transformers and G.I. Joe Clubs into their individual online stores. At this time, both TF and Joe Club members will use the same storefront to place your renewals or new memberships.

5. Please look at the bottom of this email. It has your renewal date. If your date is prior to March 16, 2012, you will need to create a NEW account in the store, as we did not transfer your data. If your date is after March 16, 2012, you don’t need to do anything at this time.

Please let only those who need a membership renewal or new membership use the store for now. In a couple of weeks, we will have everyone start checking their account(s).

6. Please note that if you had multiple memberships in your name; multiple memberships that all came to a single email address; or a membership in each club, we had to replace all but one of your email addresses with a dummy address. The new store requires unique email addresses for each membership. Your email and password will only work for one account. You will need to contact Customer Service to look up your other logins (dummy emails). This will enable you to change the login and modify your accounts if you want to have multiple accounts or accounts in both clubs.

7. When you renew or signup for a new account, you need to select your free figure choice. The selection choices are found on the signup page (Transformers members please select the “none” option. G.I. Joe members, please select 12” or 3 ¾”.

8. Please note that this store is a commercial package that has hundreds of merchants working with the same store software. It has features that will be new to us, but until we have some custom programming done, there are a few features that are missing from our old software. This is a totally different service provider and data storage facility than we have used in the past. One of the features this software has is to automatically renew your membership without you doing anything (provided you have a valid credit card on file). If you don’t want your credit information on file (the CVV2 code is never saved after the transaction), you can log in under the “My Account” feature and delete your card on file. In order to make future purchases or renewals, you will have to come back to the store and enter your information.

9. The URL for the new store is https://toyarama.com/store. At a future date, we will split the stores back into an individual store for both the Transformers and G.I. Joe Collectors’ Clubs.

10. As an additional security measure, please change your password when you log into your membership account. Do not use any password that you use with other stores or financial institutions.

We apologize for any inconvenience that the prior security issue has caused. On a side note, we are anticipating that the event registration software will be back online around the end of the month. If you have any questions, please use the email links at the bottom of all of our web pages and we will provide you with a prompt answer.

Thanks for your support,

Fun Publications Staff

Galactic Prime wrote:That means November 3/2012, not March. Thought that was obvious...

Banjo-Tron wrote:

Galactic Prime wrote:That means November 3/2012, not March. Thought that was obvious...

Ahh, thanks. Yes, I should have thought about that one . In my defense, the UK uses DD/MM/YYYY as the format, wheras in the US, MM/DD/YYYY is used.

orangeitis wrote:Okay, I rejoined the club last month(was a member for the first two years of I'vewaitedfiveyearsforthisimus Prime), and I apparently supposed to reapply... the new site isn't giving me that option. My current membership looks healthy too. Am I supposed to cancel it?

This is confusing.

GetRightRobot wrote:

orangeitis wrote:Okay, I rejoined the club last month(was a member for the first two years of I'vewaitedfiveyearsforthisimus Prime), and I apparently supposed to reapply... the new site isn't giving me that option. My current membership looks healthy too. Am I supposed to cancel it?

This is confusing.

If you can't get your process to go through, try calling or contacting angie@funpubinc.com and explain your situation in detail. No matter how COMPLETELY the Club continues to fail in supporting their customers, Angie is awesome and she has fixed every issue I've ever had with the Club/Botcon (which is too many to list).

ANGIE FOR BOTCON HOF!!!!

Transformers Collectors' Club wrote:TODAY is the deadline for renewing your membership or to join and get this year's FREE membership figure!

This is one of the last emails that will come out of our old member system. Your membership end date at the bottom of this email may/may not be correct as we have stopped updating the old online system. However, if your end date is before today and you have not renewed, you need to go to our new store, click on the membership of your choice and check out. Your information has not been ported over to the new system. If you know someone who has never had a membership (paid), their process is the same.

If your end date is in the future, please don't do anything today. Next week we will send out an email instructing you how to check your membership and what the different functions mean on the new site.

We do plan to split the stores back into Transformers and G.I. Joe individual clubs in the next several weeks when we start putting product in the new stores.

Please note that if you have a membership in each club or multiple memberships, you will need to contact customer support about how to update your additional accounts. Again, if your end date is in the future, please wait until next week to contact customer support. This will help us get through today's deadline which is 5 pm CDT.

Thanks for your support!

Brian

TFCC wrote:Sign up today to get the free companion figure to a toy that sold out two months ago. What a deal!

It Is Him wrote:

TFCC wrote:Sign up today to get the free companion figure to a toy that sold out two months ago. What a deal!

Fixed.

I'm not normally down on TFCC, but this strikes me as an odd way to run a sales campaign.